We were charged $27 for movie rental that we did not rent. We were told by hotel staff that it is not possible for their system to make a mistake and we would need to pay the fee. We insisted that we didn't rent any movie, but hotel would not deduct it from our bill. We continued to insist that their had to be a mistake, and at our insistence, the manager finally called the company that handles the movie rentals, and she found out that indeed the hotel had made a mistake by not closing out the account from the prior guest. The hotel manager could have also discovered the error but checking the date the movie was rented and our check in time which was approx. 15 hours later! We were humiliated by the experience because movie was "adult entertainment" and I was called away from my husband to be informed of this. This indicated to me that they thought my husband had rented movie without my knowledge. It is scary when a consumer can be told that a mistake is not possible because of technology, and the consumer can be forced to pay for something they did not purchase.
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