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“Could be much better..” 3 of 5 stars
Review of The Ridge Tahoe

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The Ridge Tahoe
3.0 of 5 Resort   |   400 Ridge Club Dr., P.O. Box 5790, Stateline, NV 89449   |  
Hotel amenities
Ranked #1 of 8 hotels in Stateline
Bogota, Colombia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Could be much better..”
3 of 5 stars Reviewed January 12, 2014

First let me start with the good things.. The 2 bedroom apartment is HUGE. It has a really equiped kitchen with Sleep number beds, bathtube, a large living room and is a very very cozy place. Childrens loved the room !

Also a few miles ( maybe 10 ) from the hotel is the city of south lake with a lot of good restaurants, supermarkets, gas stations etc..

What I did not liked.
The hotel should be a ski in / ski out place. The lift that takes skiers to the mountain is broken with no estimates to be fixed. 2nd. The hot pool is not hot... It was actually cold, 3rd There wasn't much snow this year so the trails are ICY.. If you haven't payed your vacation go somewhere else if you want good ski Conditions ( January 12th -2014 now)..

Room Tip: If you have kids DEFINETELY go to the 2 bedroom apartment...
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  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Waco, Texas
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 8, 2014

We traveled 12/29-01/5/14 We had a two bedroom condo in the Nagle 11 building. The room itself was nice. Nothing to rave about. The sleep number beds are NOT comfortable. I do have to admit the weather was not our friend during the week. There was barely any snow on the ground so that part of the vacation was not what we expected. I will say this...you are trapped without a car. Yes they do have a shuttle that runs every hour to and from the stateline casinos but it's not very convenient especially having to deal with drunk idiots. There is NOTHING to do at the resort, if you want to play tennis you MUST make a reservation. There was no indoor basketball court and hardly any activities for teenagers! They will try to get you to sit in on one of their "PRISONTATIONS" about timeshares. I cant' believe people still fall for this. They only have ONE restaurant for the whole property and they are only open a handful of hours during the day so if you miss it you're screwed out of a meal! The gym seems outdated and they machines that have a tv do not have the sound wired for headphones so it's pointless! The spa is very overpriced. Go into town and you'll get a better deal. Housekeeping is great and so are the concierges. They just really need to update the resort activities and provide more dining options!
I cannot say I would go back. This was our third stay here.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mexico City, Mexico
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 7, 2014

The ridge is a great resort. It has al the amenities needed. It depends what you want for your trip. If you only go skiing and then stay in the resort it is great because you have very near by the Stagecoach lift to go up to Heavenly Ski Resort. You only take a bus to take you down to the lift and it takes a couple of minutes. Nevertheless the resort is a bit far from the casino area and the gondola which is the place to go out at night to have dinner or to the casino. Then you need to have a 15 minute drive downhill. So it depends what the focus of your vacation is.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 31, 2013

We have been owners and have visited The Ridge every year for 13 years - always in the winter. This resort has a greal deal to do (indoor/outdoor pool, spa, games, etc) and the people are very firendly and helpful. All the buildings have been recently refurbished and are very roomy. An excellent place to visit and enjoy all the amenities - they have activities for all ages. Every massage therapist is excellent and the prices are similar to other spa facilities.

Room Tip: all rooms are great
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Thousand Oaks, California, USA
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 8, 2013 via mobile

We stayed in a large 2 BR unit (#1172). This is a top floor location in the Naegle 11 building. There is underground parking and elevator services the units. Inside we found the unit nicely decorated, quite large and had beautiful views. Everything we needed could be found in our unit, from kitchen supplies to floor heaters to humidifiers! When we needed service on our fireplace the engineering was at our door in minutes. Same story for housekeeping. The staff were all professional and very nice. The property has many options, something for everyone. Spa, racketball, full gym, pool and billiard tables, game room, walking trails, tennis and more. We came for skiing, but the outdoor activities, pool and proximity to the lake beaches make this a true 4 seasons vacation choice. The only negative I can comment on is the options for dining. There is only one restaurant and it is only open during the evenng hours. They do have a deli counter that serves all day long. We had breakfast at the deli, and the food was of good quality. We hit some bad weather, making travel at night unappealing, we were excited to see a fine dinning option onsite, but we were not able to enjoy the restaurant as it was booked for a private party each night we stayed at the property. There is no other sit down dining options on the property (Deli offered limited seating) We ended up getting delivery from a local pub, and the food was okay, but not the experience we had hoped for. Overall I would definitely recommend this property! Lots to do for all ages any time of the year!

