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“Atlantis stay” 4 of 5 stars
Review of Atlantis Casino Resort Spa

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Atlantis Casino Resort Spa
4.0 of 5 Resort   |   3800 S Virginia St, Reno, NV 89502   |  
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Rooms starting at $59
Ranked #2 of 65 hotels in Reno
Lexington, South Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Atlantis stay”
4 of 5 stars Reviewed May 22, 2013

I stayed at Atlantis during a conference that was held at the Reno Sparks Convention center. The hotel was nice but I am not a smoker and you had to walk though the casino floor to get to most of the restaurants. The room was nice, instant hot water and a very comfortable bed. It had two sitting chairs and a nice view of downtown Reno. I was in room 700 and the air conditioning didn't work the best. I put it on 65 and was still hot at night. The hotel staff was very friendly as well as the staff at the Purple Parrot. I ate once at Mahattan Deli and had poor service so I didn't go back. Overall, it was a pleasant stay.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 24, 2013
Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am pleased that you enjoyed your overall stay. However, I am disappointed to hear of the areas that didn’t meet your satisfaction. I would like an opportunity to discuss this with you. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
Date | Rating
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English first
Boise, Idaho, Usa
1 review
5 of 5 stars Reviewed May 21, 2013

.overall stay was great. the room was wonderful, the restraunts were
great. we would recommend this hotel to our family and friends.
the service from the front desk to the waitress and how keeping were
outstanding. my husband was there for the national bowling tournament.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 22, 2013
Thank you for choosing Atlantis Casino Resort Spa and for recommending us to your family and friends. I hope you return for next year’s tournament.
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American West
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2013

food choices were great, free upgrade was unexpected and wonderful to the excelsior tower with commanding views, and the hospitality was very courteous.
A very nice venue for conferences/business meetings.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 22, 2013
Thank you for taking the time to post your review of Atlantis Casino Resort Spa and I hope you return very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 21, 2013

We visit Atlantis to get away from our everyday life, which isn't bad but sometimes boring. We are able to go to the Atlantis Casino two or three times a year and tie in a visit to one of our granddaughters that lives in Reno, so we look at the trip over as a fun and a family trip. A tip would be, take advantage of the freebies, sign up for the "Club Paradise card" and enjoy the many perks the Atlantis has to offer. The trip from out home in Oregon is about an 800 mile round trip but the staff always makes our stay a pleasant one, give it a try, I think you will enjoy your stay. I am not affiliated nor am I being paid to express my views, this is just honest viewpoint of my wife & I. I do write negative reviews when the situation is such that is needed and I do complain about such things as service or food quality but I have never had a need to complain about the Atlantis, they seem to do things right. Good luck and have fun.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 22, 2013
Thank you for traveling from Oregon to visit Reno and Atlantis Casino Resort Spa. I am thrilled that you consistently enjoy our resort and guest service. I look forward to having you as our guest again in the near future!
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Landover
1 review
5 of 5 stars Reviewed May 21, 2013

The hotel itself was wonderful but the cigarette smoke was terrible! We traveled here for bowling and the accommodations were perfect. We were able to take the Skybridge right to the convention center!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 22, 2013
Thank you for choosing Atlantis Casino Resort Spa while attending the Bowling Tournament. I am pleased that you enjoyed your room and the convenience of being connected to the Convention Center. I am sorry that the smoke smell was overwhelming for you. I would like an opportunity to discuss this with you so we can investigate the areas affected. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
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Vacaville, California, Usa
1 review
5 of 5 stars Reviewed May 21, 2013

The service was great. The best/most important thing to mention was that I originally planned to stay Sunday thru Wed., however, all rooms were booked on Monday for a convention. The reservation staff was very helpful in that they suggested that I call thru-out the week prior to my trip, just in case they had a cancellation. While they did not, I was completely satisfied with my stay of Tue. thru Thur. I got to meet different staff members (dealers, pit bosses, etc..) than who I was used to interacting with, and had an excellent stay. The maid service staff were great in dealing with my odd hours (slept in late) and very courteous about cleaning around my sleep schedule. I just wish to say thanks to all who made for a great trip

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 22, 2013
Thank you for staying with us and sharing your wonderful comments. It gives me great pleasure to hear when our staff exceeds our guest’s expectations. I look forward to having you as our guest again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsville, New York, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 20, 2013

I've stayed at Atlantis three times in the past couple of years and I see no reason to stay anywhere else. My casino host, Troy Russel is a big reason I'll keep coming back. The casino has great video poker and probably the most friendly staff at any casino hotel I've visited in Reno.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 22, 2013
Thank you for your continued patronage and for recognizing our Team Member for their exceptional guest service. I look forward to welcoming you back to Atlantis Casino Resort Spa in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Reno
#2 Casino Hotel in Reno
#2 Family Hotel in Reno
#2 Luxury Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Romantic Hotel in Reno
#2 Spa Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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