We spent three days at the Grand Sierra during the Thanksgiving holiday. We got a very good price on the room, which was very clean and well furnished. The bathroom was marble throughout, and although there was no bathtub the shower was very nice. The king-sized bed was comfortable, with a Sealy PosturePedic mattress. Every hotel employee we dealt with was friendly and helpful. Customer service is obviously an emplhasis here.
Now the caveat. This was more an irritation than anything else, and it would not stop me from staying here. Still, it bears mentioning for informational purposes. Despite having a pre-paid reservation, I was charged an $11.30 daily "resort fee", and because I paid with a debit card the hotel held back $50 per day for "incidentals" (none of which I used). That means that they tied up $150 in my bank account until I checked out.
- Official Description (provided by the hotel):
- Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more less
- Reservation Options:
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- Also Known As:
- Grand Sierra Hotel Reno
- Summit At Grand Sierra Hotel
- Summit Reno
- Reno Summit