We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average Experience...Again” 3 of 5 stars
Review of Grand Sierra Resort and Casino

Save Saved
You added Grand Sierra Resort and Casino to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Grand Sierra Resort and Casino
4.0 of 5 Hotel   |   2500 East Second Street, Reno, NV 89595   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #10 of 65 hotels in Reno
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
“Average Experience...Again”
3 of 5 stars Reviewed December 12, 2012

We were offered a coupon for two free nights, and since we needed to be in Reno, we took advantage of the offer. The section they put us in was the older, rundown section, but clean. Having a free room for two nights limits the complaining, but i wouldn't want to pay for same when other options in Reno are available.

We decided to do the two for one buffet, and were disappointed with the overall quality. The previous night we ate at the Cantina and had a great experience with the food and the service.

Stay away from the bar near the coffee shop. The drinks are small and not poured from the bottle, giving them a strange taste. The Cantina is the place for drinks.

If we were to choose to eat there again, we would eat at the Cantina or Johnny Rocket's and avoild the buffet.

Room Tip: Choose the newer remodeled section. All rooms in the hotel are quiet.
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,512 people have reviewed this hotel

Traveler rating
    569
    507
    253
    95
    88
See reviews for
390
368
86
269
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (585)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rancho Cordova
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 11, 2012

We stayed in one of the newer tower rooms, which were very nice and huge! The art deco decor was pleasant and the amenities in the room (microwave, refrigerator, large couch, oversized chair, flat screen TV) were wonderful. The air conditioning barely worked in our room and two other couples had the same issue. We also had some serious issues with the bathroom as did two other couples staying on the same floor. The bad design of the faucet/sink combo ensures that the water will splash out on you and the floor if the water is turned on more than a trickle. Horrible design. The worst issue was that my blow dryer/brush turned off every 5-10 seconds when I used it as it constantly overheated. My friend had the same issue with her curling iron turning off constantly and they were two rooms down from us. My advice - bring an adapter to use in the bathroom. There are too many amps/volts (?) coming out of the plugs.

The casino is large without being confusing, the bars are attractive and the sports book is huge. The machines were pretty tight, though, so only 1 of 12 of us actually won anything.

We ate at the Cantina one night, which was average, but there are several restaurants on the property so there are choices readily available.

The hotel is not close to any of the other casinos/hotels downtown, so you're not close enough to walk anywhere, but we got a great rate and enjoyed the hotel. Outside, there was a small racetrack and bungy cord ride (?) that must be available in the summer that looked like fun!

Room Tip: Stay in one of the newer tower rooms, and the even numbered rooms will give a view of the mountains.
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovelock, NV, USA
1 review
5 of 5 stars Reviewed December 10, 2012

I stayed at the Grand Sierra Resort in December 2012 and I was thoroughly impressed. I received the highest level of customer service of any trip I've ever been on, including a trip through Europe where I stayed in 4 and 5 star hotels. I locked myself out of my room and was immediately assisted with minimal delay on getting back into my room. The room itself was nice also. It was EXTREMELY spacious and there were even a few chairs and a couch surrounding a coffee table. I booked my travel through their Black Friday special and received two nights for less than $100 and even received two coupons for 2-for-1 at the Elements Buffet. The best part was it was seafood buffet. You can't eat at any upscale buffet in the world for $24 for two people, especially on seafood buffet night! Everything about this trip was perfect and I will ABSOLUTELY be staying with this resort again.

And props to the marketing/public relations team. I found out about the deal through the Twitter website operated by the team and that's why I decided to stay there in the first place. Kudos on a job well done to the staff at GSR!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 10, 2012 via mobile

Extremeley rude front desk and manager regular rooms need to be updated slot are verry tight gamble else were I sugest Atlantis or Peppermill or Western Village hotel staff not friendley
Spend a little extra to get beter overall service for your money

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2012

We stayed at the resort in December of 2012. We were very impressed with most everything and will definitely be back! We made our reservations through their website on "Black Friday" and recieved AMAZING deals on the rooms!! We stayed in the "Grand Summit Suite" on the 19th floor and were very impressed with the decor, cleanliness, and comfort of the room. The entire bathroom is marble. The shower is wonderful, lots of water pressure (which is important!!) TV in the bathroom, large flat screen in the room. Plenty of space in the double queen room with nice view of the pool and mountains. The pool was closed due to weather being cold, but we wouldn't of wanted to swim anyways. Great deal on breakfast (2 for 1 buffet at Cafe Sierra). Not the best breakfast ever but 10.99 for 2 people, all you can eat. Make your own omelette station and lots of other things to choose from, young children eat for free. We also used a 2 for 1 buffett at Elements Buffet for dinner! Great deal and lots to choose from! Starbucks, 50 lane bowling alley, arcade, shops...all sorts of things to do right at the hotel! Valet parking, bellman to bring everything right to your room, very convenient with the kids! Close to things to do, events center, other casinos. Right off of 395. Would definitely be back! We were very impressed!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno
1 review
3 of 5 stars Reviewed December 9, 2012

I really did not have time to check out the resort. Hope to get back one day and check it out. Sad that the arcade was closed when I was there. The room was fine. Towels are a bit rough. I imagine the place was nice in its hey day. It does seem a bit old and dated. But it is still a fine place to stay. One thing I did not like was the resort fee. I do not even know what it is for. IWhen I booked and payed months in advance it was a seventy dollar charge but by the time all the other fees were tacked on it was close to a hundred dollars. Just be up front with the final cost.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonora, California, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 9, 2012

We stayed at the grand sierra for several reasons. This is the best hotel in Reno if you have a large family. The grand sierra has the biggest family fun area, with over 10,000 sq ft of activities for all ages. Also their cinema for kids and adults what a great value. We have kids from ages 7 to 17 and they always had something to do. Grand Summit II is where we stayed, clean and spacious rooms. Looking for a great value and unlimited activities this is the place to stay. Johnny Rockets great food and service. We will come back and stay again. This will be our family vacation spot.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grand Sierra Resort and Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#8 Romantic Hotel in Reno
#8 Business Hotel in Reno
#11 Family Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Travelocity, Tingo, BookIt.com, Hotels.com, HotelsClick, getaroom.com, Priceline, BookingOdigeoWL, Reservation Counter, Otel and Venere so you can book your Grand Sierra Resort and Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

Owners: What's your side of the story?

If you own or manage Grand Sierra Resort and Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.