We were charged $27 for movie rental that we did not rent. We were told by hotel staff that it is not possible for their system to make a mistake and we would need to pay the fee. We insisted that we didn't rent any movie, but hotel would not deduct it from our bill. We continued to insist that their had to be a mistake, and at our insistence, the manager finally called the company that handles the movie rentals, and she found out that indeed the hotel had made a mistake by not closing out the account from the prior guest. The hotel manager could have also discovered the error but checking the date the movie was rented and our check in time which was approx. 15 hours later! We were humiliated by the experience because movie was "adult entertainment" and I was called away from my husband to be informed of this. This indicated to me that they thought my husband had rented movie without my knowledge. It is scary when a consumer can be told that a mistake is not possible because of technology, and the consumer can be forced to pay for something they did not purchase.
- Official Description (provided by the hotel):
- Don't gamble when it comes to scoring a great Reno hotel, when choosing an affordable and luxurious room is this easy.This Reno airport hotel is close to both the airport for those early morning flights and many attractions in the area. Airport parking in Reno can be expensive and quite the headache, but that's all taken care of here. Save that money for testing your luck at the slots or craps tables. You've already hit the jackpot by choosing this Reno hotel.This Reno BEST WESTERN offers an unbeatable location, airport parking and stellar curb appeal. Business meetings are a breeze when working with our Reno hotel events staff and state of the art equipment. Of course, after that presentation has been given, or the deal has been sealed, it's time to make the most of the biggest little city in the world.Local event celebrations like air races, hot air balloon festivals, Street Vibrations, Harley Davidson events, Burning Man, and rodeos are all packed with fun. Sporting events including basketball, volleyball, soccer and baseball reign supreme here. Maybe you're in town for one of the many conventions. Maybe you're simply traveling through en route to Virginia City or Tahoe. No matter what your plans, our Reno hotel is your oasis in the desert. Avoid travel traffic out of the airport if you've just landed by selecting a great deal on a clean, comfortable room at this Reno hotel.The state capital and National Guard military base regularly brings in civil servants and service men and women for work. Get pampered even if you're on the clock.Book a wonderful room at BEST WESTERN Airport Plaza Hotel for the easiest stay of your life! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Reno
- Reno Best Western