We are frequent guests at this hotel because of the pet accomodations. Have never had any problems with desk clerks until our most recent stay.I made reservations over the phone with DIANA. Checked in with Diana. Had billing problems, called to clear them up and spoke to DIANA. All interactions with Diana were met with snotty attitude from her and she blamed me for a reservation mistake that I DID NOT MAKE. Rude, snotty comments were made by DIANA in a condescending manner. I don't appreciate being blamed for someone elses mistake and then being told,"But that's ok,we fixed it," as if I should thank her for being rude and sarcastic. I hope I don't get this one as a desk clerk the next time we stay here!!
Also, the rooms say non smoking but that doesn't stop people from smoking in them and smelling up all the other rooms and hallways.
- Official Description (provided by the hotel):
- Don't gamble when it comes to scoring a great Reno hotel, when choosing an affordable and luxurious room is this easy.This Reno airport hotel is close to both the airport for those early morning flights and many attractions in the area. Airport parking in Reno can be expensive and quite the headache, but that's all taken care of here. Save that money for testing your luck at the slots or craps tables. You've already hit the jackpot by choosing this Reno hotel.This Reno BEST WESTERN offers an unbeatable location, airport parking and stellar curb appeal. Business meetings are a breeze when working with our Reno hotel events staff and state of the art equipment. Of course, after that presentation has been given, or the deal has been sealed, it's time to make the most of the biggest little city in the world.Local event celebrations like air races, hot air balloon festivals, Street Vibrations, Harley Davidson events, Burning Man, and rodeos are all packed with fun. Sporting events including basketball, volleyball, soccer and baseball reign supreme here. Maybe you're in town for one of the many conventions. Maybe you're simply traveling through en route to Virginia City or Tahoe. No matter what your plans, our Reno hotel is your oasis in the desert. Avoid travel traffic out of the airport if you've just landed by selecting a great deal on a clean, comfortable room at this Reno hotel.The state capital and National Guard military base regularly brings in civil servants and service men and women for work. Get pampered even if you're on the clock.Book a wonderful room at BEST WESTERN Airport Plaza Hotel for the easiest stay of your life! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Reno
- Reno Best Western