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“Smoke & Slot Free in Reno” 4 of 5 stars
Review of Comfort Inn & Suites Airport

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Comfort Inn & Suites Airport
2.0 of 5 Hotel   |   1250 East Plumb Lane, Reno, NV 89502   |  
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Ranked #7 of 65 hotels in Reno
Granite Bay, California
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Smoke & Slot Free in Reno”
4 of 5 stars Reviewed August 26, 2013

Stayed 4 nights at this non-smoking, slot-machine-free property. 7-minutes drive to the University of Nevada, around the corner from the airport, Costco, REI and Toyota dealer. Very close to shopping and restaurants. Had a free breakfast with eggs and waffles plus laundry facilities. The only thing that needs attention are the stained carpets. Other than that- the room was very clean with good beds, microwave, fridge, free wifi and quiet.

Room Tip: Ask for a room on the back-side of the property.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, September 15, 2013
Mariann E,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so your criticism we take constructively and aim to improve.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management
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151 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Surprise, Arizona
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

Just a ways from the airport and a bit further from the downtown, this 3 story motel with elevator offers a very good room with flatscreens, good space and clean updated baths. The breakfast included hot items, fruit, juices and yoghurt. All cereal was high sugar with little or no fibre and no oatmeal. The room air conditioning unit was very buzzy. I informed the desk in the morning and they noted it for maintenance to look into. Price was right but highrise casinos price is lower. Overall very good experience.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, September 15, 2013
Steven S,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so your criticism we have taken constructively and improved. We now offer healthier cereal options along with oatmeal.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management
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Gladstone, Oregon
1 review
5 of 5 stars Reviewed August 3, 2013

Everything about my stay at the Comfort Inn & Suites Airport was excellent. The staff is friendly, helpful, and always interested in making your stay an enjoyable one. This facility offers a shuttle not only to the airport, but to the Casinos downtown. When I realized at the airport on my way out of town that I'd left my cell phone behind in my room, they actually made another trip out to bring it to me. My room was very clean and the bed was wonderful to sleep in. I enjoyed the complimentary breakfast and the free newspaper in the morning. Altogether, I had a short but wonderful vacation here and wouldn't hesitate to go back.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, August 8, 2013
Susan L,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so the additional trip to the airport wasn't a problem.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management
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Barcelona, Spain
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2013

Came to travel the United States for a month and after a long drive from Utah, we decided to stay a night in Reno. We found this hotel and when entering the property a nice young man was standing behind the front desk waiting to welcome us (Jeet). After a quick check in, which was very pleasant after a long day drive, we made our way to the room to the third floor to drop our things off before dinner. The room was nice,clean, quite and shockingly just at the right temperature (has been a problem at many of the hotels). Jeet was kind enough to later help provide us with good restaurants for dinner, which we were taken to by there complimentary shuttle service, just another huge plus. The driver was very nice and knew a lot about the town. The breakfast was just the right amount and the eggs were actually hot. The Staff throughout the day was more than helpful. The property seems to be family owned and probably the best hotel we have stayed at thus far in our travels in the United States. Bains's (the two managers) indeed do know what being professional and providing good customer service is all about…..

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, August 8, 2013
Sarah F,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so to hear Jeet providing outstanding customer service comes as no surprise.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management
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London, United Kingdom
1 review
5 of 5 stars Reviewed July 23, 2013

Wonderful experience and stay! The rooms were clean, breakfast was delightful, and best of all the staff went out of their way to assist us. The complimentary shuttle service was amazing; it took two minutes to get to the airport and about ten minutes to any of the casinos. The drivers were very kind. Will definitely be staying here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, August 8, 2013
Jomann24,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so hearing that your stay was wonderful is fantastic.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sparks, Nevada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2013

Best Comfort Inn I have ever stayed at.

Checkinn was quick and the man behind the desk was kind, and really wanted to explain everything the hotel had to offer.

Hotel room were spacious and clean. We had booked a King with sofa pullout so the room was as expected good sized.

Breakfast was good (ceral, waffel maker, sausage, ect) but seeing that it was free made it great.

Overall the place is flat out maintained very well, just be walking in you can tell it is going to be a nice place to spend the night and it is. I would stay here again without a doubt!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana, United States
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 21, 2013

Typical Comfort Inn but with a minimally friendly staff (smiles don't hurt too much, do they?). Large room but minimal furniture. Like to keep some stuff off floors but hard to do in this room. Not too varied breakfast choices. Not even healthy choices in cereals. Trix must be for adults too. Room was clean and bed adequate. Near airport but stayed because not too far off Interstate. Only noise was some airport traffic but not bad at all. Overall, would likely find another place but if I had to, would stay again. Just average.

Room Tip: Great place to stay if flying from airport. Transport to and from airport available.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, August 8, 2013
RiverCajun,

We here at the Comfort Inn and Suites Airport, are not glad to hear that you didn't have an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so to hear that our staff could have been friendlier is unacceptable. Moving forward we will strive to greet everyone with a smile.

We appreciate you taking the time to put in a review for us, and we hope you decide to give us another opportunity to provide you with the excellent service we are known for.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Airport

Address: 1250 East Plumb Lane, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Reno
#14 Romantic Hotel in Reno
#16 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites Airport 2*
Reservation Options:
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Also Known As:
Comfort Inn And Suites Airport
Comfort Inn & Suites Airport Hotel Reno
Comfort Inn Airport
Comfort Inn Reno
Reno Comfort Inn

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