I really enjoyed our stay here. I have stayed in the main resort buildings near the clubhouse before, but never at the Pointe. I actually found The Ridge Pointe to be somewhat cleaner and quieter than the other resort buildings. My biggest complaint with the Pointe is the check-in process. We arrived at around 5:00 PM. There are maybe 10 or so parking spaces in the front and then a ramp that leads down to underground parking. It is clearly marked and you can't miss it. Signs in the elevator tell you what floor everything is on. Floor 2 (ground level) is where it said the office is located. The office was locked up and there was no one there, but there is a bank of lockers, a phone, and a sign that says, "FOR CHECKING-IN OR TO CHECK-OUT PLEASE DIAL #3100". I pick up the phone and dial #3100. I get a busy signal. I waited and tried again and again got a busy signal. I waited and tried 2 more times with the same result. Finally, just to try something different, I dialed 3100 without the # in front of it. I got through to reception at the clubhouse up the road. The sign is telling you to dial number 3100, except they abbreviated number with the # sign and it is confusing thinking you have to hit the pound key. The woman on the phone gave me the locker number and the code to unlock it. She said to look for an envelope with my name on it. There wasn't one - only an envelope with someone else's name on it. She told me I would need to drive over to the clubhouse to check in at the front desk. Fortunately, having stayed at The Ridge before, I knew how to get there. They were very nice there and when the guy asked how my day was going, I said fine other than the check-in process, which is confusing. He apologized and gave me the code for free Internet for my trouble. After getting the keys, we drove back over to The Pointe and had a beautiful room on the 4th floor with a kitchenette, couch, nice big flat screen TV, and a mini-fridge. There is no air conditioning, but I knew that already. Most hotels in Lake Tahoe don't have air conditioning. There is a ceiling fan and that worked well enough for us, though without it and the window open it can get warm and stuffy. The furnishings, bedding, and carpet seemed new and there was even a scent of new carpet smell. The renovations seem not to have made it to the bathroom, which was decked out in 80s brass fixtures, but functional and clean at least. There is a nice BBQ area around back with a patio and tables facing a wonderful view of the valley, woods, and main resort. Here, there is also a spa that's 3 1/2 feet deep. All the pools and other activities are at the main resort clubhouse, which is only a short drive away. It would almost be within walking distance, but with the steep inclines and downgrades to get there, I wouldn't recommend walking. The elevator here is noisy, slow, and a bit scary, but that's no big deal. When you use your key to open the door to your room, it actually opens up into a little square entry where there are two more doors for 2 rooms and a stacked washer and dryer so to get to your room, you have to open the outer door and then the room door. There is a beautiful walking trail just across the street from The Point and you can see the Lake from it. I was not sure what to expect here. I've had some wonderful rooms at the main resort buildings and some not so good ones. This was definitely better than expected and I would stay again summer or winter!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.