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“Tried It Again...” 3 of 5 stars
Review of Circus Circus Hotel and Casino-Reno

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Circus Circus Hotel and Casino-Reno
3.5 of 5 Hotel   |   500 N Sierra St, Reno, NV 89503   |  
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Ranked #13 of 64 Hotels in Reno
GreenLeadersBronze level
Elk Grove, California
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Tried It Again...”
3 of 5 stars Reviewed February 20, 2012

We had previously stayed at Circus Circus in September with my in-laws for one night and didn't care too much for the hotel. My husband and I decided to stay here over President's weekend due to the good rates we received for a wedding we attended. We booked a standard king, nonsmoking room in the Sky Tower.
Check in at 11:30 on Saturday took over 30 minutes due to the long line and the fact that only four people were working at the registration desk. The line wrapped around and at one point went into the casino. We were originally given a room on the 11th floor, but ended up with a room on the 23rd floor after I requested a higher floor. Our room was at the end of the hall and provided a view of the Silver Legacy and the mountains to the southwest.
Previously we stayed in a two-queen room, and we did not care much for the beds as they were lumpy and springy. Surprisingly, the bed in our king room was quite comfortable. A little soft for our taste, but at least there were no springs sticking in our sides.
Being at the end of the hall, we thought the room would be fairly quiet. However, the opposite was true. We could hear the people next to us, above us, and down the hall. The doors were not soundproof as we could even hear people in other rooms with their doors closed!
Water pressure and temperature in the shower was good. A towel bar near the sink would have been nice to hang the hand towel on.
Another issue we encountered that we did not before was due to the crowds. At peak times of the day there were long lines for the elevators to go down in the morning or up in the afternoons/evenings. Many people would shove their way onto the elevators, forcing those on an already full elevator to squeeze together.
We did have to call maintenance to fix the hairdryer (which ended up being an outlet issue) as well as the remote for the TV. It took about 50 minutes to get service at night, but that was understandable due to there being multiple calls ahead of us. We planned to use the TV to check out in the morning, but it would freeze up on the menu screen. Thank goodness there wasn't a line to check out at the registration desk.
Overall, our stay was OK. My husband and I decided that we probably would not stay at Circus Circus again due to the noise factor and clientele of the hotel. We prefer the quieter El Dorado Hotel.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,331 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
California
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 20, 2012

Stayed at this hotel over the president day weekend. Room was clean and comfortable for the 1 night we stayed. Kids had a blast playing in the midway, we ate at the american cafe and food was a bit overcooked but wait staff was kind and even gave us some extra 2 for 1 coupons for the kids in the miday.
Hotel was close to other attractions and on short notice was a great stay for our family.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Sacramento, California
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 20, 2012

Great hotel if you are going to Reno with kids. They have may great activities for the kids . They love the Midway activities.

Room Tip: Get a room on a Higher Floor.
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  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prunedale, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2012

The best of three world, connected to 3 casinos, the children play while you play. the wrap you luggage in plastic, and will store it while yo continue to play after check out! over all good exspirance! people are very nice there and at the 2 othe hotels connected that i know of!

Room Tip: the silver legacy next to the place has a lot of tables!!
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 13, 2012

unless you like a hotel to continue to put through charges more than a month after your
stay because of "accounting errors on the part of Circus Circus". My husband and I stayed at the Circus Circus Reno to see a concert At the Events Center. It all started off when they charged our credit card before we ever went. Not a hold like every other hotel on the planet, they completed the charge before we ever left home(so if someone steals your credit card they will have no issue making a reservation with them because they complete the transaction long before you physically check in.) Strike One. The tickets that were part of an overpriced package were the worst seats in the arena and it was like a scavenger hunt to even pick them up, Strike Two. Finally and the worst is that their accounting department apparently does not communicate with itself or any other department and never mind about the customer. We checked out went home received our itemized statement a few days later that showed the breakdown of charges.(this is how we found out that $239 that they charged before we checked in was $163 more then the room. We paid $81.50 per ticket for the WORST SEATS in the arena) But hindsight is 20/20. Well the hotel credited our card $127 a few days later again weird but whatever. Fast forward to 30 days later, the hotel put through a charge of $139.00 with no notification to us. If we hadn't called them we would not have any explanation whatsoever. Basically it is their policy to keep your credit card on file and to make charges and or credits at will forever.(you read that right, they keep your card on file and feel free to make charges without your consent a month after you checked out) Think about the implications of that.
Room was nothing special, Tv was older than dirt, no wifi even after you requested it, Found the number of children present in all areas of the hotel/casino etc to be disturbing. (small kids in strollers on the casino floor after 2am) Midway reminded me of every cheap traveling carnival I have avoided my entire life. Food choices were minimal and mediocre.
All of which I could and would have overlooked if they were not playing random charge with my credit card.

Room Tip: Ask for non-smoking, and specify if you don't want to be next door to all the whiny kids on the...
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  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Bernardino, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 6, 2012

Easy,quick check-in, nice room. Lots of good restaurants on site. Gecko restaurant had good food, good drinks, and our waitress was fun. Experience over-all was very good. People in Reno were very nice.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Contributor
16 reviews 16 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 28, 2012

Our last stay was a second chanced for Circus Circus. Our first stay was without children and it was horrible. This stay was with children and it was just as disappointing. The staff is rude, except for housekeeping. "Midway" that they so greatly advertise, well it's only open til 10pm and it doesn't open til 1pm. So not much for the kids to do. The rooms are overpriced "Motel 8" style rooms with outdated television with very limited channels. The most entertainment you'll get here is watching channel 20 (if i remember correctly) it's video of the doggie hotel.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Circus Circus Hotel and Casino-Reno

Address: 500 N Sierra St, Reno, NV 89503
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Reno
#6 Casino Hotel in Reno
#7 Family Hotel in Reno
#12 Romantic Hotel in Reno
#13 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Circus Circus Hotel and Casino-Reno 3.5*
Number of rooms: 1572
Official Description (provided by the hotel):
Located in downtown Reno, Circus Circus is connected to the Eldorado and Silver Legacy by skywalks, creating Northern Nevada’s largest entertainment resort complex. Just minutes from 18 world-class ski resorts, more than 30 spectacular high-desert golf courses and walking distance to unique shopping, museums and the new Reno Aces baseball complex, Circus Circus is Reno’s leading vacation destination. Spacious rooms and suites, a Convention Center with more than 22,000 square feet of meeting space, six popular dining choices, exciting gaming action and free world-class circus shows are just a few reasons to choose Circus Circus Reno. ... more   less 
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Also Known As:
Circus Hotel Reno
Circus Circus Reno
Reno Circus Circus Hotel

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