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“Bed Bugs!” 1 of 5 stars
Review of Merrill Farm Inn

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Merrill Farm Inn
3.0 of 5 Resort   |   428 White Mountain Hwy, Conway Village, Conway, NH 03860   |  
Hotel amenities
Ranked #2 of 4 Hotels in Conway
Boston, Massachusetts
Top Contributor
117 reviews 117 reviews
79 hotel reviews
Reviews in 75 cities Reviews in 75 cities
187 helpful votes 187 helpful votes
“Bed Bugs!”
1 of 5 stars Reviewed November 3, 2006

My friend ended up with bed bugs alll over his body! Apparently someone else who was staying there the same time had gotten them too! But my friend got such a bad reaction to it that he had to go to the doctor to get steroids and cream. Luckily Merrill Farm refunded his money and paid for the doctor's visit, but it was a nightmare! Plus the staff wasn't very friendly during the continental breakfast (muffins, cold coffee, juice, and bagels) especially with the electricity being out! The only plus is the location and building's character. The room decor however was so eerily outdated, it felt too creepy to sleep with the lights off.

  • Stayed October 2006
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LuiseNorthConway, General Manager at Merrill Farm Inn, responded to this review, January 13, 2007
In response to the most unfortunate Bed Bug incident I respond as follows:

There had never before been bed bugs at Merrill Farm Resort until “the friend” encountered them. That particular room was vacant for several days before “the friend” checked in. He stayed in it for 9 days until he reported the problem. No one else did have them. The gentleman who “the friend” mentioned had them also, came to the front desk and said that he actually did not have them but just felt itchy listening to the friend talking about it at length! On the day “the friend” left I contracted with a Pest Control Company who found the bugs only in the room in which “the friend” had stayed for 9 days before the problem. None where found in any other room including the one in which the other gentleman stayed. The Pest Control Company now checks the Resort on a monthly basis.

It would appear and be understandable that coffee might not be piping hot during an extended power outage.

That a room charmingly decorated in antique style to compliment the aura of a quintessential New England inn is perceived as “creepy” by “the friend” elicited some head shaking with the staff.

A pro pos staff: Merrill Farm Resort’s staff WAS always very friendly, IS always very friendly and WILL BE always friendly!!! I have 5 guest books full of compliments to the staff to show for it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
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English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 9, 2006

I was a little disappointed when we arrived a saw the rooms. I realize that it costs money for upkeep but, I also know that with a little "TLC" things could be better. One of the rooms we were in needed a curtain on the bathroom window. The bathroom was small and looked like the bathtub hadn't been cleaned. The carpet in one room was separating at the seems and the room it self smelled a little musty. The other room wasn't too bad except for the fact that there was no shower liner on the rod which made for a mess with water geting on the floor and the sink wouldn't drain properly. The drain had to be pulled up by hand dfor the water to go down the drain. The bedspreads need to be updated and the bedding smelled of chlorine and was very rough. I also feel that the matresses could be changed, the ones in the room I was in made squeaky noises everytime someone moved, almost like a rubber mattress.Al in all I can't say for sure if we will stay ther again. If we do it willnot be in the carriage house rooms. Maybe the Inn rooms live up to there pictures these rooms didn't.

  • Stayed September 2006, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashua, New Hampshire
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 21, 2006

We have been to Merrill Farm a few times over the years in both winter and summer. We just recently spent a summer weekend in one of the cottages by the river. Perfect- private, quaint, comfy bed, plenty of pillows. You can cook out and eat on your porch or deck. Breakfast in the breakfast room is homey, cookie time in the afternoon is also a nice touch. The outdoor pool is heated. Everything is clean, well maintained. Great place to stay as a base for the White Mountains

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Additional Information about Merrill Farm Inn

Address: 428 White Mountain Hwy, Conway Village, Conway, NH 03860
Location: United States > New Hampshire > White Mountains > Conway
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Conway
Price Range (Based on Average Rates): $
Hotel Class:3 star — Merrill Farm Inn 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Merrill Farm Hotel North Conway
Merrill Farm North Conway
Merrill Farm Resort

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