This may well be the best run RI I have ever stayed in. I normally I have a negative view of the RI brand, but the Reno one has improved my perception of the Residence Inn sub-brand for Marriott.
I only stayed for 1 night, which is not RI's MO, but that was because I arrived with low expectations and wanted to limit exposure to what I thought was going to be ugly.
Rooms - I had a 1BR Studio, it was extremely spacious and comfortable. The room was clean, well organized, and had everything I would need for an extended trip. The room furnishings looked recently remodeled with stainless steel appliances (full kitchen) and new looking desk, flat screen TV, etc.
Amenities - the htoel ahs a full range of amenities, including hot tub, basketball court, grill, outdoor seating, pool, social area, a full lounge which doubles as a seating area for food service, ...
Location - very good for Reno, the Airport, and also if you want to hit North Lake Tahoe. Abit far, but its only about 45 minutes to North Star (South Lake is like an hour to 1.5 hrs). Shorter distance to Mt. Rose.
Facility - The facility looks nice, the carpets seem awfully dated but it looks like they renovated the hotel and remodeled wisely, upgrading the things you will interact with more. The items that are not updated look well maintained - just weird seeing old mixed with brand shiny new objects.
Service - Impeccable. The staff were well trained, understood how to greet a Platinum member, had gifts/snacks ready, and all in all, felt like they wanted to make your stay pleasant. Well trained, motivated, pleasant staff.
Pricing - slightly on the high side, but this particular RI deserves the extra $10-$20 given it now has good facilities, decent rooms, and has a good staff.
I felt quite satisfied with my stay here even though I could have stayed at another Marriott nearby for a little less. The Reno RI makes RI look good. Note - do not expect 5 star accommodations ala a Marquis - but for the smaller chain brands (Courtyards, Fairfield Inns, RIs, etc.) , this is pretty nice. If I had known it was like this I would have been tempted to use this RI as my base of operations for trips into North Lake Tahoe - cheaper and more spacious than staying in South Lake.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greetings! I trust that you had a great kick off for the New Year! Thank you for a great review! It means a lot to the team! Our goal is to ensure that guests will have the best value of our product and experience our excellence in service delivery!
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The hotel had a major renovation last year! We are so pleased that you enjoyed our upgraded suites and experienced our new product. I trust that you had the chance to enjoy our complimentary breakfast buffet and evening social reception!
It was our pleasure hosting your stay! We are so looking forward to host your future travels in the City of Reno! Cheers!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.