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“happy place” 5 of 5 stars
Review of Atlantis Casino Resort Spa

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Atlantis Casino Resort Spa
4.0 of 5 Resort   |   3800 S Virginia St, Reno, NV 89502   |  
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Ranked #1 of 64 Hotels in Reno
Fallon, Nevada
1 review
“happy place”
5 of 5 stars Reviewed June 4, 2014

first time visitor, was enchanted with the casino and the room was excellent and the hotel was able to fill my special request. Can't wait to stay again. the welcome we received was friendly almost like seeing family and they gave us a bonus to gamble with on the first day...just an all over pleasant experience

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 5, 2014
Thank you for your wonderful comments regarding your first stay at Atlantis Casino Resort Spa. I hope you have an opportunity to enter a world of relaxation at Spa Atlantis on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,368 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (538)
Date | Rating
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English first
Winnemucca, Nevada
1 review
3 of 5 stars Reviewed June 3, 2014

We enjoy staying here, but there have been times that we find hair left in the shower. It really bothers my wife. The rooms are usually clean. For the most part, we love to stay here.. The food is great, and the service is fairly good. Overall, I would recommend a stay here.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 4, 2014
Thank you for sharing your comments regarding your recent stay at Atlantis Casino Resort Spa. Although, I am pleased that you enjoyed your stay and recommend us, I am disappointed that you have had issues with the cleanliness of your room. I would like an opportunity to speak to you about this. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
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Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 2, 2014

We are Snowbirds heading north from Palm Springs. Reno & The Atlantis are 9 to 10 hours away. A great end to a long day! After arriving at 5 pm we had a cocktail in the Oyster Bar, a scenic restaurant on a bridge over the expressway. The food looked so good we stayed for dinner. My wife had the Crab Louie salad and I had Ciopino! We were both pleased and amazed at the reasonable price. As we had been up since 5am we spent some time at the slots and hit the sack fairly early. Our room was immaculate, the service great, prices great. A good place to break up our trip!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 5, 2014
Thank you for your wonderful comments regarding your recent stay at Atlantis Casino Resort Spa. I am elated that your experience was a memorable one. I look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Miguel, California
1 review
5 of 5 stars Reviewed June 2, 2014

I love the Atlantis! Everyone (staff) is always very polite, friendly, and eager to help with anything i needed. This year our room didnt have a fridge...they did bring a little one up but it didnt have the freezer part to refreeze my cooler bag inserts. The restaurants are great too. I love the fact that we got our room complimentary because we stayed there last year and will again next year. This year we stayed in room 1533 and the carpets were really dirty and it had an odor of urine like from a pet, but we didnt let that bother us. Last year our room was nicer but no view so i guess you have to take the good with the bad. Never the less, I love the Atlantis !

Room Tip: the only tip i might add is maybe shampoo the carpets.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 5, 2014
Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am pleased that you enjoyed your overall stay. However, I am disappointed that we fell short with the cleanliness of your room. I would like an opportunity to discuss this with you. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed June 2, 2014

Room is clean and staff are friendly. We always stay at Atlantis while we are at Reno. Oyster bar is my favor esp. Oyster stew. Yum
Concierge lounge staffs are friendly and polite. I would recommend everybody to visit and stay here.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 5, 2014
Thank you for recommending Atlantis Casino Resort Spa and sharing the highlights of your stay. I look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ca
1 review
5 of 5 stars Reviewed June 2, 2014

I live out of town and when I go to Reno, there is only one place I go, that is the Atlantis. The rooms are nice, the gambling up near the sushi bar is non smoking, and what can you say the all you can eat sushi is great!!

Room Tip: 3rd or 6th floor, close to the casino
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 5, 2014
Thank you for making Atlantis Casino Resort Spa your resort of choice while in Reno. I look forward to welcoming you back very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed June 2, 2014

I never had a bell hop ask me on the check out ( how was your stay ? is there anything we could do to make your next stay better.) and he was realy intersted in the comments. I ask him what does he do with the comments ? he sead I get it fixed or cleaned ( i dont go threw managerment i go stright to engeer's or room dept)


  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 5, 2014
Thank you for sharing your experience at Atlantis Casino Resort Spa and I look forward to having you as our guest again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Reno
#1 Casino Hotel in Reno
#1 Luxury Hotel in Reno
#1 Spa Hotel in Reno
#1 Business Hotel in Reno
#1 Family Hotel in Reno
#2 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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