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“pleasant surprise” 4 of 5 stars
Review of Residence Inn Reno

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Residence Inn Reno
3.0 of 5 Hotel   |   9845 Gateway Dr, Reno, NV 89521   |  
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Free Parking
Ranked #15 of 64 Hotels in Reno
Granada Hills, California, United States
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“pleasant surprise”
4 of 5 stars Reviewed October 26, 2012

Nice hotel with good service and accommodations... my room seemed to have been updated and was quite comfortable.The hotel uses room keys to activate the air\heat that saves energy, which I appreciated. The hotel is in a quiet location but not far from the freeway and has a good selection for breakfast, I would visit again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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109 reviews from our community

Traveler rating
    42
    48
    11
    4
    4
See reviews for
34
21
9
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Roslyn, Washington
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 20, 2012

Wasn’t quite sure what to expect after reading some of the reviews on Trip Advisor. We had a very good stay. The room was clean and the bed was comfortable. Yes, the motel has not recently been constructed……but it has been nicely updated and is very well maintained. Our room was quiet, which could be from the fact that it is older construction. Parking was good and the area was well lighted. The motel staff was welcoming and very helpful. We will stay here again when we are in the Reno area.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vacaville
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 5, 2012

We stayed here during a weekend trip to see Jeff Foxworthy at the silver legacy. Upon check in we were told we had a 2 room suite which seemed odd for only two of us and I had booked a king studio. Upon entering the room we discovered it had two small queen size beds. The room was great otherwise. I called down to the desk and was told there were no king room available. Since this room was booked through marriott rewards I called them and asked to move to another marriott in the area. We then went down to the lobby to check out because we really wanted a king bed. A different person at the desk apologized and said they did have king rooms available. So after a good hour we finally ended up with the room we wanted. It was very clean and the grounds were nice however he bed ended up being pretty hard and we didn't sleep well but oh well after all the effort we made our bed..... Probably wouldn't stay here again as it was too far away from town.

Room Tip: we had a corner room and it was very quiet
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 2, 2012

Very Clean, Friendly and they make you feel like at home!!! Breakfast very good and the food is nice and they help you to found every thing around of the hotel and the General Manager is very nice and always she ask if is something more to do to make more nice your stay!!!

Room Tip: all the rooms in this hotel are the same: Very Nice!!!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
73 reviews 73 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 28, 2012

We stayed after a trip to Lake Tahoe so we would be near the airport. Single night stay that delivered all we expected. We were upgraded to a 2 bedroom suite even though there were just 2 of us. Whole lotta room to spread out.
Room very clean. Wifi worked fine. Fridge and micro in the room as usual.
We walked around the corner to the Flowing Tide Pub. Big beers, good fish and chips and we won a few dollars on the machines. Can't beat that.
Wouldn't hesitate to stay again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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reno
Top Contributor
168 reviews 168 reviews
66 hotel reviews
Reviews in 62 cities Reviews in 62 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed August 12, 2012

Stayed during Hot August Nights, so the place was packed compared to other times. There was is a nice outdoor pool for the 101 degree day. The free breakfast was available until 9am weekday, 9:30 a weekend. It could have been open later. Waffles, scrambled eggs, cereal, baggles, yogurt, sausage patties, oatmeal, juice, coffee. Free parking. Tennis court (small). Paul Mitchell bath products. You can walk to eat the the Pho/Donut place behind the hotel. There is no real traffic in Reno, so it is close to everything. South of town in residential area, safer here than down town Reno.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace M, General Manager at Residence Inn Reno, responded to this review, September 4, 2012
Hello! Thank you for a wonderful feedback!!! It was a pleasure hosting your stay! Rest assured that we will continue to push boundaries in delivering excellent service - so guests like you can tell great service stories about the hotel and our team!

We just finished our rooms and lobby renovation this year! As you know, our suites have more space than a regular hotel room and with full kitchen! It is an ideal location to choose for work or leisure! It is a perfect choice for a one night stay or long term!

We also offer complimentary Wi-Fi service in the guest rooms! Daily breakfast is free!

We are so looking forward to host your future stay!

Cheers!

-Grace
Hotel General Manager
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Huntingdon, United Kingdom
Top Contributor
354 reviews 354 reviews
103 hotel reviews
Reviews in 111 cities Reviews in 111 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed August 1, 2012 via mobile

Third Residence Inn in our two week vacation and this is the best yet. Very new and fresh as well as the usual two room suite, free breakfast, free wifi nice pool and gym. If you are travelling with teenagers then Residence Inn is ideal. Lots of peace for everyone!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grace M, General Manager at Residence Inn Reno, responded to this review, September 4, 2012
Hello! Thank you for a wonderful feedback on regards to your hotel stay! We are so looking forward to host your future travels in the beautiful City of Reno & Lake Tahoe area!

I am sorry for the "smoky" smell at check in. Rest assured that this feedback will be shared and addressed by our team. Deeply appreciate you sharing this with us. As you know, Marriott brand of hotels are committed to a smoke-free policy.

Thank you for your accolade on regards to our great service and cleanliness of the property! We are in the business to create a great lodging experience for our guests - and we will continue to do so!

We are so ecstatic that you enjoyed our "upgraded product"! We just finished our hotel renovation early this year! We are so glad that enjoyed our free breakfast!!!!

Thank you for the patronage! Best to you and your family!

Cheers!

-Grace

Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Reno

Address: 9845 Gateway Dr, Reno, NV 89521
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Reno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Reno 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Reno Hotel Reno
Reno Residence Inn

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