Stayed at the Peppermill for two nights while on the road to Vegas for the week. The rooms are simple, and comfortable. Usually I have a hard time sleeping when I am not in my own bed, but the beds here are very comfortable. While there at the Peppermill, I had dinner and breakfast at Cafe Milano. The breakfast is great, I would recommend the garden omelet. When I had dinner there this last Friday night, I thought the service was terrible. We sat there for 5-10 minutes before anyone got us drinks, there were several hostesses right next to our table, who never assisted us, and I could over hear them talking about how they hated wearing their uniforms, and gossiping about stuff I also observed a manager messing around on his cell phone with the hostesses as well. I ordered a grill chicken sandwich, and when it came to the table, it was basically just thrown together on the bun. I drink a lot of water when I eat meals, and my water cup stayed empty throughout the meal. The server finally came back to our table to pick up our plates and didn't even notice that the cup was empty the whole time. When we were leaving and paying, they called the manager over, and I spoke to him about our poor customer service experience, and he told me that I should have asked for help if my water cup was empty if I saw the staff were not doing anything. He started arguing with me, telling me that I should have brought it to their attention that I needed more water. I told the manager that it wasn't my job to flag down the staff to make sure they were doing their jobs. He just made up all kinds of excuses, and never apologized for our terrible service. I would prefer going to another restaurant next time I am in Wendover.
- Also Known As:
- Peppermill Wendover Hotel West Wendover
- Peppermill Wendover Hotel
- Peppermill Wendover
- Hotel Peppermill Wendover
- Peppermill Wendover Hotel Casino West Wendover, Nevada