they are fairly upfront, when you use the key code for the comp, they tell you that they will charge your card $25 at the time of booking.(forfeit, if you dont stay). when I arived, they tried to up this to $50, but relented, and gave me the room as booked.the desk clerk was very accomodating.i had to speak to a lady named 'kristen' to get my room account opened to buy things at the gift shop, buffett, etc, but it worked out, and they put the unused balance onmy card quickly after chekcout. theysent me a nother comp, Imay very well use it before it expires. the buffet, even tho it isnt exactly kosher, let me buy a to go order for breakfast, and yourt slot club card works at the race book. how cool is that?.i dint paly any tanble games, but I got a kcik out of the mechanical craps machine.i thought it was neato.good beer seclection, and your room includes healt club, and they have a bowling alley-this hotel is the old reno hilton, and it is nearest full service casino to the megabus stop insparks, unless you count john ascuagas nugget.-im not sure what the retail price of the rooms are, but they struck me as worth about $60 or so.

This property is fantastic! The casino floor has a huge variety of slots, tons of them very new, a generous amount of table games and a huge sports betting area! The dealers are personable, the gambling floor impeccably kept and lobby well run. Overall this property is fantastically appointed.
I stayed on the 20th floor, the room was modern, spacious and beautifully decorated with quality equipment, bedding and furniture.
I would highly recommend the Grand Sierra and would easily compare it to any of the premier properties in Vegas.

Experienced excellent customer service overall especially from the cocktail service. The rooms were very well decorated and clean. The housekeeping staff was very attentive and helpful. The resort has so many amenities, for all ages.

Hotel room was nice but the layout of the casino was excellent and I had a great cocktail waitress (Taylor) toward the end of the night that actually stopped and asked if we needed a drink instead of the standard walk by saying drinks till someone stops them....Enjoyed my time at Grand Sierra very much