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“Early morning flight?” 5 of 5 stars
Review of BEST WESTERN Airport Plaza Hotel

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BEST WESTERN Airport Plaza Hotel
3.0 of 5 Hotel   |   1981 Terminal Way, Reno, NV 89502   |  
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Ranked #16 of 65 Hotels in Reno
Memphis, Tennessee
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Early morning flight?”
5 of 5 stars Reviewed February 19, 2013

Unbelievable comfort and value for an early flight out of Reno. 24 hour shuttle service. Super clean. Couldn't have been more surprised and pleased with this budget hotel. Will definitely stay here again recommend.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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390 reviews from our community

Traveler rating
    139
    120
    57
    32
    42
See reviews for
99
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43
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Oregon
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed February 14, 2013

We stayed at Best Western in Reno with our Lab Lizzie for one night. We asked for a ground floor room (which we got) but that is where the positive experiences ended. All the dog friendly rooms are by the freeway and are noisy. The sliding glass doors to the outside are single pane and in February that means a very cold room. With a single thin blanket that also means the heater needs to run most of the time. But the heaters are so old that when they come on the noise wakes you up off and on in the middle of the night. I guess at 2 am I should have gone down to the lobby in my PJ's and asked for a few extra blankets but I didn't. Sleep deprived in the morning I was only looking forward to a hot shower. Oh my, the shower was broken and any water was not to be had. We just wanted to leave at that point. When we told the poor soul at the counter of our dilemma all he cold manage was to say we should have told them of our problems (at 2 am?). He had all sorts of excuses when we asked why the broken shower wasn't noticed and how was the tub cleaned if the water didn't work? This is a property in dire need of upgrades and a staff that is proactive instead of defensive. We will not be staying with them again.

Room Tip: If you travel with your dog you will be a second class citizen and get the oldest rooms.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
102 reviews 102 reviews
43 hotel reviews
Reviews in 45 cities Reviews in 45 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed February 11, 2013 via mobile

I ha e stayed here 3-4 times over the years and rented conference space . Was not impressed with the conference rooms which rented and thought the hotel rooms were ok .
Upon my check in I noticed the the room was very old and had faded dated carpet . The beds were poor and the room did not smell clean .

I requested another room and got told they were booked .

Could not get the shaker working right the next morning . Planned on staying for a week to look for more conference space .

Went over to the grand Seirra , booked a week of conference space and they drove me over to the best western to help me check out AND move all my gear !!!!

I tried to talk to a manger but none Ava

I heard from the other hotel that lots of people move over there since they have a ton of issues .

  • Stayed February 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
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Gardnerville, Nevada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 10, 2013

We have stayed at this Hotel both for business and pleasure in the past and it WAS a good value for the price. However I made the mistake of not booking directly with them and was charged $50 extra for parking our car there without prior notce or warning. My letter to the manager was simply ignored. This is a warning for others. We will either find another hotel with similiar service or just get up extra early for those early am flights.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Las Vegas, Nevada, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 30, 2013

I have stayed at the Best Western Airport Plaza in Reno about 18 times in the past 2 years under a contract that i had no control over. The staff are always very nice and helpful, including the front desk, restaurant, housekeeping, and the shuttle driver. However, the place is in serious need of remodeling. I LITERALLY put my foot through the bathtub once when i was showering. They had apparently tried to patch the tub with a tacky no-slip sheet. Lucky I didn't cut my foot, but the smell that came back out of the hole was atrocious -- moldy mildewy yuck! The staff were quick to put me in a different room and they apologized. I blame the owners, not the employees.

Another time my curtains (first floor!!!) wouldn't close. Many times the air conditioner doesn't cool the room in the hot summer. Sorry -- i hate writing negative reviews (this is my first one). but in this case i hope to save travelers a lot of money on a bad room and maybe wake up the management / owner of this property to put in the investment to remodel and bring this hotel up to the normal standards for a Best Western.

Room Tip: If you MUST stay at this hotel, at least get an upstairs room. That way, when your curtains won'...
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Bay
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2013

Having stayed at other smaller Best Westerns I had come to expect an inconsistent level of service and amenities but this place was way better than expected. Friendly, helpful front desk staff and large open lobby gave the place a nice feeling. Rooms were fine too.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sneads Ferry, North Carolina
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 20, 2012

Picked this hotel for a late arrival into Reno and an early flight. Extremely convenient to the airport and car rentals, shuttle service was good, check-in/out went smoothly. Wireless internet (complimentary) worked well. Bed was comfortable. I do not believe the breakfast was complimentary but I did not have a chance to sample it in any case. I'd stay here again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport Plaza Hotel

Address: 1981 Terminal Way, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Reno
#10 Business Hotel in Reno
#12 Family Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Airport Plaza Hotel 3*
Number of rooms: 269
Official Description (provided by the hotel):
Don't gamble when it comes to scoring a great Reno hotel, when choosing an affordable and luxurious room is this easy.This Reno airport hotel is close to both the airport for those early morning flights and many attractions in the area. Airport parking in Reno can be expensive and quite the headache, but that's all taken care of here. Save that money for testing your luck at the slots or craps tables. You've already hit the jackpot by choosing this Reno hotel.This Reno BEST WESTERN offers an unbeatable location, airport parking and stellar curb appeal. Business meetings are a breeze when working with our Reno hotel events staff and state of the art equipment. Of course, after that presentation has been given, or the deal has been sealed, it's time to make the most of the biggest little city in the world.Local event celebrations like air races, hot air balloon festivals, Street Vibrations, Harley Davidson events, Burning Man, and rodeos are all packed with fun. Sporting events including basketball, volleyball, soccer and baseball reign supreme here. Maybe you're in town for one of the many conventions. Maybe you're simply traveling through en route to Virginia City or Tahoe. No matter what your plans, our Reno hotel is your oasis in the desert. Avoid travel traffic out of the airport if you've just landed by selecting a great deal on a clean, comfortable room at this Reno hotel.The state capital and National Guard military base regularly brings in civil servants and service men and women for work. Get pampered even if you're on the clock.Book a wonderful room at BEST WESTERN Airport Plaza Hotel for the easiest stay of your life! ... more   less 
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Also Known As:
Best Western Reno
Reno Best Western

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