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“A clean and comfortable place to stay” 4 of 5 stars
Review of BEST WESTERN Concord Inn & Suites

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BEST WESTERN Concord Inn & Suites
2.5 of 5 Hotel   |   97 Hall Street, Concord, NH 03301   |  
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Stay 2X get $50 gift card
Ranked #3 of 8 Hotels in Concord
Certificate of Excellence 2014
New England
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“A clean and comfortable place to stay”
4 of 5 stars Reviewed November 11, 2013

We've stayed here a couple of times now and would definitely come back again. The location is convenient to downtown Concord with ample parking and the place is kept pretty clean. We had a two room non-smoking suite with two Queen size beds, a sofabed, and a small kitchenette with mini fridge and microwave and were very comfortable during our stay. The front desk staff was helpful and the included breakfast is pretty good (the kids loved the automated pancake machine), but it gets a bit crowded at times. :D Strong range and signal with the hotel wifi in our room, which I've found to be unreliable at other places.

Stayed November 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review, March 3, 2014
Dear Horost,

Thank you for sharing your comments. It sound like your family had a wonderful stay. I am sorry to say we have discontinued the pancake machine, the majority of our guests seemed to prefer waffles over pancakes and we were discarding unused pancake batter at the end of each day. One of the cons about that machine was once it was loaded the batter has to be used or tossed.

You are right, the breakfast room can get a bit crowded. We do our best to compensate when it is busy and open our meeting room for additional seating. It can definitely be a challenge when everyone comes down at the same time. It is like going to a popular diner, sometimes you have to wait for a table to open up.

I am glad your family enjoyed you stay and we look forward to seeing you again.

Leon
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230 reviews from our community

Traveler rating
    89
    85
    37
    11
    8
See reviews for
72
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35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Manchester, New Hampshire
Top Contributor
102 reviews 102 reviews
13 hotel reviews
Reviews in 68 cities Reviews in 68 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed November 10, 2013

This hotel was a great value for the size and comfortableness of the room as well as the location to downtown Concord. In only 5 minutes you can be down at the NH state capital building and the main street area. However, the hotel is just far enough away to be in a quiet setting for a great night's sleep. The bed was very cozy and there was no shortage of pillows! Also, their continental breakfast had a better selection than I would have thought: eggs, sausage, pancakes, waffles and your usual cereals. It was a great way to start the day.

The only minor issue I had was the water pressure in the shower being a little low, but other than that, it was an absolutely great stay. I would definitely recommend it for anyone traveling to the Concord area.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review, March 3, 2014
Dear FellowTraveler051,

Thank you for sharing your experience. I am glad you enjoyed your stay and look forward to seeing you again.

I am curious which room you stayed in as we receive regular comments about how incredible our water pressure is and I am wondering if there is an issue with the shower head in the room you were in.

Leon
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Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 6, 2013

This is one of the very few hotels that advertises a heated pool - and then actually heats the pool. Most Hotels just heat it from freezing up to very cold. This hotel keeps the pool comfortable all day long. Staff is very pleasant. Family cleaning crew is also very pleasant and professional. A nice trouble-free stay overall. Thank You.

Room Tip: non-road-facing room
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConcordNH, Front Office Manager at BEST WESTERN Concord Inn & Suites, responded to this review, March 3, 2014
Dear FellowTraveler051,

Thank you for sharing your experience. I have stayed in quite a few hotels myself and found the pools colder than advertised, and I am pleased that you found ours to be satisfactory. During the winter we try to keep our pool at least 85 degrees and our jacuzzi at 101 degrees. There are always a few guests who would like them warmer, but at a certain point the cost becomes too much to sustain it, especially during our slow season. On behalf of our housekeeping staff, thank you for your positive feedback. I will pass on your comments to them during our next staff meeting.

Leon
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Escondido, California
Top Contributor
247 reviews 247 reviews
121 hotel reviews
Reviews in 148 cities Reviews in 148 cities
208 helpful votes 208 helpful votes
4 of 5 stars Reviewed November 6, 2013

We stayed here for one night on Tuesday evening. There was ample parking. The check in was quick. I asked for a quiet room that faced away from the freeway. Room 219 was given to me, which had two queen beds, plus a microwave and refrigerator. The room was clean, and the bed I slept in was comfortable. This building does have "thin" walls, since you can hear doors shutting outside the room. The gym at this Best Western had a treadmill, stationary bike, and weight lifting machine. In the morning, the shower had hot water with great water pressure. The water flowing from the showerhead felt like a massage! The free breakfast consisted of scrambled eggs and many other items that would fill you up. It was indeed a full breakfast. This property gives the guests a complimentary issue of USA Today in the morning. I got the last one at 9:00 a.m., so make sure you get one before they run out of this newspaper. Upon departure, the checkout was fast. All the staff at this hotel were friendly and professional. I will be staying again at the Best Western Concord Inn & Suites when in this part of New Hampshire.

Room Tip: Make sure you ask for a room that faces away from the highway.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review, December 28, 2013
Mr Lorin,

Thank you for sharing your experience and all the comments about your stay. I am glad you were pleased with your stay and look forward to seeing you again.

Leon
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Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2013 via mobile

We stay here for 20 nights and could not be happier with our decision to stay at this Best Western. The rooms were clean and the staff amazing. The breakfast hostess Tanna was a jewel!!! We will definitely stay here again when the opportunity arises.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review, December 28, 2013
Dear Frank,

Not all of our guests stay as long as you did, so it is rare that we have the opportunity to build such rapport with one of our guests. It was a pleasure.

Leon
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FAIRFIELD
Top Contributor
53 reviews 53 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 3, 2013

This is a very attractive Best Western, a few miles from the center of downtown Concord. Our room was fairly large, with the added bonus of a wet bar that included a microfridge and a second sink. The decor was attractive, the king-size bed was very comfortable, with lots of pillows, and we had an excellent night's sleep because neither the interstate nor the neighbors were noisy. Towels were thicker than at some hotels, and the breakfast was varied and plentiful. We were on an upper floor, which may have kept it quieter.

Room Tip: Upper floors are quieter.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review, December 28, 2013
Hello Patricia,

Thank you for your comments, I am glad you enjoyed your stay. All of our rooms have the wet bar, refrigerator, and microwave... but It sounds like you stayed in one of our Business Plus rooms, which are a bit larger and have the king-sized bed. It is true in most hotels, the higher floors tend to be quieter. When I travel with my children I specifically request the ground floor so that there is no one below us.

Hope to see you again,

leon
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Canada
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 3, 2013

Pros :
+Clean
++Very Large room
+Great Price

Cons :
-Staying on the main floor, you hear other guests walking around upstairs, and its very loud when other guests use a shower
-The blankets on the bed are pretty thin
-Faucet is too close to the edge of the sink

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWConcordNH, Manager at BEST WESTERN Concord Inn & Suites, responded to this review, December 28, 2013
Thank you for your feedback, the pros and the cons. Comments like yours help let us know where we are succeeding and where we need improvement. Now that winter is here we have switched most of our blankets out for thicker comforters. Not much we can do about the faucets at the moment, but I will definitely pass your comment on as we are planning to update our counters in the year to come.

Again, I thank you for sharing your experience. We hope to see you again if you decide to travel to our area.

Leon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Concord Inn & Suites

Address: 97 Hall Street, Concord, NH 03301
Phone Number:
Location: United States > New Hampshire > Concord
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Concord
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Concord Inn & Suites 2.5*
Number of rooms: 1
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Also Known As:
Best Western Concord Inn And Suites
Best Western Concord Hotel Concord
Concord Best Western

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