Our experiences at Bedford Village Inn were a big disappointment at every turn. Let me count the ways they missed the mark for our "Romance Package":
1. Upon arrival in the afternoon we were told that the included "afternoon tea" was not being held because they had a wedding being held there that afternoon.
2. On check-in they also neglected to explain that we could either order a continental room service breakfast or go across to the restaurant in the morning for breakfast as part of the package.
3. The individual that checked us in provided us paperwork for the prior guest's check-in with their name and credit card information to sign.
4. We had reserved a specific room where we had spent our wedding night the year before, but were told upon arrival that we could not have it after all because people with the wedding had bumped us, reserving all the first floor rooms.
5. When we were being shown to our room upstairs, we were told that once the wedding reception got going that evening, we could pretty much crash it if we liked and no one would notice. Having inquired about this venue for our own reception the prior year (and quickly dismissing the idea) we were appalled that they spontaneously offered us this option at someone else's reception. (When visiting potential venues for our wedding reception, we had found their reception hall dirty, the list of rules, requirements and restrictions insulting, the snobbishness quite off-putting and the price not worth the venue and offerings compared to other lovely event venues in the area. They acted like they were doing us a favor by allowing us to consider their establishment.)
6. Our room decor was disappointing with a very tired looking sofa that didn't blend with the decor. The antique area rug just looked worn and dirty rather than lending charm. The bath fixtures were a curious collection. The oddly shaped toilet was quite uncomfortable for my husband and had an ill-fitting seat that kept slipping out of position. The height of the shower head was at sternum level for my husband. Even at 6'2", one shouldn't have to bend over to wash their face and hair. Conversely, the lighted, magnified mirror mounted by the sink vanity was mounted curiously high.
7. When we went to the restaurant for the dinner included in the package, we asked for a lovely front dining room, but were told that was reserved for a wedding rehearsal dinner party, but that we could have breakfast in that room in the morning.
8. Our waitress at dinner was flustered and complained multiple times that she didn't have any support staff helping her with service. Our meals were excellent and the wine list was good as we would only expect based upon the menu pricing.
9. The next morning when we started to take the small elevator to go to breakfast, we encountered two members of the housekeeping staff that got to the elevator just before us with their carts. They did not yield for guests to use the elevator or say good morning, just a sheepish "sorry" as they filled the elevator and closed the door while we took the stairs.
10. At the restaurant we asked for our preferred dining room again and were told once again that we couldn't be seated there because a bridal shower was scheduled in there that morning.
11. In another dining room, we were first seated at a table with a leg that was so short, the table rocked downward about 4-5 inches at one corner. We asked to be reseated at a table where we would not be spilling our beverages and they obliged, but did nothing to correct the table for the next guests.
12. Our young breakfast waiter was clearly hung-over from graduation celebrations the night before. My husband was happy with his meal, but I had something delivered that I had not ordered. Rather than offering to replace it, the waiter contested what I had ordered.
The quality of the food served at the BVI is still quite good, but they are definitely lacking in ALL other areas. It seems to me that they have received so many accolades over they years that they have developed an attitude and feel they needn't make an effort to please their guests. Having experienced such disappointment at every turn, I cannot fathom why they are still winning awards. Reading so many other bad reviews, I have to believe this will catch up with them before long. They need to find a way to provide promised services for guests that have paid premium prices for accommodations, food and services, EVEN when they are hosting various events at their venues. I have never submitted a review before, but feel strongly that the Bedford Village Inn still has the potential to be a lovely historic location that can provide a positive experience for their guests and provide service that lives up to its pricing. They must stop putting on airs and start living up to the award winning quality they tout themselves to offer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.