So a friend recommended we stay at GSR so we thought we'd give it a try. In Reno I usually go with Peppermill Tuscan towers and am always pleased but am willing to try new things. WHen we first arrived at the GSR I was impressed, the lobby was very new looking and I got my hopes up! We went to check in a little early and were told that one of our rooms was ready, but the other was not. SO we went to have a late lunch while we waited on the other room. Still not ready after lunch and so we headed up to put our luggage in the room that was ready. We did not upgrade to the Summit rooms which was probably a bad choice. So we get in the elevator to go to our room and as the doors open my 2 year old takes two steps back and says "Ohhhh mama, spooky"...and lets just say she hit the nail on the head. The hallway was so dark and the color scheme was so odd that it looked exactly like something out of The Shining. SO we go to find our room whihc is literally the one at the very end of the hallway and I am not exaggerating when I say my daughter refused to walk down the hallway she was so scared so we had to carry her to and from the elevator every time...good times for all. Inside the room was SUCH a disappointment. VERY basic and tired looking room. Towel racks had clearly been moved without bothering to patch up where they had previously been...etc. It was depressing. So we decided to go down to the arcade/kids area which is in the bottom of the hotel. Again, tired, worn out and just sad looking. The young girls who worked in the arcade area were rude and clearly not fond of kids. After spending about $50 on pretty basic play structure we went to check into our other room and was told it was ready, and were given keys. Upon opening the door it was apparent that it was NOT ready. Bed unmade, towels on the floor of the bathroom...seriously? Very annoying. We called down and they send they'd send housekeeping immediately (which they were clearly annoyed about).
NOW this is not to say everything was bad. Again, the common areas were very nice. We ate at the mexican restaurant which was fast service and decent food. We also liked the bowling alley, had a great time with the kids there. Which brings up a point, usually when we have the kids with us we stay at Circus Circus which is very inexpensive, the midway is great and the rooms are very clean, well kept and although not fancy at all, we are always satisfied with our stay. SO to sum up, if you're going alone to Reno with friends or significant other, stay at Peppermill Tuscan tower, if you're going with kids, I'd say stay at Circus Circus and come to GSR for bowling.