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“OK but not a plus” 3 of 5 stars
Review of BEST WESTERN PLUS Gold Country Inn

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BEST WESTERN PLUS Gold Country Inn
2.0 of 5 Hotel   |   921 West Winnemucca Blvd., Winnemucca, NV 89445   |  
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Stay 2X get $50 gift card
Ranked #3 of 18 Hotels in Winnemucca
Certificate of Excellence 2014
Weaverville, California
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“OK but not a plus”
3 of 5 stars Reviewed March 11, 2013

The clerk was OK but not overly friendly. We are Diamond Club Members but were not even offered any of the freebies by the clerk. The room was large and clean except for the smell from the rooms next to us that we're obviously being painted as the smell was overpowering in the hall and we got to breathe the fumes all night in the room. The sign out front says "quiet" rooms. We could hear every step the people above us took. I guess quiet was only for the second floor. They say this is a plus hotel, the price agrees but the service and room do not.

Room Tip: Get a second floor room and ask about any renovations going on.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydie L, Manager at BEST WESTERN PLUS Gold Country Inn, responded to this review, March 12, 2013
Dear Eric:

Thank you for your comments concerning your stay at the Best Western Plus Gold Country Inn. I appreciate your taking the time to write and hope you will accept my apolgies for any inconvenience you experienced.

I am disappointed we failed to give you the fine accommmodations, service and consideration we strive for with all our guests, the type of service you are entitled to.

I have tried to find additional information to see what rooms you were put in and when you checked in and unfortunately, I have not found a record. Were you under a team name or coach name when you booked and checked in?

This information would be important so that I can take the necessary steps to ensure that the problems you experienced do not happen again.

I appreciate your patronage and the fact that you took the time to write and hope you will let me know further information so that the next time you stay with us I can make your stay a comfortable a nd happy one.

Sincerely,


Lydie Looker
Hotel Manager
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232 reviews from our community

Traveler rating
    101
    92
    23
    10
    6
See reviews for
75
95
11
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Missoula, Montana
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 29, 2013

Checked in late but still had great service at the front desk. Friendly and helpful. Very nice lobby, then went to the room (on the 1st floor as I had asked). Very nice room, Comfy Beds, everything worked in the shower, bath etc. Next morning at check out had a good quick breakfast with Jimmy Dean breakfast sandwiches, Burritos, Pastries, etc... But the best thing? Before I knew i was missing a charger i left in the room the hotel called to tell me they had found it. WOW Never had that happen before. Picked it up on my return trip and was very appreciative for the call.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydie L, Manager at BEST WESTERN PLUS Gold Country Inn, responded to this review, February 20, 2013
Thank you for taking the time to share your experiences at the Best Western Gold Country Inn. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction.

We were happy to let you know that you had left your charger behind and that you did get it back.

We appreciate your patronage and hope you will stay with us at the Best Western Gold Country Inn the next time you are in Winnemucca. We look forward to your return.

Sincerely,


Lydie Looker
Hotel Manager
Best Western Gold Country Inn
Winnemucca NV
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 24, 2013

By the churlish front desk woman, " we have a problem.." It was an interesting stay. The rooms are large, clean & decor pleasing. The "problem" was booking a king size bed with a dog in tow. Apparently the pet friendly rooms are queens, so our dour desks lady "upgraded" us to two queens. Upgraded, I think not. The hotel is nearly full with contractors temporarily living there. We had sewage back up into the tub, but was cleaned out & made right by the pleasant night maintenance man. Breakfast was premade breakfast Sammie's, but sent us on our way full with the addition of provided Greek yogurt & a banana. Don't let the front desk lady's attitude dissuade you, it's the best place around....

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydie L, Manager at BEST WESTERN PLUS Gold Country Inn, responded to this review, April 17, 2013
Thank you for your cooperation in letting us know about our stay at the Best Western Plus Gold Country Inn in Winnemucca

Since your stay, we have added waffles, scrambled eggs, and sausages to our breakfast selections as well as fresh pastries.

The next time you are in Winnemucca, you will have to check our our new breakfast line and let me know how it compares to other stays.
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Midway, Utah, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013

Weather forced us to find a place in Winnemucca. We were worried. The Best Western ended up being a wonderful hotel. The family suite was wonderful. 3 Queen beds accommodated the whole family. We won't be afraid to stay in Winnemucca anymore.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lydie L, Manager at BEST WESTERN PLUS Gold Country Inn, responded to this review, April 17, 2013
Thank you for your kind coments. I'm so happy we were able to accommodate you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasant Hill, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 22, 2012

Since we joined the BW point program, we only stay in BWs. We have stayed up and down the west coast and Midwest. This hotel was priced the same but much much lower quality. Rooms smelled, "free breakfast" was minimal. Would not stay here again. Reflects poorly on the best western name

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Gold Country Inn

Address: 921 West Winnemucca Blvd., Winnemucca, NV 89445
Phone Number:
Location: United States > Nevada > Winnemucca
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in Winnemucca
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN PLUS Gold Country Inn 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Plus Gold Country Hotel Winnemucca
Best Western Winnemucca
Country Inn Winnemucca
Winnemucca Country Inn
Winnemucca Best Western

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