Let's be real, this is not a hotel. It's not really a 1 night kind of place, which might throw off some of the employees when they get the one nighter guest. This involves extra cleaning and room attention than what the "owners" (timeshare/vacation rental people) pay for. I'm guessing that the one nighters are getting in through some sort of Expedia type of website. Most people are staying at The Ridge (they have 7 buildings that all share a fantastic clubhouse) are usually members of some sort of timeshare or vacation rental program and stay for 3 or more nights at a time.
We booked through our timeshare program Diamond Resorts (LOVE IT!! email me about it because we get referral bonuses!) We requested a 2BR Lock Off. What this means is that the property has a 1BR side with a living room, full kitchen, eating area and a bathroom, WITH A DOOR that LOCKS that leads to the (Insert Bed size/s) suite. So, if you do not request the entire area, YES, you'll have neighbors, literally on the other side of the door. This bothers some people. I don't care. I've been on one side, and we've booked the entire area. We always have a good time.
So, we booked a quickie getaway to The Ridge - Ridge Pointe building, 2BR Lock Off. When we arrived (4pm check in/10am check out w/ a $20/hr you're late checking out), we went to the Club House to check in, because THAT'S WHERE YOU SHOULD CHECK IN. You can check in at your actual building, but I see a lot of complaints from people going that route. I saved our family the drama. Liz was at the counter. She was AWESOME!! She was so patient with the older couple before us and then sped up the check in schpeel for us, but still came across friendly, understanding and happy that we chose to stay at The Ridge. There was a change made to our location. My first thought was, no biggie. Just hoping we were still getting a 2BR Lock Off. Holy smokes! This wasn't just a change in location, but a free upgrade. She wasn't sure what happened or why, but told us that we'd be staying at The Cascade now and our room was the Emerald Retreat. We did not google anything but The Ridge Pointe, so now my husband, 2 teen daughters and I did not know what to expect. But, we were in Tahoe, so who cares. We were there to relax and kickback with what would hopefully be a nice view from the room.
We went up a pretty steep driveway to park in the 1/2 underground garage. It was a small garage with some double deep parking for guests with more than one vehicle to their group. There were carts for our luggage right across from the entrance to the Ground Level elevator. We got our stuff, went inside where we were greeted by A LOT of ski lockers, then we took a sort of slow elevator ride to the 4th floor where we easily found our rooms 4209 and 4210. Our keycards worked fine, the entire time.
Inside our space we found it to be clean. Everything was accounted for on the Room Items List. There was excellent cell service and for Verizon users, there was pretty good service for the laptop we brought, although not enough service to stream movies. The 1BR side had a king Sleep Number bed. Having a Tempur-pedic at home, I was curious how a Sleep Number would feel. Didn't care for it. The bed felt like a waterbed, only it was air. I would lean my shoulder in on one area and the air bed went up, everywhere else. I'm not a heavy set person, but I could see where bigger people would not find this comfy at all. The bedding was regular bedding you'd find at Comfort Inn, Holiday Express, Residence Inn and the like. I'm guessing a 600-800 thread count, cotton. The towels are not that big, maybe 4 ft. long and 2 ft. wide. They were not the super absorbent kind.
The kitchen was fully stocked with 24 glasses, many things to eat off of, silverware, coffee mugs, cooking ware, some serving dishes, a measuring cup, etc. There was even a drawer with some placemats. The stove was clean, the oven was almost a full size, the microwave was standard sized and there were a few small appliances like a coffee maker (NO coffee/tea/hot cocoa or additives), toaster, blender and an electric can opener. The dishwasher is an older model, very basic so we rinsed all of our dishes off and let the dishwasher sanitize everything. Dishwasher powder packets were found under the sink, along with a new sponge, Palmolive dish soap, a trashcan with an extra bag, and paper towels with an extra roll. The full size, 2 door fridge and freezer were clean and the ice didn’t taste funny.
Moving along into the living room, there were two, 3 seat couches. One turned into a bed, which we did not use. The LED tv was nice and large. In a little space by the fire place, was a little desk and lamp.
The 2 person dry sauna was in the hallway on the way to the bathroom. It heated up in about 20 minutes and was enjoyed by the teenagers. The bathroom was well equipped with towels. But, there was no shampoo, conditioner, bath bubbles, or shower gel. There were 2 rounds of soap and plastic wrapped cups. The jetted tub and glass shower were clean. Not one hair spotted. The only real complaint I have about the bathroom, is where to hang so many towels! My husband and I did not need but 2 bars to hang our towels, but with so many available, I figured some parties are larger than ours. Where would they hang their stuff up? There were 2 racks, if I recall and 1 above the toilet, so that's only going to hold short things.
There was a small balcony with a small 4 top table and 4 chairs. There was also a gas grill, piped in. Nice. But, you can't sit out there with 4 people. Someone will be stuck in the corner, someone else will be stuck next to the grill and the other two will have a gorgeous view.
On the King Suite side...it has its own entrance door, but from our 1BR side, there's the divider door. Looks like a regular door, but with a lock on it. There's a big bathroom with a big tub on one side, a glassed in shower on the other and the back wall has the toilet and double sinks.
The bedroom had King size Sleep Number. One child thought it was okay, the other who normally sleeps on a mattress with a tempur-pedic topper didn't care for the Sleep Number. The 3 seat couch opened up to a bed, which was not used. There was a good size TV sitting on top of the dresser. A small desk and chair was in the corner and there was a well stocked little counter area. It had a coffee maker, a small dorm sized fridge, kitchenware, a sink and a microwave. This room felt like a hotel room. There was no balcony or patio.
Across from our place was the laundry facility room. It's free. The machines were standard size.
The floors are like apartments. You can hear the people or in our case, the children above us. They were up until midnight, running around, my girls said.
Indoor and Outdoor spas on the 6th floor were nice. In fact, the indoor spa is on a raised floor, with windows you can see out of for a beautiful view. The room has A/C running in it, so the windows aren't fogged up and the room is comfortable.
Back at the Club house is where a lot of the stuff is. The small restaurant, a little store, the racquetball courts, the spa, small business center with 3 or 4 internet access computers, pool (indoor/outdoor), outdoor tennis courts, ping pong tables, gender specific saunas, work out room, and other stuff I might be missing. A small bus will take you to other buildings in The Ridge. You just have to call. The wait is about 5 minutes, I hear.
The roads and weather were clear, Thanksgiving 2013. However, I could see where the roads could be icey in the morning before the sun hits the driveway/roads. I would suggest a 4WD. Some of the roads are steep.
The staff we encountered were all pleasant.
I did not see any controls for A/C. From the complaints I read, I guess it’s heating up in Tahoe during the summers. A lot of homes in that area do not have A/C, so this is not out of the ordinary for Tahoe.
The gas fire place worked fine. The floor board heaters worked fine. We like our bedroom cold, so we cracked the balcony door.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.