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“"Nightmare"” 1 of 5 stars
Review of Ridge Pointe Tahoe

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Ridge Pointe Tahoe
3.0 of 5 Hotel   |   455 Tramway, Stateline, NV 89449   |  
Hotel amenities
Ranked #5 of 8 Hotels in Stateline
Austin, Texas
1 review
6 helpful votes 6 helpful votes
“"Nightmare"”
1 of 5 stars Reviewed July 14, 2013

My elderly Mother and I had to leave because it was 80 degrees all night and no way to cool down. There was no air circulation or air conditioning. The one window (that we kept open all night) had people walking by and looked out onto the road. When I asked the hotel staff what could be done, they said, "You figure out a way to get cool." We left after one night (2 nights prepaid) even though it meant we would miss the 4th of July fireworks and probably be out our money. I was also very disappointed in Expedia that they would not refund our money under these circumstances.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

Traveler rating
    11
    11
    4
    4
    5
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19
5
3
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Sacramento, California
Top Contributor
53 reviews 53 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed June 11, 2013

I really enjoyed our stay here. I have stayed in the main resort buildings near the clubhouse before, but never at the Pointe. I actually found The Ridge Pointe to be somewhat cleaner and quieter than the other resort buildings. My biggest complaint with the Pointe is the check-in process. We arrived at around 5:00 PM. There are maybe 10 or so parking spaces in the front and then a ramp that leads down to underground parking. It is clearly marked and you can't miss it. Signs in the elevator tell you what floor everything is on. Floor 2 (ground level) is where it said the office is located. The office was locked up and there was no one there, but there is a bank of lockers, a phone, and a sign that says, "FOR CHECKING-IN OR TO CHECK-OUT PLEASE DIAL #3100". I pick up the phone and dial #3100. I get a busy signal. I waited and tried again and again got a busy signal. I waited and tried 2 more times with the same result. Finally, just to try something different, I dialed 3100 without the # in front of it. I got through to reception at the clubhouse up the road. The sign is telling you to dial number 3100, except they abbreviated number with the # sign and it is confusing thinking you have to hit the pound key. The woman on the phone gave me the locker number and the code to unlock it. She said to look for an envelope with my name on it. There wasn't one - only an envelope with someone else's name on it. She told me I would need to drive over to the clubhouse to check in at the front desk. Fortunately, having stayed at The Ridge before, I knew how to get there. They were very nice there and when the guy asked how my day was going, I said fine other than the check-in process, which is confusing. He apologized and gave me the code for free Internet for my trouble. After getting the keys, we drove back over to The Pointe and had a beautiful room on the 4th floor with a kitchenette, couch, nice big flat screen TV, and a mini-fridge. There is no air conditioning, but I knew that already. Most hotels in Lake Tahoe don't have air conditioning. There is a ceiling fan and that worked well enough for us, though without it and the window open it can get warm and stuffy. The furnishings, bedding, and carpet seemed new and there was even a scent of new carpet smell. The renovations seem not to have made it to the bathroom, which was decked out in 80s brass fixtures, but functional and clean at least. There is a nice BBQ area around back with a patio and tables facing a wonderful view of the valley, woods, and main resort. Here, there is also a spa that's 3 1/2 feet deep. All the pools and other activities are at the main resort clubhouse, which is only a short drive away. It would almost be within walking distance, but with the steep inclines and downgrades to get there, I wouldn't recommend walking. The elevator here is noisy, slow, and a bit scary, but that's no big deal. When you use your key to open the door to your room, it actually opens up into a little square entry where there are two more doors for 2 rooms and a stacked washer and dryer so to get to your room, you have to open the outer door and then the room door. There is a beautiful walking trail just across the street from The Point and you can see the Lake from it. I was not sure what to expect here. I've had some wonderful rooms at the main resort buildings and some not so good ones. This was definitely better than expected and I would stay again summer or winter!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N Ireland
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed June 10, 2013

This is the first time I've ever left a bad review but I felt I had to warn people so they don't waste their money. Basically there is no air conditioning so if its warm weather the rooms are stiflingly hot. I paid for three nights but had to leave after one losing my money as I had booked through a third party. It was like a scene from cool hand Luke, waking up in a pool of sweat at three in the morning. You have been warned.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Sleep Quality
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 2, 2013 via mobile

I would not recommend this hotel suite. They left a nail on the floor and I stepped on it. When I called the front desk, they just ignored me. Getting someone at the office also was really hard. Everything was locked and I had to go to the main office which was miles away just to check in. I booked this place base on good reviews, but apparently it was not all good. Finally it is located in the worst area where you have to drive up and down on one way streets to get from the front desk and back.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 29, 2012

I stayed in a 2-bedroom condo through an Interval International exchange. This was my first trip to Lake Tahoe, and this resort is in an excellent location for day trips throughout the area. The condo was spacious, clean, and the kitchen was very well-equipped. Grocery stores are nearby.
I would definitely stay here again.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gardnerville, NV
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 23, 2012

This place was amazing- we stayed just one night, wish we could've stayed longer. The two bedroom suite was huge- nice big living room and kitchen, our bedroom had a large spa tub in it and the other bedroom had a sofa bed in it. The second sofa bed was in the living area, the kids said it wasn't very comfortable...we used the hot tub and sauna and the game room with pool table. It was my parents anniversary and we were considering other options but glad we chose this one because it was big enough to hang out in and make meals, watch movies, etc. The price was unbeatable too- we got a great spring deal for half off the regular price. I will definitely recommend this place to our friends and most likely will return myself. The only negative is the check-in is 4pm and the check-out is 10am. We arrived early and they did let us check in at 2pm so that was nice.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 29, 2012

Ridge Pointe is complex with several buildings on top of a ridge next to the Stagecoach Lift at Heavenly. One of the buildings is a hotel whereas the other buildings are timeshares. I took the newly built gondola from Stagecoach lift to the main building. Check out the gondola. It's really cute and fun.
They left me check in early, which was great since I was really tired from skiing. The room was clean and quiet, so no complaints there. However, upon my return in the evening, the room temperature was 80 degrees. There was no controls anywhere to turn off the heat. I probably should have called, but just turned on the ceiling fan. It was strange to be so warm in a room in the middle of January.
There is underground parking in case it snows.

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ridge Pointe Tahoe

Address: 455 Tramway, Stateline, NV 89449
Location: United States > Nevada > Lake Tahoe (Nevada) > Stateline
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Stateline
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ridge Pointe Tahoe 3*
Number of rooms: 550
Reservation Options:
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Also Known As:
Ridge Pointe Tahoe Stateline
Ridge Pointe Tahoe Lake Tahoe (Nevada)/Stateline, NV

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