We stayed here overnight into July 4th. My wife and 2 kids met me here (they were driving in from an extended visit with relatives), and I flew into Reno in the evening. My wife was very impressed with the customer service at check-in, and was also very impressed with the cafe in the lobby. My flight arrived after 10:00 at night, and within 5 minutes of calling to ask for the shuttle it had arrived to pick me up. The guy who drove the shuttle was also who checked my family in earlier in the day and made their dinner in the evening - he was extremely friendly, and I very much appreciate the extra attention he gave to my wife and kids.
The room itself was great. Everything seemed new and was in perfect working order. Also, the complimentary breakfast was fantastic, with very unique options. Well done, Hyatt Place!!