Stayed here in September 2013. The hotel itself is a very average Garden Inn. The staff seemed friendly, but unable to really assist with issues. My main concern was with the air conditioning/heating unit in my room. The thermostat was completely out of whack - it was very cool in my room when I checked in, but the thermostat said the room temperature was 87 degrees. No matter what I did I couldn't get the heat to come on because the thermostat said it was 87 degrees in the room. I froze the first night (the room was probably in the low 60s; in the 30s outside). I reported the problem to the front desk when I left in the morning, and they said they would have it fixed - Not. Upon arriving back in the evening with the same problem, I called the front desk and they sent someone up. He spent about 10 minutes working on the unit, but said there was nothing he could do but reset it (which didn't help). He did state on his way out that some rooms have bad thermostats and mine must have been one of them. The front desk in an effort to make it better, did offer additional blankets. After two nights of bad sleep, I checked out early and found a better hotel. I travel to Reno frequently, and there are better and more consistent hotels in the area. On the upside, the location isn't bad - near several stores, restaurants, and easy access to highway.
Avoid rooms near the outside dumpster (back of the hotel, near the lake). They roll the trash out i...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave a review of your resent stay with us. We're so glad to hear that you found our location to be desirable! Clearly, we hate to hear of the disappointments you experienced and I sincerely apologize. I have passed your comments along to our GM and Engineering team in an effort to better our hotel for the future. If you are returning to the Reno area I would love for you to email me directly at email@example.com. We would appreciate having the opportunity to make your next stay with us a great one.
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