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“horrible/dirty accomadations” 1 of 5 stars
Review of MontBleu Resort Casino & Spa

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MontBleu Resort Casino & Spa
3.5 of 5 Hotel   |   55 Hwy 50, Stateline, NV 89449 (Formerly Caesars Tahoe)   |  
Hotel amenities
Ranked #6 of 7 Hotels in Stateline
Rail Road Flat, California, United States
1 review
“horrible/dirty accomadations”
1 of 5 stars Reviewed January 12, 2013

upon arrival there was only one valet on a sunday afternoon, literally running to pick cars up and drop cars off. then the very rude and uppty hotel clerk, she did not want to be bothered with any of my ?'s or concerns about anything....WIFI is a joke it is so outdated that nothing but a laptop works and it isn't FREE to their hotel guests......walking to our room there had been someone's lunch tray for room service to pick up and it been there long enough the aujus from the french dip sandwich was gelling......we walked into our room; right there in the entry was a used dental floss string. i kicked it to the side of the entry, one i don't want to pick it up and two to see if the maids would clean .......the air/heating in the room was so poor we turned it off. the beds are horrific, my husband spent most of our two long nights there on the floor........the room service tray was in the hallway the second day, too, no one had picked up the tray......the next day when we returned to our room after the maid had been there, that dental floss had not been touched it was in the same spot as it was before......and the baby powder that was spilled on the bathroom floor from getting ready that morning was still on the bathroom floor. ALL the decor; the headboards and all the technology is so outdated and old and DIRTY!!!!!!!!
WE WILL NEVER STAY THERE AGAIN!
We upgraded our room for a view of the lake at a 30.00 a night fee and that was the only thing great about the whole hotel was the view of the lake...
the second morning we were all three so miserable, that we were up and packed and out of this horrible hotel priot to 8 am and we usually stay until the check out being 12 pm here. No way, not at this dirty uncomfortable place. there was only one chair and two queen beds no coffee pot in room and no refrigerator either.
We feel that a refund is appropriate, that is for sure........
k. Thompson

Room Tip: go to embassy suites or best western hotels.
See more room tips
  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica F, Marketing at MontBleu Resort Casino & Spa, responded to this review, January 17, 2013
Hi Kathy,

My name is Jessica and I work in the marketing department here at MontBleu. I want to thank you for taking the time to write this review. It is very important to us to know where we fell short of your expectations and failed to provide you the service you deserve so we can fix these items in the future.

In regards to your hotel stay, I’d like to apologize for the issues you encountered. We realize that our rooms are a bit outdated in terms of décor and that it is frustrating to pay for Wi-Fi. However, we do mention on our website that Wi-FI is available for a fee, and we also feature a few photos of our rooms so you can see what the décor might look like ahead of time before you book your stay.

Also, while we do our best to make sure a room is completely spotless, sometimes items can be overlooked. In the future, please call us and we will immediately address and fix the issue. We have 24 hour maid service available that could have been called to clean up the items you mentioned. Same thing in regards to the tray left in the hallway. While this is certainly not excusable, we hope that our guests will inform us of issues so we can fix them quickly.

I also want to apologize for the poor service you encountered with the hotel clerk. She should of given you 100% of her attention to make sure all of your questions and concerns were answered, and I am very sorry this did not happen. I have forwarded your review to our hotel manager so he can discuss with his team ways we can work on our service. We never want a guest to have a poor experience staying with us and encourage everyone to let us know as soon as they encounter an issue so we can address it immediately.

We sincerely appreciate your business and hope you will decide to visit MontBleu again in the future. Again, thank you for your review and feedback.

