They are between a 3 and 4 star place. The hotel itself is physically nice. One night and one breakfast, they had a campaign bus (is there nothing politics doesn't ruin? :| but I digress...) stay with them, and the public areas were completely unable to deal with the rush. I skipped out at those times....fortunately, there were enough options within walking distance so it really wasn't an impact. A couple times at breakfast, I didn't even get my morning Dr Pepper....granted, I am usually in and out of the restaurant pretty quickly, but not *that* quick.

Hotel is pretty far south of the airport and I-80 interchange, but it's a nice corner of town, if a little 'sprawly.' The bed was the usual 'pick-your-firmness' found in all Garden Inns, which is nice. The shower was hot, with decent pressure. I'd stay here again, but would also look at other places around. Facilities are really nice, but I can't quite justify a 4-star for them.

Stayed here 3 to 4 days per week for a year, on business trips, and always superior and superb service and quality and value. Very highly recommend! The single best element was the staff - excellent personalities and attitude and commitment to superior customer service and satisfaction. Very highly recommend.

My Mom and I stayed in the Hilton while in Reno for my Niece's wedding. We stayed two nights in a room with two queen beds. The room was great, comfortable beds and nice hot shower. We also appreciated the small refrigerator and the coffee maker in the room. We did have big problems with the breakfast downstairs. Our first morning on site was a Sunday and the "dining" area was packed with what turned out to be members of the Republican party there to canvas the neighborhoods surrounding the hotel - far more people than the small area could hold. The staff at the breakfast room were completely overwhelmed and couldn't keep up with the guests requests...my mother never did get any coffee and we had to go behind the counter to pick up clean silverware. The additional insult was that we were charged $9.95 each for our breakfast - mom had a bowl of cereal and orange juice (she had to serve herself) and my breakfast consisted of a bagel and coffee that I had to pour myself. The wait staff were surly and seemed to vanish into thin air once we asked for coffee or even silverware. When we asked at the front desk for vouchers for the breakfast next day, the staff told us we were not eligible because we hadn't purchased the right room package. Ultimately, the room was exactly what we needed, but the service and pricing of the breakfast had us leaving with a completely unsatisfied feeling. If you go, head out to a restaurant for breakfast and skip the hassle.

A group of us stayed over the weekend in October. We agreed on two things: The hotel is a fine place to stay. Clean and spacious with attentive, friendly staff. We all would stay there again. However, we would go out to eat breakfast. Their $10 breakfast is disappointingly similar to the free breakfasts you get in many other hotel chains.