This is an excellent hotel to stay at. The staff is extra friendly and surpass the customer service level you would get at any of the other hotel casinos in reno. I've stayed in all of them and would never stay anywhere else but the Siena, I have all my business visitors that come to town booked here and they all agree with me that this is the best hotel to stay at.
It's hard for a hotel to keep everyone happy and some of the negative comments I read below are very unjust, to many people pick at very small mishaps or details and as a world traveler like myself, who has stayed in several hundred hotels the Siena is doing their job right. There's always room for improvements at any establishment regardless of it's a 3, 4 or 5 star hotel but Siena has done a magnificent job with their staff in every department and the overall facility is clean and peaceful.
I've stayed here more times than I can count and have never been disappointed!!!
A special thanks to Tim Downy and all the pit supervisors on all shifts for making the table area fun, comfortable and friendly. Five stars