It was my first visit to Reno, NV. I liked the ambiance of old town feeling and enjoyed my stay there. Unfortunately, the hotel staff seemed not motivated. I did not receive any welcome feeling to any staff who I spoke to, there was no sense of hospitality and I did not hear the "Thank you!". What I saw was Housekeeping staff sitting on the chair watching TV rather than to be cleaning the room, visible to all guests walking by as they kept the door wide open. Maintenance crew decided to paint the Cashier Station at 8:00AM, when the restaurant was busy with guests and guests had to accommodate the Maintenance crew to do his job while the Restaurant staff complained to each other that he is disturbing while no effort to call the Manager. There were a few good Dealers at the Casino who tried to talk to the guests and make the guests feel welcome but majority seemed not interested. Overall, I had the impression that the Hotel/Casino staff forgot that these guests are paying their salaries.
- Official Description (provided by the hotel):
- Located in downtown Reno, Circus Circus is connected to the Eldorado and Silver Legacy by skywalks, creating Northern Nevada’s largest entertainment resort complex. Just minutes from 18 world-class ski resorts, more than 30 spectacular high-desert golf courses and walking distance to unique shopping, museums and the new Reno Aces baseball complex, Circus Circus is Reno’s leading vacation destination. Spacious rooms and suites, a Convention Center with more than 22,000 square feet of meeting space, six popular dining choices, exciting gaming action and free world-class circus shows are just a few reasons to choose Circus Circus Reno. ... more less
- Reservation Options:
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- Also Known As:
- Circus Hotel Reno
- Circus Circus Reno
- Reno Circus Circus Hotel