Nice bright clean modern suites style hotel. Just off the freeway and easy to find, with a Mexican restaurant just across the car park. However....
...it's very understaffed. We (four) arrived last Thursday night tired and hungry after a long tiring circuitous drive (college visits) from CT, to find no one at the reception desk. They had a pre-printed sign (see photo) saying the desk clerk was away helping someone. We waited and waited...15 mins went by..still no one. Even the courtesy van driver pacing around seemed exasperated.Then two people arrived at the desk at the same time without any apology. Poor start.
Breakfast the following morning was the typical Homewood fare, pretty OK (except for the rock hard stale scrambled eggs), but they had only one person trying to manage the whole lot and every time a few people arrived at the buffet, she kept running out of stuff..bread, coffee, cutlery etc..Not her fault..she worked hard and was very nice..just not enough staff. We stayed there 3 nights..same deal every morning for breakfast. Irritatingly hit or miss on what each of us managed to get at each visit to "the lodge" and we sort of gave up on it.
On Sunday morning when we went to check out, the infamous well worn sign was back perched on the reception desk again. After waiting a few minutes, I actually had time to leisurely go to the car, find the camera, come back and take a photograph of it. We then had to get one of the staff to go and find someone to check us out. I realize these types of hotels are not full service and run on minimal staff numbers, but being a loyal HH member, this is cutting it too fine for me.
- Also Known As:
- Homewood Suites Dover Hotel
- Homewood Suites Dover Hotel Dover
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