We arrived in town and thought it looked nice. Checked in. The front desk was friendly. We got to our 7th room floor and the AC had been turned off. We turned it on full blast because the room was very hot. We went downstairs to the cafe for dinner. The staff is rude and inattentive. Our waiter just could care less and pretty much tossed our food and drinks on the table and walked away. He returned and put the bill on the table without asking us if we wanted anything else. After dinner we went to gamble. We played blackjack. The dealers were fun and friendly. No drink service though. We were at the table for at least 45 minutes and we never saw a waitress. No one around us had drinks.
We went to a bar to have one of our free drinks we got at check in. Again. Service was very rude and dismissive. We drank our beverage at the bar and paid for poker at the machine. But that didn't seem to matter. So it wasn't like we grabbed the free drink and left.
We returned to our room and it was still hot. We complained about the AC and they sent a maintenance guy. He came. Did something and left. We waited an appropriate amount of time. No change. I returned downstairs and asked for a room that the AC worked or to give our money back so we can go somewhere else. The gal gave us a new room. We went to the room. Same thing. The AC had been turned off and was absolutely hot. We checked our room again to see if the temp dropped. It hadn't. So we returned to the front desk and demanded our money back. They
Agreed to refund the money.
We returned to our room and repacked.
As we waited for the elevator a manager was by the 7th floor elevators as well. She was calling on her radio for the maintenance guys. They arrived and she removed a picture off a wall wanting to know who had put the picture there. Behind the picture was written "HO". She told the group the picture had been intentionally placed there by someone to hide the graffiti. She wanted to know who did it. We were standing right there waiting for the elevator. Totally inappropriate.
Also. There a sky bridge between the nugget and the hotel across the street. The sky bridge reeked of marijuana.
I would not recommend this hotel to anyone.
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