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“Good place to stay” 4 of 5 stars
Review of Comfort Inn & Suites Airport

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Comfort Inn & Suites Airport
2.0 of 5 Hotel   |   1250 East Plumb Lane, Reno, NV 89502   |  
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Ranked #7 of 65 hotels in Reno
San Francisco, California
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
“Good place to stay”
4 of 5 stars Reviewed January 23, 2013

Very comfortable, breakfast was good, the staff very courteous and a good location close to many eatouts and just 5 -7 mins from Reno downtown. very comfortable beds, clean and well maintained. will stay here again

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenoComfortOwner, Owner at Comfort Inn & Suites Airport, responded to this review, February 22, 2013
Dear Valued Guest,

We here at the Comfort Inn and Suites Airport are very glad to hear you had an excellent stay with us during your stay in Reno, NV. We look forward to having you back here the next time you decide to spend the night in Reno, NV.

Comfort Inn and Suites Airport - Management
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156 people have reviewed this hotel

Traveler rating
    94
    46
    14
    0
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Los Angeles, California
Top Contributor
56 reviews 56 reviews
55 hotel reviews
Reviews in 47 cities Reviews in 47 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 9, 2013 via mobile

My friend and I had an overnight stay here over the Christmas holiday. We were supposed to stay two nights, but road conditions in the Sierras made us stay elsewhere for the first night. Fortunately this hotel's ample cancellation policy meant we could do that and not lose any money. The hotel even charged us the same rate for the second (and now solo) night.

The rooms were clean, spacious, and very quiet despite the proximity to Reno Airport and our room facing busy Plumb Lane. The hotel is set well back from the main road so that helps. We did have to change out our first room due to a beeping smoke alarm (low battery warning) but the clerk gave us the keys to another room 2 doors down, and brought them up to our first room so we didn't have to go back downstairs.

The bathroom had ample hot water and towels. A hot breakfast is provided and they offer a decent selection. The breakfast room is a bit small and while the hotel didn't appear busy during our stay, if it were any more full I can see this being a problem.

Access to the hotel is a bit tricky due to the center median on Plumb Lane. If you are coming from the airport, or I-580, you have to make a u-turn at Harvard Way, which could be a problem if have a large vehicle and/or trailer. There is no back entrance to the hotel property, though for security reasons that is ideal. If you want to go west on Plumb Lane from the hotel it's even worse, as your next U-turn opportunity is on the other side of the freeway, basically at the entrance to the airport. Either that, or cut through the shopping center located behind the hotel.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenoComfortOwner, Owner at Comfort Inn & Suites Airport, responded to this review, February 22, 2013
Dear Valued Guest,

We here at the Comfort Inn and Suites Airport are very glad to hear you had an excellent stay with us during your stay in Reno, NV. We look forward to having you back here the next time you decide to spend the night in Reno, NV.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Top Contributor
106 reviews 106 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed December 29, 2012

This hotel is very clean with comfortable beds and lots of pillows. I prefer a duvet over a bedspread but the sheets were clean. Towels and bathrooms spotless and adequate towels.
Breakfast was a small area not quite for the health conscious but they had make your own waffles and yogurt but the stuff your kids want. There was fruit but a granola choice would have rounded out the selections for adults. Shuttle was quick to airport- about 3 minutes.
Staff was very friendly even at the 1am checkin!
It is on the main road, but most people know to travel with earplugs- you never know who is going to play the tv too loud in the next room

Room Tip: Get the rooms facing away from road
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenoComfortOwner, Owner at Comfort Inn & Suites Airport, responded to this review, February 22, 2013
Dear Valued Guest,

We here at the Comfort Inn and Suites Airport are very glad to hear you had an excellent stay with us during your stay in Reno, NV. We look forward to having you back here the next time you decide to spend the night in Reno, NV.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 9, 2012

