My son and his friend were traveling cross country when they stopped in Reno for the night. They got up and left for their journey in the am. I called my son later that evening and he told me that he had forgotten his Stewart Grey watch and pillow at the hotel. I finally got ahold of the Manager the next am and he contacted the housekeeper. I phoned the manager again the next day and he informed me that the watch or pillow were not in the room, and had not been seen by the housekeeper. My vote for this hotel is a zero... Kathy Hardisty California

Our reservations were for the Atlantis Motor Lodge but they overbooked & sent us to the Vagabond Inn to spend the night, it was late, 10:30 PM. My husband is disabled & uses a wheelchair, we asked for a wheelchair access room. It had the international symbol on the door, but he couldn't get in the bathroom with the wheelchair! The room was the very last room in the far back corner of the property across from low rent housing apartments. Very scary neighborhood! We turned on a bedside lamp & it didn't work, so I tried the other lamp & smelled smoke so I shut it off. I tried to call the office but the phone cord had been pulled out of the wall. It was very late so we just went to bed. We heard gun shots, sirens, yelling & car horns all night.
The next morning we complained & checked out early they gave us a $5.00 coupon towards our "Next Stay". I DON"T THINK SO!

Stayed here for a couple of nights July 2004
Room had a refrigerator & microwave
We asked for a non smoking room but from the smell in the room & from all the butts outside the door on the surrounding concrete & grass it was very obvious no one took any notice of the no smoking sign
Whole place is very tired & needs a major revamp
But was clean enough
Swimming pool was closed the two days we were there for some unknown reason
Would not recommend until it has been renovated

We were disappointd when we couldn't get a room at the Atlantis or Peppermill and were directed to this nearby motel. It turned out to be very pleasant, clean, quiet, very large room with fridge, coffee in room as well as free muffin etc. in lobby. There is a nice pool with shade trees. Although we love the casinos, it was great to be able to walk out of the room and not be bombarded slots. We stayed here again on a weekend, when prices are high at the casinos. If you don't mind walking a couple of blocks, you can walk to either the Atlantis or Peppermill. PS This was far better than the Atlantis "Lodge" which I also would not stay at even if it was free.