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“Our Visit was Wonderful” 4 of 5 stars
Review of Grand Sierra Resort and Casino

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Grand Sierra Resort and Casino
4.0 of 5 Hotel   |   2500 East Second Street, Reno, NV 89595   |  
Hotel amenities
Ranked #10 of 65 Hotels in Reno
Certificate of Excellence
GreenLeadersSilver level
Elk Grove, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Our Visit was Wonderful”
4 of 5 stars Reviewed March 14, 2014

My husband and I just spent two night at GSR. We enjoyed our stay very much and will definitely return. Our room was perfect and their employees were very friendly and attentive. The buffet was adequate. It did not smell of smoke which I really appreciated.

Room Tip: We upgraded our room to the 23rd floor and it was amazing.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, March 15, 2014
Hello Maddysgramma1234! We appreciate you taking the time to share your experience on TripAdvisor! We are thrilled to hear you enjoyed your room. Our wildly popular, recently renovated Summit tower rooms offer luxurious style and comfort. We are dedicated to providing exceptional service and are thrilled to have exceeded your expectations.
We look forward to having you back as a Guest in the future!
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2,193 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (817)
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santa clarita
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 14, 2014

I was there for three days. The room was excellent ,but what stood out most were the employees . They were all very pleasant and helpful. I noticed the security staff kept up on everything and made me feel very safe at the hotel. The hotel had many gaming options and dining options,along with a theatre and a bowling alley.. Good value for your money and the view of the surrounding snow capped mountains is nice if your on that side of the hotel.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, March 15, 2014
Hi krcSantaClarita! Thank you for posting your review on TripAdvisor. We are delighted to hear you experienced outstanding service from our employees. We strive to provide exceptional service to our Guests and we will certainly recognize our Security team for exceeding your expectations. Grand Sierra has so much to offer under one roof, we are pleased you were able to enjoy many of these amenities during your stay.
We look forward to serving you again in the future!
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Grants Pass, Oregon
Contributor
16 reviews 16 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 12, 2014

My husband and I love Grand Sierra Resort! Very clean hotel, great ventilation (you barely smell the nasty cigarette smoke!), great shopping, amazing restaurants, and the bowling alley is so much fun. Almost every month they send both my husband and I two free nights and we barely spend any money in the casino part, we can never refuse the offer. Also, their customer service is great, they almost always upgrade our room for free "just because" it's great.

Room Tip: Ask for a room facing the airport...amazing views!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, March 13, 2014
Hi ANJ T,

Thank you for the great review, we are glad to be your favorite place to go in Reno! We strive to provide excellent customer service, and I am glad to hear that we exceeded your expectations. We have more to come with the remodeling of the Spa level and shops, along with the bowling alley. We hope to welcome you back in the near future to experience all of the improvements!
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Rocklin, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stayed at the Summit Grand II Suite. Views were breathaking. Had fun having dinner at Charlie Palmers then a show thereafter. They also provided a complimentary breakfast buffet. I gave it a 4 because the service at the front desk on check was very disappointing, it was obvious she hated her job.
Going back there again soon..

Room Tip: Charlie Palmer is a very nice restaurant. Great ambiance and good food. Nice service too.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, March 13, 2014
Good Evening M R,
Thank you so much for the “nice” review of the Grand Sierra Resort. We are thrilled that you enjoyed the Summit Suite with a breathtaking view! We pride ourselves on excellent customer service, and I sincerely apologize the check-out experience did not meet those expectations. I sent over a personal message, in hopes to find your reservation, so that can be addressed accordingly with our associate. We look forward to hearing from you soon, and once again, thank you for the review! We hope to welcome you back in the near future.
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Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

During a recent conference stay at the Grand Sierra, I spent some time with the slot machines.... (NOT during conference session time!). The floor assistants were outstanding. Of particular help was Anthony. When a machine had trouble reading my player card, he appeared very quickly after my service button request. He was able to fix the machine to accept my card and was very nice in the process. Later on the floor, he checked on me as did several other floor supervisors.

This conference has been held every other year at the Grand Sierra for quite a while. (I think this is my 4th or 5th time here!) I was very surprised and happy to receive a players card bonus right before the conference that included food comps, room comps and play comps. It came at the right moment, as I was trying to decide whether to attend or not. As always, from check in to restaurants to cashiers, the staff is warm, helpful and accommodating. I will definitely be back for the next conference!

Room Tip: They try to accommodate all requests. Be sure to get a players card!
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, March 12, 2014
Hi Julie P! Thank you for posting your “winning” review on TripAdvisor! We are pleased to hear you had an exciting and memorable experience at Grand Sierra. Anthony is an outstanding team member and we will be sure to recognize him, as well as the entire Slot team, for providing you with excellent service. We pride ourselves on delivering an over-the-top experience on the Casino floor.
We are thrilled to have earned your conference business and enjoy seeing the familiar faces with each return visit. Glad to hear you were rewarded using your GSRewards card and we genuinely appreciate your loyalty!
We are delighted you enjoyed your stay with us and look forward to your return visit!
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Napa, California
1 review
4 of 5 stars Reviewed March 11, 2014

It was a last minute trip for my husband and I. We literally decided to go up to Reno for the weekend on Friday around 4pm. Needless to say the 4 hour trip to follow was full of traffic. But once we arrived at the GSR we were very happy with their accommodations. Our room was spotless, LOVED that they had a decent sized mini fridge and a killer view (would have liked to see more snow). All the staff at GSR were very kind and informative. We would for sure stay again and refer friends as well.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, March 12, 2014
Hello Mork88. Thank you for taking the time to share your experience on TripAdvisor. We are thrilled you were able to enjoy your last minute stay with us, especially after that grueling drive. We are happy to hear you enjoyed the spectacular views from your room as well as the accommodations. We pride ourselves on offering exceptional service and look forward to serving you again soon!
We are delighted to have earned your personal referral!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

I went for a convention and with the complimentary valet, easy check-in, and upgraded room, I will definitely return for business or pleasure.

Special thanks to Supervisor Tanna, who helped resolve a booking issue, entirely my fault. She was professional and provided excellent customer support!

The room was clean and serviced as expected.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, March 11, 2014
Hi JessWilson417! Thank you for taking the time to post your “fantastic” review on TripAdvisor. We are thrilled you enjoyed all aspects of your stay, including valet and check-in.
Tanna is an exceptional team member and we will be sure to recognize her for ensuring your stay was memorable. We look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Reno
#3 Romantic Hotel in Reno
#3 Casino Hotel in Reno
#4 Spa Hotel in Reno
#7 Family Hotel in Reno
#9 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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