WOW... Really poor service and rude team members at this West Wendover Casino... My wife and I went to the bar and started playing video poker. I was showing my wife how to play so we were using one machine. The first Bartender came over and served us a couple of white wines. As we continued playing a second Bartender came over and said we couldn't have TWO drinks if we were only playing ONE machine and he continued to give us attitude about it... I am in the hospitality business so I was shocked that this was really happening over a 3oz glass of cheap house wine! So I told him we would of course pay for the second wine and I pulled back the $3 tip and put $5 out for the wine. He asked me, and I quote "did you really just pull back my tip"? I was again shocked and said the $5 was for the second drink! He then went to the second Bartender and told him "did you see what those people did? They pulled back our tip"! I told the Bartender he was a jerk and took a picture to post on-line of the poor service. He immediately called for security and had me and my wife removed from the casino! WOW... Since I have been in the business for over 30 years I gave the security officer my Business Card and asked for the General Manager. They took my card and refused to let me talk to any upper management. This is a poorly managed Hotel/Casino and we walked across the street to "MontegoBay" were the staff was much more Hospitable....! So the moral of the story is, All the West Wendover Casino's are older and dated but don't spend your money in the Hotel/Casino that has poor-rude service and team members! And that is exactly what the NUGGET provides....!
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