This was our second stay at the Comfort Inn in Reno. Our daughter lives in town but doesn't have room for us, so being a non-smoking hotel close to her home is a plus. NEVER AGAIN. The refrigerator was broken upon arrival and when I reported it to the front desk, they asked me if it was plugged in. Uh, no way to tell since I would have had to pull the unit out of the cupboard to check. They did replace it after inspecting it and discovered it wasn't working. Uh, isn't that what I told them? Then the first day, the maid NEVER CAME to clean the room. I mean NOTHING. When we got back to the room at 10 pm, tired and ready for bed, we found the room exactly as we had left it at 8:30 that morning. Three times they told us "you probably had your 'do not disturb' sign out all day." NO, don't blame US for YOUR mistake. And don't do it THREE times. The do not disturb sign was NOT out at all. So when I called down to the desk they just said they'd "report it tomorrow" and no apology, no offer of towels (we had NONE that were clean) and no offer to come up and help with the situation. When we checked out they never said a word of apology or offered to discount our stay for that night. I was so put-off by the lack of service that we have crossed this place off our list. Think twice before booking a room here!

Room Tip: They told us the room would face the front, but in fact it faced the back of the hotel. They need t...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antioch, California
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 19, 2012

We stayed here on a Saturday night after attending a big show at the Grand Sierra Resort. The hotel is in a great location; close to the freeway but not so close as to get any road noise. We checked in around 6pm and the clerk was very friendly and helpful. We needed a recommendation for dinner and Jeet gave us a coupon for a free appetizer at a local steakhouse and a printout with directions on how to get there. Dinner was excellent!

The room was very nice, the beds are very comfortable, it's a normal Comfort Inn and very well taken care of. I would definitely stay here again if I needed a place to stay in Reno. Thanks!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenoComfortOwner, Owner at Comfort Inn & Suites Airport, responded to this review, November 23, 2012
Dear Valued Guest,

We here at the Comfort Inn and Suites Airport are very glad to hear you had an excellent stay with us during your stay in Reno, NV. We look forward to having you back here the next time you decide to spend the night in Reno, NV.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Townsend, Washington
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2012

After 2 weeks of travel and staying in a variety of places from Rodeways, Holiday Inns and resorts, this was by far the nicest place we stayed. Seriously! The room was bright and high ceiling'ed. The furniture attractive and comfortable. The bathroom (granite counters) was spacious. Everything was clean and felt new.
The lobby was also much nicer than any other on this trip.
The hot breakfast with omelets and very yummy sausage, waffles, etc was served in a nice sized room next to the lobby. There was an attendant keeping the food coming and clearing away dishes quickly.
The staff was helpful and friendly. I really was sorry we didn't have an extra day just to relax in the nice room.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenoComfortOwner, Owner at Comfort Inn & Suites Airport, responded to this review, November 5, 2012
Dear Valued Guest,

We here at the Comfort Inn and Suites Airport are very glad to hear you had an excellent stay with us during your stay in Reno, NV. We look forward to having you back here the next time you decide to spend the night in Reno, NV.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 20, 2012

Having stayed in the Reno area several times in the past, I was skeptical about this visit. I was pleasantly surprised to find a clean, quiet, and smoke free place to stay. The room was well kept and had plenty of space. The carpet and bed linens were clean, and the bed was comfortable. The breakfast selections were standard for today's hotel, the down side was the scrambled eggs were mixed with cheese, cold, and not worth eating. This facility is convenient to the city center.

I will stay at this facility on my next trip through Reno, and I can recommend it to others,

Room Tip: Rooms on the upper floor with windows facing the rear of the facility are quieter,
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenoComfortOwner, Owner at Comfort Inn & Suites Airport, responded to this review, October 28, 2012
Dear Valued Guest,

We here at the Comfort Inn and Suites Airport are very glad to hear you had an excellent stay with us during your stay in Reno, NV. We look forward to having you back here the next time you decide to spend the night in Reno, NV.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport

Address: 1250 East Plumb Lane, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Reno
#8 Business Hotel in Reno
#14 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites Airport 2*
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Also Known As:
Comfort Inn And Suites Airport
Comfort Inn & Suites Airport Hotel Reno
Comfort Inn Airport
Comfort Inn Reno
Reno Comfort Inn

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