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“Old Hotel in Fun Little City” 3 of 5 stars
Review of Circus Circus Hotel and Casino-Reno

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Circus Circus Hotel and Casino-Reno
3.5 of 5 Hotel   |   500 N Sierra St, Reno, NV 89503   |  
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Ranked #15 of 64 Hotels in Reno
GreenLeadersBronze level
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Old Hotel in Fun Little City”
3 of 5 stars Reviewed September 9, 2013

It was my first visit to Reno, NV. I liked the ambiance of old town feeling and enjoyed my stay there. Unfortunately, the hotel staff seemed not motivated. I did not receive any welcome feeling to any staff who I spoke to, there was no sense of hospitality and I did not hear the "Thank you!". What I saw was Housekeeping staff sitting on the chair watching TV rather than to be cleaning the room, visible to all guests walking by as they kept the door wide open. Maintenance crew decided to paint the Cashier Station at 8:00AM, when the restaurant was busy with guests and guests had to accommodate the Maintenance crew to do his job while the Restaurant staff complained to each other that he is disturbing while no effort to call the Manager. There were a few good Dealers at the Casino who tried to talk to the guests and make the guests feel welcome but majority seemed not interested. Overall, I had the impression that the Hotel/Casino staff forgot that these guests are paying their salaries.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,437 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Mansfield, Ohio, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2013

One of the best values in reno, they renovated there sports book its nice I got my room for under 40$. I also enjoyed the all you can eat sushi at smoking gekos , and had fun playing blackjack. Check this place out if your going to reno the location is great it clean and safe, you will enjoy your time here they have 3$ craps and for the value its way worth it the food tastes great.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 7, 2013

My wife and I are almost what you could call "regulars" at the Circus. We have been there three times this year (2013), four or five times last year..... for at least 11 years.

I hate this expression! "Back in the day" it was a good deal. So we kept turning up. Our last visit was a bit of an eye opener. The bathroom lino was coming up at the back of the toilet and the bathroom smelled like piss.

There was no new soap one day and the bath mat was still on the floor after the room was made up.

We are going to try another downtown hotel next visit.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krystal P, Public Relations Manager at Circus Circus Hotel and Casino-Reno, responded to this review, September 11, 2013
Hello Mark,

We never want our guests to feel this way. I am looking into this matter right away. We thank you for your feedback and want to do what we can to regain your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakley, California
Top Contributor
117 reviews 117 reviews
19 hotel reviews
Reviews in 50 cities Reviews in 50 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed September 6, 2013

The hotel at Circus Circus is kind of old and tired, but we found it acceptable given the bargain price we paid for our room. Our room was somewhat overdue for refurbishing, but it was clean and neat. The reception desk is a long way from the parking garage and you need to drag your bags down a short flight of stairs or take an even longer walk to an elevator - not a problem for us but Circus Circus might not be a good choice for someone with mobility issues.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cloverdale, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

We have stayed at the Circus Circus twice now and love it. It is more affordable than most of the others which is a bonus. They have always treated us well , and always addressed any concerns we had very quickly. The rooms are comfortable and clean.We will definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Champaign, Illinois
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 4, 2013

Interesting smell to the hotel. The TV is a small, tube tv. If you're in the Sky Tower, the train to get there is literally half as fast as walking yourself. The food options close pretty early, so if you have a late ending meeting, you better eat earlier, or you're stuck dealing with everyone trying to eat in one restaurant. Glad I didn't actually pay for this. Not good.

Room Tip: Pick a different hotel.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 4, 2013

I stayed in the Sky Tower where the rooms were fairly large and furnishings/décor decent. The cleanliness of the room, especially the bathroom, could be improved upon, the main culprits being dark hairs and dust. Surprisingly quiet for a casino-hotel, and adequate for the price. Be aware, however, of the "resort fee" added on when you check in of 9 dollars per night. I was not expecting this!

Room Tip: Try for a room away from elevators!
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Circus Circus Hotel and Casino-Reno

Address: 500 N Sierra St, Reno, NV 89503
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Reno
#10 Family Hotel in Reno
#12 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Circus Circus Hotel and Casino-Reno 3.5*
Number of rooms: 1572
Official Description (provided by the hotel):
Located in downtown Reno, Circus Circus is connected to the Eldorado and Silver Legacy by skywalks, creating Northern Nevada’s largest entertainment resort complex. Just minutes from 18 world-class ski resorts, more than 30 spectacular high-desert golf courses and walking distance to unique shopping, museums and the new Reno Aces baseball complex, Circus Circus is Reno’s leading vacation destination. Spacious rooms and suites, a Convention Center with more than 22,000 square feet of meeting space, six popular dining choices, exciting gaming action and free world-class circus shows are just a few reasons to choose Circus Circus Reno. ... more   less 
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Also Known As:
Circus Hotel Reno
Circus Circus Reno
Reno Circus Circus Hotel

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