I showed up at the hotel 6 hours before check in time, but needed a quiet place to do a webinar. The front desk associate Rosa was extremely helpful, and found me a fantastic room at 9AM! She also gave me cheery recommendations for lunch spots. Arturo was also very helpful later that night when I needed some more water. I stay at a lot of hotels all over the country (Hilton DIamond VIP),and this is one of the best experiences I've had yet at this class of property. I hope management recognizes their staff's professionalism.