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“Brand New” 5 of 5 stars
Review of Comfort Inn & Suites Airport

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Comfort Inn & Suites Airport
2.0 of 5 Hotel   |   1250 East Plumb Lane, Reno, NV 89502   |  
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Ranked #8 of 65 hotels in Reno
Sparks, Nevada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Brand New”
5 of 5 stars Reviewed November 8, 2013

I have stayed here multiple times before but this time around it was a much different when i walked into the room. That difference is the reason to why i am writing this review.

The hotel has updated everything in their rooms, from their TV's (old school tv's to new flat screens) to their entire bed setup. It is the first time i have seen such a classy look for a Comfort Inn and it really works.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 20, 2013
Dear BeStrongBelieve,

We would like to thank you for taking the time to complete a tripadvisor review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Montesano, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2013

We stayed at the Reno Comfort Inn & Suites Airport for three nights recently. We arrived an hour before check in time and our room was ready for us. Anthony welcomed us and made sure our room was exactly what we had hoped it would be. The heating-cooling thermostat was not functioning properly and he came up in less than 5 minutes after we mentioned this to him ... checked it over ... and moved us to another room right away after checking out the unit in that room. The beds were very comfortable, the motel computer was easy to use and the breakfast area was clean with good food. All the staff were courteous, friendly and made certain that our stay was pleasant. We have stayed at a variety of the Choice Hotels over the past 23 years and the Reno location was one of the best for comfort and service.

Room Tip: Top floor ... away from the ice machine and elevator is our first choice!
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 7, 2013
Dear pnajerry,

Thank you for taking the time to fill out a tripadvisor review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay and appreciated the small things that sometimes go unnoticed.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, CA
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 20, 2013

We spent two nights here on a road trip, a week apart. Both times were were happy. The front desk staff is excellent and management obviously cares about this place. We had a room on the top (3rd floor) which was easy with the elevator and the luggage cart. My only quibbles: our reading light was burned out on our first stay and the front desk had no spare bulbs. On our second stay the coffee pot reservoir was crusted with unknown substances and unusable. We also heard a lot of noise from our neighbor through an adjoining door. I wish that when the hotel is obviously not full that management would not put us in a room with those adjoining doors-- spread the people out, please!
The good: easy walk to Denny's, Costco, and other stores. Excellent breakfast! There was a very helpful woman in the breakfast area who cleared (real) plates and replenished the food. Good linens and pillows. Clean premises-- smoke free, no casino. Near the airport but no airplane noise.
We are happy to find this place for future stays.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 7, 2013
Dear Katinca,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at Comfort Inn & Suites Airport Convention Center.

We are happy to hear that you enjoyed your stay. With that being said, allow me to apologize on behalf of our hotel for the noise and lack of cleanliness of the coffee pot on your recent visit. I have shared your feedback with the housekeepers and front desk staff to ensure we handle these types of situations differently in the future. We rarely ever put guests in adjoining rooms unless they request it or if all our other rooms are occupied.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope to see you the next time you visit Reno.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 17, 2013

Excellent room and decor. Good mattress, linens, room size, and drawers. Closet was small, Bathroom was large. HDTV. Quiet.

First time we stayed outside a casino in our many visits to Reno and really liked this hotel.

Room Tip: Near airport
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, November 6, 2013
Dear Travelingwideandfar,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.

We very much appreciate your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope to see you the next time you are in Reno.

Sincerely,
Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2013

This is one of the nicest stays we have had on this trip. The front desk staff was very friendly and helpful. The desk clerk was more than helpful in suggesting a place for dinner. He printed off directions for us and checked back with us when we returned to see if the Chinese restaurant was good. The room was very clean and quiet. The two staff who were manning the breakfast area did a superb job with keeping everything well stocked and clean. We were surprised to get real plates and silverware. ♥ The little cheese omelets and the sausages were very good, hot and fresh both mornings we were there. My only concern was the size of the bedding. The blanket was too short for the bed. We made it work by un-tucking it at the bottom. We will stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, October 16, 2013
Dear Susan E,

Thank you for taking the time to fill a tripadvisor review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.

With that being said I would like to apologize for the bedding. We are currently in the process of upgrading all our bedding and should have it all updated within the month.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix Arizona
2 reviews
5 of 5 stars Reviewed October 12, 2013

Upon arrival the front desk staff was so friendly and welcoming. We arrived in our room and we received a phone call asking if our room was to our liking. We have stayed many times at Comfort Inn/Suites this was the first time anyone has called to check if all is alright. The room was clean and well stocked with shampoo's and soaps. The hotels shuttle service was another surprise. The drivers were professional and prompt. Breakfast area was clean and staff kept the food fresh. Overall I highly recommend this property.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, October 16, 2013
Dear cruztheworld,

Thank you for taking the time to fill out a tripadvisor review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Levittown, Pennsylvania, United States
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2013

We arrived in Reno and could only find a room close to airport because of Street Vibrations motorcycle festival. I wasn't sure if it was going to be the best place to stay. It was! Check in and out was fast, no issues. The rooms were clean, and a nice size. The front desk, and I am sorry I didn't get names, they were so nice, so friendly, helpful, and accommodating. We had booked for one night, and then were heading to a casino in town. The bed was comfy, hotel was quiet, nice breakfast and breakfast area. At this time we didn't need shuttle service. They did offer it if we needed to go anywhere within 2 miles, but we had our car during the first visit. We have been on the road for a few Weeks, so I did need to use the laundry room. That was very clean, right on the first floor near the front desk, and you needed your room key to get in there. So I felt safe while using it. When we couldn't get a flight out of Reno when we wanted, we had to stay an additional day, so we re-booked at this same hotel for our last night in Reno. (That should tell you we were happy here). When the hotel we were staying at said they couldn't take us to the comfort inn, (which their shuttle passed on way to the-airport) we called the Comfort Inn and they were more than happy to come pick us up at the casino and bring us back to their hotel. Very nice group of people. I would recommend this hotel to anyone who asked.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, October 8, 2013
Dear GailL256,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you visit.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Airport

Also Known As:
Comfort Inn & Suites Airport Hotel
Comfort Inn & Suites Airport Hotel Reno
Comfort Inn And Suites Airport
Comfort Inn Airport
Comfort Inn Reno
Reno Comfort Inn
Address: 1250 East Plumb Lane, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
#8 Family Hotel in Reno
#8 Romantic Hotel in Reno
#12 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites Airport 2*
Reservation Options:
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