upon arrival there was only one valet on a sunday afternoon, literally running to pick cars up and drop cars off. then the very rude and uppty hotel clerk, she did not want to be bothered with any of my ?'s or concerns about anything....WIFI is a joke it is so outdated that nothing but a laptop works and it isn't FREE to their hotel guests......walking to our room there had been someone's lunch tray for room service to pick up and it been there long enough the aujus from the french dip sandwich was gelling......we walked into our room; right there in the entry was a used dental floss string. i kicked it to the side of the entry, one i don't want to pick it up and two to see if the maids would clean .......the air/heating in the room was so poor we turned it off. the beds are horrific, my husband spent most of our two long nights there on the floor........the room service tray was in the hallway the second day, too, no one had picked up the tray......the next day when we returned to our room after the maid had been there, that dental floss had not been touched it was in the same spot as it was before......and the baby powder that was spilled on the bathroom floor from getting ready that morning was still on the bathroom floor. ALL the decor; the headboards and all the technology is so outdated and old and DIRTY!!!!!!!!
WE WILL NEVER STAY THERE AGAIN!
We upgraded our room for a view of the lake at a 30.00 a night fee and that was the only thing great about the whole hotel was the view of the lake...
the second morning we were all three so miserable, that we were up and packed and out of this horrible hotel priot to 8 am and we usually stay until the check out being 12 pm here. No way, not at this dirty uncomfortable place. there was only one chair and two queen beds no coffee pot in room and no refrigerator either.
We feel that a refund is appropriate, that is for sure........
go to embassy suites or best western hotels.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 17, 2013
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My name is Jessica and I work in the marketing department here at MontBleu. I want to thank you for taking the time to write this review. It is very important to us to know where we fell short of your expectations and failed to provide you the service you deserve so we can fix these items in the future.
In regards to your hotel stay, I’d like to apologize for the issues you encountered. We realize that our rooms are a bit outdated in terms of décor and that it is frustrating to pay for Wi-Fi. However, we do mention on our website that Wi-FI is available for a fee, and we also feature a few photos of our rooms so you can see what the décor might look like ahead of time before you book your stay.
Also, while we do our best to make sure a room is completely spotless, sometimes items can be overlooked. In the future, please call us and we will immediately address and fix the issue. We have 24 hour maid service available that could have been called to clean up the items you mentioned. Same thing in regards to the tray left in the hallway. While this is certainly not excusable, we hope that our guests will inform us of issues so we can fix them quickly.
I also want to apologize for the poor service you encountered with the hotel clerk. She should of given you 100% of her attention to make sure all of your questions and concerns were answered, and I am very sorry this did not happen. I have forwarded your review to our hotel manager so he can discuss with his team ways we can work on our service. We never want a guest to have a poor experience staying with us and encourage everyone to let us know as soon as they encounter an issue so we can address it immediately.
We sincerely appreciate your business and hope you will decide to visit MontBleu again in the future. Again, thank you for your review and feedback.
MontBleu Resort Casino & Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.