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“Always Great” 5 of 5 stars
Review of Comfort Inn & Suites Airport

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Comfort Inn & Suites Airport
2.0 of 5 Hotel   |   1250 East Plumb Lane, Reno, NV 89502   |  
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Ranked #7 of 65 hotels in Reno
Seattle, Washington
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Always Great”
5 of 5 stars Reviewed February 20, 2014

Traveling to Reno for business about 10 times per year, I need a clean, quiet, business-friendly place to stay. The Comfort Inn by the Reno airport run by the Baines family has never disappointed me. The rooms are spacious and spotless, the continental breakfast wonderful. I also use one of their conference rooms for one of my annual meetings once per year.

Room Tip: All rooms are equally clean, quiet, and comfortable.
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, February 22, 2014
Dear BudMan100,

Thank you for taking the time to complete a tripadvisor review. We appreciate the compliments, and your feedback will help us with our continuing efforts to provide excellent service.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
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English first
Las Vegas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 20, 2014

Value is great. Location is great. Breakfast was good. Rooms were your standard hotel rooms. Flat screen TV could have been bigger/clearer.

My only complaint is there's no central air. It's all window units. When I arrived, the room was over 80 degrees and I had to run the loud HVAC unit for an hour to get it to a reasonable temperature.

This is a typical issue with hotels in Reno in the winter. You'll find it anywhere that's not a casino-hotel.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, January 24, 2014
Dear VegasSportsGuy,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Sarvpreet S Bains
General Manager
Comfort Inn & Suites Reno Airport
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Klamath Falls, Oregon
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2013

I stayed here for three nights and the staff at this facility will go above and beyond to see that your stay is the best ever!! If they can do something to fit your specific needs they will do it. The counter staff all the way to the General Manager will do whatever they can to make your stay pleasant. When you see a maid that will get on her hands and knees to scrub the bathroom floor you feel all the more confident that this facility is the cleanest. They also have the largest selection of breakfast.

For anyone looking to book a hotel in Reno for Business or Pleasure "This place is a platinum and gold award winner by Choice Hotel International"

Earning a Platinum Award-winning hotels have a proven track record of exceptional guest service and facilities, representing the top 3% of hotels within each Choice brand. Choice Platinum hotels must score high in the following categories:

•Guest satisfaction •Product quality •Room condition •Room cleanliness •Staff service

Earning a Gold Award means ranking in the top 10% of our hotels within each Choice brand. These properties achieve high marks for providing exceptional guest services and facilities. Awards are based on a ranking system measuring:

•Guest satisfaction •Product quality •Room condition •Room cleanliness •Staff service

Being in the Hospitality field for over 22 years, I was very Impressed.
Keep up the Excellent Work Mr. Bains, WE WILL BE BACK!

Raj Patel, MBA, CHA, CHO

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 20, 2013
Dear Raj P,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Your kind words will go a long way with our staff. We hope to see you again soon!

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hartford, New York
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 15, 2013

We are travelling across country and staying at mainly Choice Hotels. This Comfort Inn is by far one of the better and so far has been the best Choice Hotel on this trip. Everything about the hotel was comfortable - service, room, breakfast area and Richard the evening clerk made the stay exceptionally enjoyable.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 20, 2013
Dear Norjean,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, Utah
Top Contributor
287 reviews 287 reviews
181 hotel reviews
Reviews in 102 cities Reviews in 102 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed November 12, 2013

This Comfort Inn is one of the better in the system. It has been and platinum and gold award winner from Choice and the facilities and service are evidence. My room was large and comfy. Everything about the room was well thought out and worked well. I visit Reno often for business and this has been my preferred place to stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 20, 2013
Dear pklerose,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska, USA
Top Contributor
112 reviews 112 reviews
53 hotel reviews
Reviews in 57 cities Reviews in 57 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed November 11, 2013 credit card Amex Card Member Review

Stayed here for two nights while in Reno for business in October.

First off, the location can't be beat. 5 minutes from the airport, lots of restaurants and other services nearby, minutes from the large casinos (if that matters).

Second, the staff was very friendly and accommodating. The breakfast area is fairly small but there was a staff person standing by to clear/bus tables and replenish items on the breakfast bar.

The hotel's rooms are fairly large and clean. The hotel obviously gets a lot of use because its furnishings and rooms all look in need of updating and/or a "face lift."

My only two complaints were with the hotel's policy on air conditioning and the workspace in the rooms.

What do I mean by the air con policy? When I checked in on a Sunday night in early October, it was unseasonably warm outside but, to save money, management elected not to run the A/C over the weekend in rooms which were unoccupied (which included the room I was given). When I got to my room, the temperature inside was 85! The very helpful desk clerk told me she could give me another room but I would be facing the same issue. Luckily, the A/C in the room worked well and within 2 hours, the room was at least a "comfortable" 75. Problem was, this was at 10:45 pm and after a long day of traveling, all I wanted to do was to go to sleep.

Second problem is the desk chair is not tall enough or adjustable to make working at the desk comfortable. I realize I am not a tall person, but this is a pet-peeve of mine: desks with chairs unsuitable for working. I solved the problem as always with pillows taken from the bed, but that is not a suitable solution for extended work on my laptop.

However, given the price I paid for my stay and the location of the hotel, it was a perfectly comfortable (once the A/C got turned on) and average stay.

Stayed October 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 20, 2013
Dear GoldenBear_Husker,

Thank you for taking the time to complete a tripadvisor review.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the air conditioning and furniture on your recent visit. I have shared your feedback with the housekeepers to ensure that heating/cooling units are left on for future guests. In addtion, we are currently in the process of renovating the hotel so expect big changes in the next couple months.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Reno.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hartford, New York
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 10, 2013

Surprised to see such a nice size room with a king bed on arrival. Our desk clerk was very friendly and gave us directions to the downtown area. Our full hot breakfast was appealing and opened at 6 AM for early travelers. Easy access to Route 395 made it convenient for our next stop on our trip.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 20, 2013
Dear jgemza,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.Your feedback is very important to us.

On behalf of the entire staff we are glad that you enjoyed your latest stay, and we hope to see you again soon!

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Airport

Address: 1250 East Plumb Lane, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Reno
#14 Romantic Hotel in Reno
#16 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites Airport 2*
Reservation Options:
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Also Known As:
Comfort Inn And Suites Airport
Comfort Inn & Suites Airport Hotel Reno
Comfort Inn Airport
Comfort Inn Reno
Reno Comfort Inn

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