We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor safety response” 1 of 5 stars
Review of MontBleu Resort Casino & Spa

Save Saved
You added MontBleu Resort Casino & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
MontBleu Resort Casino & Spa
3.5 of 5 Hotel   |   55 Hwy 50, Stateline, NV 89449 (Formerly Caesars Tahoe)   |  
Hotel amenities
Ranked #6 of 8 hotels in Stateline
Tracy, California, United States
1 review
1 helpful vote 1 helpful vote
“Poor safety response”
1 of 5 stars Reviewed April 29, 2013

I stayed on April,25'13 in room 1612. Room was nice.Around 6 AM on April 26'13, my husband hear noise like running water. He got up and turn on all the light. He found out that water leak from then light on top off jacuzzi. he woke me up to call front desk and pack all stuff to get out fromm our room for in case get on fire<electric fire> Maintenance came, checked and wait for other person came and check then tey left. After awhile, the security came with key to moved us to different room, We unable to go back to sleep. Why wait so long, for SAFETY, they suppose move us first before they check whats wrong. When we return they key to front deck and mention what happend , the person at front desk said: "O...we already know". No compenstion.Specially stayed in highrise building......Make sure Safety first!!!!!!!!!!!!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

598 people have reviewed this hotel

Traveler rating
    71
    193
    118
    110
    106
See reviews for
89
268
28
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Desert Hot Springs, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 27, 2013 via mobile

My wife and I stayed at this hotel April 26-28 2013. We had no initial idea we would be rudely awoken several times in one night due to juvenile behavior. At 1:00am, 2:00am, 3:30am, and 5:30am we were woken up to prank calls. These guests called and as soon as we picked up, they hung up. The front desk was of very little help finding out who was doing this. The operator helped the most, but still very little. We requested to be out on the "do not disturb" list for our stay here. I would really ask anyone staying here please call the operator and ask for this during your stay. You will not be disappointed.

Check-in was fairly disappointing. The employees at the desk never asked us how we were doing, if we needed help with our bags, or if we needed anything at all. There was very little conversation beyond the final thank you. Didn't even tell us to enjoy our stay.

On the plus side the indoor pool is amazing.

The slot machines don't pay what so ever. The tables are where the action is.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

This hotel is great. The rooms are fairly large, but yes they need to be updated. The casino is fun and the restaurants aren't bad either. It's hard to heat their happy hour of $.99 tacos and margaritas. And their 70's/80's themed night at their club on Saturdays is a ton of fun!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain View, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 22, 2013

Until recently, this hotel was what you might expect for an older hotel and it was fine for an affordable place to stay in South Lake Tahoe. On Saturday night, I was awakened by what sounded like some subtle beeping. After trying to call the hotel operator, front desk and others multiple times with no answer, I made my way down to the front desk. There was chaos. Apparently, it was a false fire alarm and they were working on getting an "all clear" notification over the PA system. It was probably ~1 hour before it was delivered and there was a crowd at the front desk before it was given. The front desk and security didn't seem to know who was really in charge and how to handle the situation. I was very scared for my safety and the crowd was not happy at all. The staff was rude and unhelpful. Apparently, according to the staff, the alarm only should have been for the first floor and not the whole building/tower. That doesn't make me feel safe. There was no evacuation (important if there were a real fire) and the notification to ignore the alarm was not given in a timely manner. Plus, the chaos downstairs didn't make me feel comfortable that if there were a real fire, they would be able to execute the plan properly.

A search of another review site will reveal that this was not the first (but I hope the last) time something like this happened. One event with multiple errors is bad, but a string of them is worse.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 17, 2013

This hotel has a little of everything. Modern slots and table games; hip and trendy nightclubs; some very nice restaurants; a decent spa; a nice little gym; and an indoor pool. The only negative - and it's not much of a negative - is that the rooms are a bit dated. They're still nice and the beds are comfortable, but the decor is from the 70s. There is still some of the Roman/Greek motif in the hallways and on the walls, from when it used to be Caesars. But overall, the rooms are comfortable and most offer great views of either the mountains or the lake. Of the four main resort hotels in Stateline, this place beats the Horizon dive across the street, hands down.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 16, 2013

We got a great deal on Friday and Saturday nights at this hotel. We arrived and immediately booked spa massages (special deals Mon-Fri). Spa had separate men's and women's sauna and steam rooms with jacuzzis, along with a common indoor pool. We played slots (I played on casino money for hours both nights!) and went dancing at 2 different clubs - both filled with people having a great time, all ages dancing our buns off. On Saturday night they have a 70's/80's themed Boogie Night and hotel guests have free entry.
Accommodations were comfortable and our room was quite large - only negative, no in-room safe. Parking was either valet or self-park - and the hotel elevators were closer to the self-park elevators and garage than the front desk and lobby!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 15, 2013 via mobile

Stayed here for a quick weekend getaway, chose this place because of the location and price. Right on the Main Street, but rooms are very dated. Slot machines are always tight every time we visit so we didn't even bother gambling here. I will say about a year ago for my bachelorette we enjoyed their night club we didn't stay here that time but enjoyed the night life. If you're getting a good deal, $90 or under its worth because of location but no more then that .

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to MontBleu Resort Casino & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about MontBleu Resort Casino & Spa

Address: 55 Hwy 50, Stateline, NV 89449 (Formerly Caesars Tahoe)
Location: United States > Nevada > Lake Tahoe (Nevada) > Stateline
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Stateline
#4 Spa Hotel in Stateline
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — MontBleu Resort Casino & Spa 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Tingo, BookIt.com, getaroom.com, BookingOdigeoWL, Hotels.com, Priceline and Venere so you can book your MontBleu Resort Casino & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Montbleu Resort Casino And Spa
Montbleu Hotel Stateline
Montbleu Lake Tahoe
MontBleu Resort Casino & Spa Lake Tahoe (Nevada)/Stateline, NV

Owners: What's your side of the story?

If you own or manage MontBleu Resort Casino & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.