Five Star service,the room looks great, very much like staying at the Hilton, Personnels are excellent from Front Desk - Shirley, who gave us a free room upgrade, Dora who truly took her time to help us with reservation on our extended night, Patty-Front Desk Mgr, Ramona of Housekeeping and Security who helped me locate my missing items left in our original room. It's also great to know that Security checked on people as they come up the elevator, you feel safer. Everyone provided an excellent service. Although there were challenges encountered, everyone involved passed with an excellent rating.I've never seen a team of employees coordinating and helping guests and work so well. Great job ! We will definitely come back and highly recommend this hotel.
Room 904 - Non-smoking - Spa Tower
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