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“Second time around even better” 4 of 5 stars
Review of Comfort Inn Concord

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Comfort Inn Concord
2.0 of 5 Hotel   |   71 Hall Street, Concord, NH 03301   |  
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Ranked #5 of 8 Hotels in Concord
Hingham, Massachusetts
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
45 helpful votes 45 helpful votes
“Second time around even better”
4 of 5 stars Reviewed January 7, 2013

2nd stay at this hotel...Last year it was adequately good...This time VERY GOOD. The place seemed refreshed and new. Well lit and inviting lobby and dining area with big TV. Everything was clean including our room which looked recently updated. The free breakfast was very nice and included scrambled eggs and make-them-yourself Belgium waffles. The staff was friendly. Close-by parking. Easy access off the highway. Great launching point in AM to go skiing at Waterville, Loon or Bretton Woods. I will definitely be back.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan O, Front Office Manager at Comfort Inn Concord, responded to this review, January 11, 2013
It is great to hear when people return and have an even better experience than they did the first time they were here. Thank you for the kind words.
We appreciate that you noticed the improvements we've been working on. The hotel has been going through a bit of renovation and it's exciting that people notice. We look forward to seeing you again!
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138 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Iowa Falls, Iowa
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 29, 2012

A very welcoming reception, a most comfortable room, super breakfasts, a guest laundry (must purchase detergent at reception) and a lovely pool which also welcomes locals with membership. We headed down and met in the spa a lovely 82+ yr. old local woman who shared some lovely conversation with us as her family enjoyed the pool. Charming! Got a good recommendation for dinner our first night (Beefside, if I recall correctly), made our stay delightful (except for the $20 parking ticket on the 'main' street downtown, which was our own doing) (the woman at the pool fussed about how to recover it for us, but it was our bad, and deserved). Just a lovely experience, and as we had used a coupon from one of the booklets ubiquitous in rest stops, we hadn't 1) expected the reduced rate to apply to both nights, and 2) expected the stay to accept our Choice hotels promotion, so were blown away by the value we received. Would stay again if we're back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan O, Front Office Manager at Comfort Inn Concord, responded to this review, January 4, 2013
Thank you for such a wonderful review. I am glad to hear you had such a positive experience while you were here at the hotel and we look forward to seeing you next time!
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Ottawa, Canada
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 4, 2012

The hotel is one of three in a row bordering the interstate and is a real stand-out, architecturally, looking rather like an oversize, modern chalet. Nicely landscaped grounds. Rooms are more like one would expect at a Hilton, quite large, clean, well insulated from sound. Beds are comfortable with thin duvets -- and double sheeted to protect the duvet. Bathroom was nicely done with dresser-style vanity. Staff were very friendly. They also have menus and discount coupons for local restaurants and I chose "Beefside" which was only about a mile away and very good (try their BBQ). Considering that I paid $55 with a coupon (+$15 for my dog -- booo) I figure that I got a very good deal.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan O, Front Office Manager at Comfort Inn Concord, responded to this review, December 13, 2012
Thank you so much for taking the time to comment! I'm happy that you were able to take advantage of the discount for dinner at Beefside.
We truly appreciate your kind words and are glad that you enjoyed your stay with us!
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Westbrook, Maine
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 19, 2012

My boyfriend and I stayed for 1 night here while passing through. The hotel itself wasn't bad but we stayed in room 217 and I would NOT reccommend that particular room. The room itself was nicely appointed with a whirlpool tub and double sinks in the bathroom, but it was right over the pool. And I literally mean the pool room was underneath us. All afternoon and evening long we had to listen to the shrieks and hollers of the children in the pool below. The noises were very loud too, you didn't have to strain to hear them. I'm not faulting the children for having a good time, but if the hotel is going to have the pool that close to the rooms they need to put in some sort of soundproofing. The girl at the front desk wasn't very helpful or apologetic when my boyfriend went down to inquire about another room either. We ended up staying there hoping the noise would die down eventually (which it did) but if you're looking for a relaxing afternoon/evening as we were (and you'd think people getting a room with a whirlpool tub would want to relax) I would stay away from room 217!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan O, Front Office Manager at Comfort Inn Concord, responded to this review, November 30, 2012
Thank you for taking the time to let us know about your stay. I am sorry that your relaxation was interrupted by the noise traveling into your room and I'm glad that things did finally settle down.
That particular room is the only one of its type in the building so sadly there would not have been a comparable room to move you into. I apologize that you felt the desk was not helpful and did not at the time offer a solution.
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Dartmouth, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 8, 2012

as expected of a confort inn, fridge, microwave, clean, staff is another story, left my discount coupon book on counter at check in by mistake, came back to get it and it had been throwed in garbage, they were not busy, they knew who it belonged to, only was an hour since i checked in, thought that was a little rude, hot breakfast was good

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan O, Front Office Manager at Comfort Inn Concord, responded to this review, November 15, 2012
Thank you for letting us know that you enjoyed your stay and our hot breakfast. I do apologize if you felt our team did not live up to expectation. Please be assured that your concerns have been addressed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Top Contributor
91 reviews 91 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 27, 2012

Very pleasant and updated public areas and rooms except the wooden dressers, table, chair and headboards which, while looking old and out of place but didn’t effect our stay. Most important things like beds, flat screen TV, wifi, bathroom were very contemporary, clean and comfortable. The only other exceptions were that the AC/heat unit in our room was old and didn’t work very well, but well enough since weather was mild. Also, there were some stains on the carpet that look like they needed to be addressed. Front desk folks were friendly and helpful and we are thankful that they are dog-friendly. I don’t mind paying “pet fees” and staying in designated “pet rooms” but I felt that the fees weren’t being used well to keep the room up. We go to great lengths to make sure our dog doesn’t do anything detrimental to the room and this is the first time I’ve noticed any issue with a “pet” room.

Room Tip: Based on other reviews it sounds like some rooms are more updated than others. You may want to ask a...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan O, Front Office Manager at Comfort Inn Concord, responded to this review, November 1, 2012
We appreciate you taking the time to let us know about your recent stay. As an older property it can sometimes be a challenge to keep rooms up to date. You'll be happy to hear that we are currently renovating our heating system and all of our rooms are getting new heating / AC units. Hopefully this will go a long way in solving the issues that you had.
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Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 16, 2012 via mobile

Very friendly, the young lady at reception could not do enough for us. Yes this is a typical comfort inn I found it clean and comfortable and a good price. Breakfast was thrown in too. Three of us for just over $100 is value in my books.
I use this site to make my decision, the negatives on here, ok! You want a 5 star go stay at one! Cudos to the replies from the manager, says they are genuine for your business.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan O, Front Office Manager at Comfort Inn Concord, responded to this review, October 22, 2012
Thank you for your kind words. We truly appreciate you taking the time to let us know we are doing well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Concord

Address: 71 Hall Street, Concord, NH 03301
Phone Number:
Location: United States > New Hampshire > Concord
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Concord
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Concord 2*
Number of rooms: 100
Official Description (provided by the hotel):
The Comfort Inn Concord hotel is known for its friendly staff, excellent service, and beautiful Concord accommodations. Centrally located off I-93, this NH hotel is situated near Mount Sunapee, Pats Peak, NHMS & Capital Center for the Arts. Hotel features and amenities include: heated indoor pool, whirlpool, sauna, and business center. Complimentary breakfast is served daily and select dog-friendly rooms are available upon request. All guest rooms come equipped with microwaves and refrigerators. ... more   less 
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Also Known As:
Comfort Inn Concord Hotel Concord
Concord Comfort Inn

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