We stayed at the Legacy with a large group spread over many rooms.Price seemed affordable and the pictures weren't bad.Positives:room was spacious,kitchenette not fancy but clean and adequate,bathroom had newer fixtures,recently painted,free wi-fi worked.Cons:limited "free parking",an absolute maze to find your room,not logical at all. Our room was on the top floor overlooking an alley (ick).VERY uncomfortable double bed (why not a queen or king?),old bedspread, blankets,etc.Only 2 towels provided,no maid service (a fact NOT mentioned on Expedia or website) so if you stay for 3 nights like we did,and cook,and no instructions on where to throw things away... things can get ripe in the room.Walls were thin and noises carried. Also, not in the best part of town. Worst thing was the A/C, or lack thereof. The first night was very warm, and being on the top floor facing west,room was hot.We turned on the A/C and although the fan was loud, nothing came out. We told the front desk and they said they would check. Next day, same thing.. an even more uncomfortable night. Also, no windows, just your sliding glass door which we did not feel comfortable leaving open all night.Told the front desk again. They said that there had a been a "cooler problem" (?) but it was fixed.That night, it sort of worked, but at 2AM, it started pumping out HOT air.The room was a furnace.When we checked out and mentioned it again, they said they could waive our "resort fee" of $11/day.Seriously? Never again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to share your experience at the Legacy Vacation Club Reno. I am sorry that your experience was not everything that it should have been.
In regards to the location, we are located in the downtown area (opposite the Municipal Courthouse) and the surrounding area consists of many residences that have been converted to professional buildings and office buildings, a majority of them being law offices. Unfortunately, when converted to professional buildings often the landscaping and maintenance of the exterior leaves something to be desired. I assure you, however, that the neighborhood is well established and safe.
Our property has recently installed a brand new chiller. In the process of preparing that chiller for operation during the first warm days of the season, it was discovered that the fan motor at the top of the cooling tower was frozen in place and not operational. Technicians removed the fan and took the motor for repair. The motor was taken to a repair shop, repaired that same day, picked up within one hour and installed first thing the following morning.
Fortunately for us, the high for the first day of your stay was a moderate 64 degrees Fahrenheit and little or no air conditioning was needed. Heat, of course, was off. The second day, when temperatures reached a high of 78 degrees (at approximately mid-day) the repair had been made and the new chiller and resulting air conditioning was fully-operational. Cool water at a temperature of 45 degrees was delivered to the rooms to allow for the conditioning of the air. The third night, when outside temperatures fell below 55 degrees (with a projected low of 41 degrees Fahrenheit) the chiller was turned off and the heat was restored. It was apparently the decision to provide heat when outside temperatures of 41 degrees were anticipated that you took exception with.
Heat was only circulated the last night of the stay, beginning at 3:00 a.m. At all other times, either no heat was being circulated and/or conditioned/chilled water was being circulated (as explained above).
Of course, we strive to provide the very best of accommodations and services. In that spirit we are maintaining our building and/or making improvements. This year we have installed a new chiller in the East Building and in the next month or so, we are installing a new cooling tower in the West Building and a number of brand new heat pumps in the individual suites.
At this time, the contractor that installed the new chiller is in the process of testing, calibrating and frankly learning the capabilities of the new, state of the art Carrier chiller. I have shared with them your experience and comments. We are confident that our mechanical contractor/hvac professional will identify and establish appropriate operating procedures for us to follow in heating and cooling the building. Future guests can have confidence that they will have adequate heat and air conditioning and the ability to regulate the temperature in their suites.
In addition, to eliminate human error in thermostat settings, we are installing new digital thermostats as well.
We are truly sorry that our contractors efforts to accommodate you and respond to the first warm days of the season were not sufficient. We truly hope that you will give us the opportunity to serve you again.
Legacy Vacation Club
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.