My family stayed at the resort this past weekend, which was our second time visiting the hotel (past stay was in July 2012). On both of our visits a fire alarm went off in the middle of the night where all guests had to evacuate the hotel and wait for about 40 minutes before we could return to our rooms. This past weekend it occurred at 1am and the previous time it was 5am. The first time I thought we were just unlucky, but after this happened a second time I began to inquire with hotel staff and people familiar with the hotel and I was told that this is not an infrequent event - they seem to have an overly sensitive alarm that triggers easily without there being a fire - examples I was given was dust, cigarette smoke, etc can set it off.
I spoke to the hotel director the next morning and he gave me the party line that safety is their first concern and that this doesn't happen that often..... this runs contrary to the information I received from staff at the hotel and our own experience. If the hotel wants to respond to this post with statistics of how many fire alarms have gone off in the last couple of years and not marketing spin, I think it would be useful to potential guests to understand the risk.
By the way, I wrote an email to Omni several days ago to voice my complaint and I received no follow-up response.
Other than this not so minor issue we liked the hotel.
- Official Description (provided by the hotel):
- The four-diamond Omni Mount Washington Resort in Bretton Woods, New Hampshire offers a year-round escape just 2½ hours from Boston in NH’s majestic White Mountains! Enjoy a full-service spa, year-round canopy tour, alpine and nordic skiing at Bretton Woods, the 18-hole restored Donald Ross golf course and a wealth of indoor and outdoor pastimes. Come discover our recent $60 million renovation, fine and casual dining, endless recreational pursuits and breathtaking scenery. Grand Hotel, cozy Inn, modern Lodge and convenient Townhomes available. ... more less
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- Also Known As:
- Omni Mount Washington Hotel Bretton Woods
- Mt Washington Hotel Nh
- Hotel Mount Washington