Until recently, this hotel was what you might expect for an older hotel and it was fine for an affordable place to stay in South Lake Tahoe. On Saturday night, I was awakened by what sounded like some subtle beeping. After trying to call the hotel operator, front desk and others multiple times with no answer, I made my way down to the front desk. There was chaos. Apparently, it was a false fire alarm and they were working on getting an "all clear" notification over the PA system. It was probably ~1 hour before it was delivered and there was a crowd at the front desk before it was given. The front desk and security didn't seem to know who was really in charge and how to handle the situation. I was very scared for my safety and the crowd was not happy at all. The staff was rude and unhelpful. Apparently, according to the staff, the alarm only should have been for the first floor and not the whole building/tower. That doesn't make me feel safe. There was no evacuation (important if there were a real fire) and the notification to ignore the alarm was not given in a timely manner. Plus, the chaos downstairs didn't make me feel comfortable that if there were a real fire, they would be able to execute the plan properly.
A search of another review site will reveal that this was not the first (but I hope the last) time something like this happened. One event with multiple errors is bad, but a string of them is worse.
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- Also Known As:
- Montbleu Resort Casino And Spa
- Montbleu Hotel Stateline
- Montbleu Lake Tahoe
- MontBleu Resort Casino & Spa Lake Tahoe (Nevada)/Stateline, NV