Stayed December 2013, traveled with family
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Auburn, CA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 4, 2013

The condo was large and had a lovely fireplace but needed to be refurbished. Lake Tahoe was not visible from any view and that disappointed me the most. It was winter so most of the outdoor amenities were not open or not condusive to comfort. I would not go back because it was so far from the lake.

Stayed November 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2013GMF
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2013

Let's be real, this is not a hotel. It's not really a 1 night kind of place, which might throw off some of the employees when they get the one nighter guest. This involves extra cleaning and room attention than what the "owners" (timeshare/vacation rental people) pay for. I'm guessing that the one nighters are getting in through some sort of Expedia type of website. Most people are staying at The Ridge (they have 7 buildings that all share a fantastic clubhouse) are usually members of some sort of timeshare or vacation rental program and stay for 3 or more nights at a time.
We booked through our timeshare program Diamond Resorts (LOVE IT!! email me about it because we get referral bonuses!) We requested a 2BR Lock Off. What this means is that the property has a 1BR side with a living room, full kitchen, eating area and a bathroom, WITH A DOOR that LOCKS that leads to the (Insert Bed size/s) suite. So, if you do not request the entire area, YES, you'll have neighbors, literally on the other side of the door. This bothers some people. I don't care. I've been on one side, and we've booked the entire area. We always have a good time.
So, we booked a quickie getaway to The Ridge - Ridge Pointe building, 2BR Lock Off. When we arrived (4pm check in/10am check out w/ a $20/hr you're late checking out), we went to the Club House to check in, because THAT'S WHERE YOU SHOULD CHECK IN. You can check in at your actual building, but I see a lot of complaints from people going that route. I saved our family the drama. Liz was at the counter. She was AWESOME!! She was so patient with the older couple before us and then sped up the check in schpeel for us, but still came across friendly, understanding and happy that we chose to stay at The Ridge. There was a change made to our location. My first thought was, no biggie. Just hoping we were still getting a 2BR Lock Off. Holy smokes! This wasn't just a change in location, but a free upgrade. She wasn't sure what happened or why, but told us that we'd be staying at The Cascade now and our room was the Emerald Retreat. We did not google anything but The Ridge Pointe, so now my husband, 2 teen daughters and I did not know what to expect. But, we were in Tahoe, so who cares. We were there to relax and kickback with what would hopefully be a nice view from the room.
We went up a pretty steep driveway to park in the 1/2 underground garage. It was a small garage with some double deep parking for guests with more than one vehicle to their group. There were carts for our luggage right across from the entrance to the Ground Level elevator. We got our stuff, went inside where we were greeted by A LOT of ski lockers, then we took a sort of slow elevator ride to the 4th floor where we easily found our rooms 4209 and 4210. Our keycards worked fine, the entire time.
Inside our space we found it to be clean. Everything was accounted for on the Room Items List. There was excellent cell service and for Verizon users, there was pretty good service for the laptop we brought, although not enough service to stream movies. The 1BR side had a king Sleep Number bed. Having a Tempur-pedic at home, I was curious how a Sleep Number would feel. Didn't care for it. The bed felt like a waterbed, only it was air. I would lean my shoulder in on one area and the air bed went up, everywhere else. I'm not a heavy set person, but I could see where bigger people would not find this comfy at all. The bedding was regular bedding you'd find at Comfort Inn, Holiday Express, Residence Inn and the like. I'm guessing a 600-800 thread count, cotton. The towels are not that big, maybe 4 ft. long and 2 ft. wide. They were not the super absorbent kind.
The kitchen was fully stocked with 24 glasses, many things to eat off of, silverware, coffee mugs, cooking ware, some serving dishes, a measuring cup, etc. There was even a drawer with some placemats. The stove was clean, the oven was almost a full size, the microwave was standard sized and there were a few small appliances like a coffee maker (NO coffee/tea/hot cocoa or additives), toaster, blender and an electric can opener. The dishwasher is an older model, very basic so we rinsed all of our dishes off and let the dishwasher sanitize everything. Dishwasher powder packets were found under the sink, along with a new sponge, Palmolive dish soap, a trashcan with an extra bag, and paper towels with an extra roll. The full size, 2 door fridge and freezer were clean and the ice didn’t taste funny.
Moving along into the living room, there were two, 3 seat couches. One turned into a bed, which we did not use. The LED tv was nice and large. In a little space by the fire place, was a little desk and lamp.
The 2 person dry sauna was in the hallway on the way to the bathroom. It heated up in about 20 minutes and was enjoyed by the teenagers. The bathroom was well equipped with towels. But, there was no shampoo, conditioner, bath bubbles, or shower gel. There were 2 rounds of soap and plastic wrapped cups. The jetted tub and glass shower were clean. Not one hair spotted. The only real complaint I have about the bathroom, is where to hang so many towels! My husband and I did not need but 2 bars to hang our towels, but with so many available, I figured some parties are larger than ours. Where would they hang their stuff up? There were 2 racks, if I recall and 1 above the toilet, so that's only going to hold short things.
There was a small balcony with a small 4 top table and 4 chairs. There was also a gas grill, piped in. Nice. But, you can't sit out there with 4 people. Someone will be stuck in the corner, someone else will be stuck next to the grill and the other two will have a gorgeous view.