Cheers,

Jessica
MontBleu Resort Casino & Spa
marketing@montbleuresort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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652 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
San Francisco, California
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 10, 2013

Stayed here recently the weekend before Xmas where Tahoe got the first big snow storm and it was incredible. We checked-in on a late Friday evening no wait in line, the room was decent 2 full sizes bed, tv is a outdated where's the flat screen? but whatever i didn't go to Tahoe to watch tv... the shower/tub was a bit strange..imo the room would be more suitable for couples or family but friends are fine. so basically the only thing separating from the sink and shower/tub is the curtain! There is no door to bathroom except for where the toilet is and no fan. It used to be Caesar so they still have the roman theme, overall the room was nice and room service was quick especially late in the evening 2am! check out opal ultra lounge the drinks are decently strong and cheap!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seven Corners, Virginia
Top Contributor
372 reviews 372 reviews
31 hotel reviews
Reviews in 101 cities Reviews in 101 cities
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed January 7, 2013

We were planning to celebrate New Year's there and bought last minute tickets for $85 a piece hoping for something decent and presentable. Unfortunately, this place was full of ski bums and other assorted characters. Hostility and testosterone levels were high. There slot machine area was hot and there was only one line to get a admission bracelet despite the fact that there were 3 different "clubs".
Out of those 3 "clubs", there was only one you could really celebrate the New Year's, the other 2 were just mindless music. The lines to buy drinks were kinda long, so many of us didn't even bother. As soon as the New Year's came and went we left the place to continue festivities at our resort.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Top Contributor
81 reviews 81 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 6, 2013

Rooms are beginning to show their age. Still a nice place to stay, close to all the casinos and ski areas. Restaurant specials are a great deal. During holidays plan on a lot of youth in the hotel. so keep that in mind if you want the indoor pool or spa. It would help if hotel could somehow manage the rules regarding children in hot tub without parents, but with that many it is hard.

Room Tip: Rooms which face the golf course and higher floors are nice.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Leandro, CA
Top Contributor
133 reviews 133 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed January 5, 2013

We stayed for one night after Christmas. The front desk said they were booked but the casino was empty. We used to stay here all the time when it was Caesars...definitely not what it used to be. When we pulled in it seemed there was only one valet/bell clerk to deal with everything. We waited a few minutes for him to even acknowledge us....and then he said "do you need help with your bags?" well ummm..yes that is what we are waiting for. Then the front desk clerk/supervisor checked us in, gave us an ADA room which was fine but we didn't request it. The room and the hotel halls are dated with chipping paint, maintenance repairs needed on the walls, etc. The room the same way. It was fine but definitely not the way it used to be. We ate at the 24 hour restaurant in the casino. It was dirty, carpet needed vacuumed, staff uniforms were old/dingy. I know Lake Tahoe has been hurting but WOW! No one in the casino was yelling with excitement. The cafe/Starbucks in the morning was sold out of most things *bagels, etc) by 9am. It too was dirty..garbage on the counters, garbage cans over flowing, etc. The pool was still nice but way too much chlorine. Our swimsuits reeked of chlorine even after we ran them through the washing machine when we got home. The chlorine smell was so strong we rinsed out our swimsuits in the room and had to leave them in the bathroom with the door shut and still the smell creeped into the room.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 30, 2012

This is a nice hotel with great location, walking distance to the gondola and shopping mall. The receptionist was nice, professional and very helpful.

Remember, the valet parking is complimentary. So when the doorman comes to greet and try to help you, let him help because it is part of your package.

The room is kind of old and not that clean. And since it is a casino, you must smell the cigarette odors at least in the lobby.

The room we stayed has no coffee maker.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmichael, California
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 20, 2012

We stayed here for a few nights. Good location and walking distance to all the casinos at Stateline. The rooms are very dated and cheesy looking. Horrible sleep here though. People screaming in the hallways (Friday and Saturday night). Had to call the front desk both times and nothing was done about it. The room next door decided it necessary to fill their jacuzzi tub at 2:30am and we heard it through the wall for an hour, nearly waking up my husband screaming who was startled by the roaring noise. Good cheap stay, and good location if you want to be in the Stateline area. Just don't plan on sleeping.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MontBleu Resort Casino & Spa

Address: 55 Hwy 50, Stateline, NV 89449 (Formerly Caesars Tahoe)
Location: United States > Nevada > Lake Tahoe (Nevada) > Stateline
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Stateline
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — MontBleu Resort Casino & Spa 3.5*
Number of rooms: 419
Reservation Options:
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Also Known As:
Montbleu Resort Casino And Spa
Montbleu Hotel Stateline
Montbleu Lake Tahoe
MontBleu Resort Casino & Spa Lake Tahoe (Nevada)/Stateline, NV

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