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“Noisy and uncomfortable” 3 of 5 stars
Review of BEST WESTERN Airport Plaza Hotel

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BEST WESTERN Airport Plaza Hotel
3.0 of 5 Hotel   |   1981 Terminal Way, Reno, NV 89502   |  
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Ranked #21 of 65 hotels in Reno
Concord, California, Usa
1 review
“Noisy and uncomfortable”
3 of 5 stars Reviewed April 20, 2013

We were given a first floor room adjacent to a " Special Use Room" unbeknownst to us. After settling in after check-in for a nap, I couldn't even do that. The noise from people next door using what turned out to be an inflation device along with boisterous laughter and just a general noiseness. Upon leaving our room for dinner I was told that that room was going to be used for a daycare center for a meeting taking place. We were then asked if we wanted to be relocated, but I felt I was already settled in. I was also told all noise would cease by 10:00 pm. But the children would start coming by 8:00 am on a Sunday. I wasn't thrilled about that. The noisecstartedcat 7:30 am

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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266 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Corpus Christi, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 17, 2013

I stayed at the Airport Best Western in Reno, Nevada Saturday, April 13, 2013. Everything about my stay was excellent. The front desk clerk was friendly and helpful. The shuttle drivers were prompt and friendly. My room was clean and comfortable and very nice. This hotel is right across from the airport which is why I chose it due to an early morning flight. My friend and I had just travelled across country and had stayed at 2 other Best Westerns on our trip. This Reno Best Western far exceeded the quality and cleanliness of the other 2. I would definitely recommend it and would stay again if I'm in the area.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Cruz, California
Top Contributor
175 reviews 175 reviews
54 hotel reviews
Reviews in 75 cities Reviews in 75 cities
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed April 11, 2013

I wasn't looking for anything special when I needed an overnight hotel in Reno, and thats exactly what I got. Standard fare for a BW Plus. Typical room amenities. Not too much airplane noise considering it's located practically on the Reno Airport. Easy to find, good parking (though large vehicles could be a problem). Poor WiFi signal strength. Very pleasant staff at chenk in/out.

One very disappointing aspect about staying here was they remove the coffee in the lobby immediately when the attached restaurant opens so if your not in the lobby very early, you have to go into the restaurant and buy a coffee to-go. To me, this is a good example of cause and effect. BeCAUSE the restaurant dosen't want to loose business by way of free coffee right outside their door, the BW EFFECTively sends coffee seeking guests away with a bad taste in their mouths ( crappy in-room coffee). I know,, sour grapes,,,, but I need my java in the am and I've become used to hotels providing it.

Room Tip: The rooms on the airport side are actually quieter than the rooms on the opposite side where you wil...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Eagle, Idaho, Usa
1 review
5 of 5 stars Reviewed April 10, 2013

Our check in & check out was quick & easy. Our room was ready when we arrived. Each day the room was cleaned. The staff was efficient & friendly. The location was close to the freeway. We'd definitely return.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Mammoth Lakes, California
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 9, 2013

We were very impressed with the Best Western Plus in Reno. The outside of the hotel and the reviews had us a bit skeptical, but the room was clean, very quiet, and comfortable. The bed was very comfortable and had a small dining table, a refrigerator, and a nice microwave. To top it out there was a desk with a very comfortable office chair.

The only complaint is that the water in the shower did not get super hot, but the shower head and pressure was sure nice.

We did not hear anyone else in the hotel or outside all night, overall we were very glad we choose the Best Western.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013

A hotel I've neglected because it is in our home city. We use stay here when flying in and out, as it is across from the Reno airport. Rooms are comfortable, hey have a decent restaurant and an "on demand" shuttle to and from the airport. That also offer a very inexpensive long term parking rate so we can leave our car and know it is safe...and best of all about 1/2 the cost of the airport long term rate. Great staff and good service.

Room Tip: Spa services are not in hotel but nearby. They have a nice pool and garden courtyard.
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Airport Plaza Hotel

Address: 1981 Terminal Way, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Airport Plaza Hotel 3*
Official Description (provided by the hotel):
Don't gamble when it comes to scoring a great Reno hotel, when choosing an affordable and luxurious room is this easy.This Reno airport hotel is close to both the airport for those early morning flights and many attractions in the area. Airport parking in Reno can be expensive and quite the headache, but that's all taken care of here. Save that money for testing your luck at the slots or craps tables. You've already hit the jackpot by choosing this Reno hotel.This Reno BEST WESTERN offers an unbeatable location, airport parking and stellar curb appeal. Business meetings are a breeze when working with our Reno hotel events staff and state of the art equipment. Of course, after that presentation has been given, or the deal has been sealed, it's time to make the most of the biggest little city in the world.Local event celebrations like air races, hot air balloon festivals, Street Vibrations, Harley Davidson events, Burning Man, and rodeos are all packed with fun. Sporting events including basketball, volleyball, soccer and baseball reign supreme here. Maybe you're in town for one of the many conventions. Maybe you're simply traveling through en route to Virginia City or Tahoe. No matter what your plans, our Reno hotel is your oasis in the desert. Avoid travel traffic out of the airport if you've just landed by selecting a great deal on a clean, comfortable room at this Reno hotel.The state capital and National Guard military base regularly brings in civil servants and service men and women for work. Get pampered even if you're on the clock.Book a wonderful room at BEST WESTERN Airport Plaza Hotel for the easiest stay of your life! ... more   less 
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Also Known As:
Best Western Reno
Reno Best Western

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