On the King Suite side...it has its own entrance door, but from our 1BR side, there's the divider door. Looks like a regular door, but with a lock on it. There's a big bathroom with a big tub on one side, a glassed in shower on the other and the back wall has the toilet and double sinks.
The bedroom had King size Sleep Number. One child thought it was okay, the other who normally sleeps on a mattress with a tempur-pedic topper didn't care for the Sleep Number. The 3 seat couch opened up to a bed, which was not used. There was a good size TV sitting on top of the dresser. A small desk and chair was in the corner and there was a well stocked little counter area. It had a coffee maker, a small dorm sized fridge, kitchenware, a sink and a microwave. This room felt like a hotel room. There was no balcony or patio.

Across from our place was the laundry facility room. It's free. The machines were standard size.

The floors are like apartments. You can hear the people or in our case, the children above us. They were up until midnight, running around, my girls said.

Indoor and Outdoor spas on the 6th floor were nice. In fact, the indoor spa is on a raised floor, with windows you can see out of for a beautiful view. The room has A/C running in it, so the windows aren't fogged up and the room is comfortable.

Back at the Club house is where a lot of the stuff is. The small restaurant, a little store, the racquetball courts, the spa, small business center with 3 or 4 internet access computers, pool (indoor/outdoor), outdoor tennis courts, ping pong tables, gender specific saunas, work out room, and other stuff I might be missing. A small bus will take you to other buildings in The Ridge. You just have to call. The wait is about 5 minutes, I hear.

The roads and weather were clear, Thanksgiving 2013. However, I could see where the roads could be icey in the morning before the sun hits the driveway/roads. I would suggest a 4WD. Some of the roads are steep.

The staff we encountered were all pleasant.

I did not see any controls for A/C. From the complaints I read, I guess it’s heating up in Tahoe during the summers. A lot of homes in that area do not have A/C, so this is not out of the ordinary for Tahoe.

The gas fire place worked fine. The floor board heaters worked fine. We like our bedroom cold, so we cracked the balcony door.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ridge Tahoe

Address: 400 Ridge Club Dr., P.O. Box 5790, Stateline, NV 89449
Location: United States > Nevada > Lake Tahoe (Nevada) > Stateline
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Stateline
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Ridge Tahoe 3*
Official Description (provided by the hotel):
The Ridge Tahoe sits high atop the Sierra's at 7,300 feet above sea level. Views are of the Carson Valley some 3,000 feet below and of the mountains. The property is spread out over 11 acres and connects with Heavenly Valley's Nevada, Stagecoach Lodge. Our on-site skier express lift provides free transportation directly to the stagecoach lift. Shuttle service is provided at no charge to and from the casino's in Stateline. Our property offers two bedroom suites, sleeping 6-8, one bedroom suites, sleeping four and deluxe hotel units, sleeping 2-4 guests. All two and one bedroom suites have full kitchens and fireplaces. Our 45,000 sq. feet clubhouse is the center piece of the resort where guests can enjoy all the amenities of a full service resort. Spa, Recreation, dining, deli, market place, concierge services, business center, full fitness center, 4 tennis courts (one in-door), two swimming pools (one in-door), BBQ's, Ping pong, full kids club program, guided hikes, rock climbing, snow shoeing and much more! The best part of the Ridge Tahoe is our people, we care very much about our guests and their vacation experience. ... more   less 
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Also Known As:
The Ridge Tahoe Hotel Stateline
Ridge Tahoe Hotel Lake
The Ridge Tahoe Lake Tahoe (Nevada)/Stateline, NV

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