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“Wallet friendly, but not "nose-friendly"” 3 of 5 stars
Review of MontBleu Resort Casino & Spa

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MontBleu Resort Casino & Spa
3.5 of 5 Hotel   |   55 Hwy 50, Stateline, NV 89449 (Formerly Caesars Tahoe)   |  
Hotel amenities
Ranked #6 of 8 Hotels in Stateline
Sunnyvale, California
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Wallet friendly, but not "nose-friendly"”
3 of 5 stars Reviewed January 23, 2013

The whole place smells of cigarette smoke,,, we stayed there for 2 days and it was very affordable... but the lobby and casino is like a " perpetual smoky machine " (in the engineer's words)... round the clock the place smells smoke.. and the worst of it, 3 4 times the ac in the room was circulating smoky air :o just felt like a person is smoking inside our closed room.... with a small baby, it was not at all a pleasant experience... but i guess for people who don't mind the smell of cigars, it'll be good... we reached about 4 hours before check-in...but the room was ready and we were not charged an extra dime ... the casino, lounge and bar all very affordable...wanna save some money and ready to adjust a bit ?, this is the place to go..

Room Tip: Rooms on the front side have an excellent view of the lake
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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630 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
San Francisco, California
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed January 22, 2013

My family and I recently stayed in Mont Bleu's 'Tuscan Suite' in beautiful South Lake Tahoe, Nevada. We happened to arrive about an hour before check-in and our room wasn't ready which was no problem and we were told to come back in a hour which we did. While we were waiting, we ate in their restaurant, Cafe del Sol, which was just what we were looking for in a lite meal.
We checked into our room on the 15th floor and found it quite spacious, perhaps the largest suite I have ever stayed in. The master bathroom was huge, with a jacuzzi tub, separate walk in shower with sauna and double sinks. All quite lovely and clean (a must in this travelers book.) There was also a powder room, located off the enormous living room which looked fairly recently remodeled with nice tiling and a vessel sink. It did strike me as odd though in a suite this size that the couch was not a pull out for the kids? (When I booked this room I clearly listed 4 people would be occupying this room.) I called down to housekeeping for a roll away, which they provided after she promptly informed me it was an additional $10. Really? $10 for a roll away in an $800/ night room? Wow.

The pool was fun, big and inside, perfect for the kids who swam in it twice and loved it.
The view of the lake and the snow capped mountains was amazingly spectacular! A must see at dusk and dawn.

Overall a fine stay. The pickiness in me won't allow for a anything above a 3 star rating. For the price, minor maintenance issues such as out light bulbs all over the suite, a beeping smoke detector, well worn bedroom carpeting with cigarette burns/minor staining (in a non-smoking room?) and to top it off a not-so-friendly front desk staff (never once was I asked if I needed help with my bags upon checking in OR out or if my stay was enjoyable) land this hotel stay in the 'average & just acceptable' category. Go for the snow and fresh air OUTside the hotel -Tahoe is breathtaking!

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Mateo, California
Top Contributor
221 reviews 221 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed January 20, 2013

Stayed here last weekend due to high weekend prices at Harvey's. Have stayed here a few times before, but I think this is the last time. The hotel is a bit run down and there is many questionable people all over. The rooms are not great either and the beds are horrible. Next time I will spend a bit more and stay at Harvey's.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica F, Marketing at MontBleu Resort Casino & Spa, responded to this review, January 22, 2013
Hi Brent,

Thank you for your feedback regarding your recent visit to MontBleu. I’m sorry that you did not enjoy your stay with us this time. We know our rooms are a bit dated in décor, but we do our best to make sure each room is clean and comfortable for the guests. We also work to ensure that the entire resort is well maintained and clean, even if it is a bit dated in looks. If there were items in particular that you felt needed to be updated or addressed, please feel free to email me directly. Thank you again for your feedback and we hope you’ll decide to return to MontBleu at some point in the future.

Cheers,

Jessica
MontBleu Resort Casino & Spa
marketing@montbleuresort.com
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South Lake Tahoe, California, United States
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 17, 2013

This is a great place to stay on the South Shore...I have stayed in many different rooms and so I will write this one review for all my stays.

First, this was the premier place to stay in the 1980's when it was Caesar's Tahoe. It has gone through a ruff patch since selling the property, but the current owners are really trying and every time I come I see improvements!

They have great entertainment here, not many places to eat, but their buffet is the best dollar for dollar on the Lake.

Freakers Ball! Halloween is a must see!

They try hard to bring you a quality product at a good price.

Room Tip: Ask to stay in or around the 19,21, 23 rooms 12th floor or higher! Excellent lake view
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 16, 2013

We stayed at the MontBleu after Xmas. Great value and comfortable beds. Loved the huge bathroom. But the shower is odd (huge bath that is awkward to step into) and you can't shower privately since it is in the main bathroom without a door. Probably needs to be updated. Room was way too warm too. For skiiers or gamblers, this is a great place to stay. Close to everything in South Lake Tahoe. Great covered parking garage too. We will probably be back.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rail Road Flat, California, United States
1 review
1 of 5 stars Reviewed January 12, 2013

upon arrival there was only one valet on a sunday afternoon, literally running to pick cars up and drop cars off. then the very rude and uppty hotel clerk, she did not want to be bothered with any of my ?'s or concerns about anything....WIFI is a joke it is so outdated that nothing but a laptop works and it isn't FREE to their hotel guests......walking to our room there had been someone's lunch tray for room service to pick up and it been there long enough the aujus from the french dip sandwich was gelling......we walked into our room; right there in the entry was a used dental floss string. i kicked it to the side of the entry, one i don't want to pick it up and two to see if the maids would clean .......the air/heating in the room was so poor we turned it off. the beds are horrific, my husband spent most of our two long nights there on the floor........the room service tray was in the hallway the second day, too, no one had picked up the tray......the next day when we returned to our room after the maid had been there, that dental floss had not been touched it was in the same spot as it was before......and the baby powder that was spilled on the bathroom floor from getting ready that morning was still on the bathroom floor. ALL the decor; the headboards and all the technology is so outdated and old and DIRTY!!!!!!!!
WE WILL NEVER STAY THERE AGAIN!
We upgraded our room for a view of the lake at a 30.00 a night fee and that was the only thing great about the whole hotel was the view of the lake...
the second morning we were all three so miserable, that we were up and packed and out of this horrible hotel priot to 8 am and we usually stay until the check out being 12 pm here. No way, not at this dirty uncomfortable place. there was only one chair and two queen beds no coffee pot in room and no refrigerator either.
We feel that a refund is appropriate, that is for sure........
k. Thompson

Room Tip: go to embassy suites or best western hotels.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica F, Marketing at MontBleu Resort Casino & Spa, responded to this review, January 17, 2013
Hi Kathy,

My name is Jessica and I work in the marketing department here at MontBleu. I want to thank you for taking the time to write this review. It is very important to us to know where we fell short of your expectations and failed to provide you the service you deserve so we can fix these items in the future.

In regards to your hotel stay, I’d like to apologize for the issues you encountered. We realize that our rooms are a bit outdated in terms of décor and that it is frustrating to pay for Wi-Fi. However, we do mention on our website that Wi-FI is available for a fee, and we also feature a few photos of our rooms so you can see what the décor might look like ahead of time before you book your stay.

Also, while we do our best to make sure a room is completely spotless, sometimes items can be overlooked. In the future, please call us and we will immediately address and fix the issue. We have 24 hour maid service available that could have been called to clean up the items you mentioned. Same thing in regards to the tray left in the hallway. While this is certainly not excusable, we hope that our guests will inform us of issues so we can fix them quickly.

I also want to apologize for the poor service you encountered with the hotel clerk. She should of given you 100% of her attention to make sure all of your questions and concerns were answered, and I am very sorry this did not happen. I have forwarded your review to our hotel manager so he can discuss with his team ways we can work on our service. We never want a guest to have a poor experience staying with us and encourage everyone to let us know as soon as they encounter an issue so we can address it immediately.

We sincerely appreciate your business and hope you will decide to visit MontBleu again in the future. Again, thank you for your review and feedback.

Cheers,

Jessica
MontBleu Resort Casino & Spa
marketing@montbleuresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 10, 2013

Stayed here recently the weekend before Xmas where Tahoe got the first big snow storm and it was incredible. We checked-in on a late Friday evening no wait in line, the room was decent 2 full sizes bed, tv is a outdated where's the flat screen? but whatever i didn't go to Tahoe to watch tv... the shower/tub was a bit strange..imo the room would be more suitable for couples or family but friends are fine. so basically the only thing separating from the sink and shower/tub is the curtain! There is no door to bathroom except for where the toilet is and no fan. It used to be Caesar so they still have the roman theme, overall the room was nice and room service was quick especially late in the evening 2am! check out opal ultra lounge the drinks are decently strong and cheap!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MontBleu Resort Casino & Spa

Address: 55 Hwy 50, Stateline, NV 89449 (Formerly Caesars Tahoe)
Location: United States > Nevada > Lake Tahoe (Nevada) > Stateline
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Stateline
#4 Spa Hotel in Stateline
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — MontBleu Resort Casino & Spa 3.5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Montbleu Resort Casino And Spa
Montbleu Hotel Stateline
Montbleu Lake Tahoe
MontBleu Resort Casino & Spa Lake Tahoe (Nevada)/Stateline, NV

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