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“USBC Women's Tourney” 5 of 5 stars
Review of Atlantis Casino Resort Spa

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Atlantis Casino Resort Spa
4.0 of 5 Resort   |   3800 S Virginia St, Reno, NV 89502   |  
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Ranked #2 of 64 Hotels in Reno
Mason City, Iowa, Usa
1 review
“USBC Women's Tourney”
5 of 5 stars Reviewed May 14, 2013

The whole team was very pleased with Atlantis. Our rooms were big, clean and comfortable. All the staff was friendly and helpful. We could easily walk to the convention center and shuttles were provided to the Stadium. We expect to come back. The smoke in the casino is tolerable, and the rooms were fresh.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you for making Atlantis Casino Resort Spa your hotel of choice for the USBC Women’s Tournament. I am thrilled that you enjoyed your room and the benefits of our resort being connected to the Convention Center. I hope you return for next year’s tournament.
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2,360 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (537)
Date | Rating
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English first
Grass Valley, California, Usa
1 review
4 of 5 stars Reviewed May 14, 2013

We have eaten at the Sushi Bar on previousl trips. The quality was definitely not as good this time. We looked forward to eating there before but probably won't in the future. The rooms are nice and comfy, but the hot tub is not wheelchair friendly. You have to go thru the day spa and the attendants there won't even look up as you try to get thru to the hot tub. They are suppose to let you in but they don't even acknowledge your there.






Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am pleased that you enjoyed your room. However, I am disappointed to learn of the areas where we fell short. I would like an opportunity to discuss this with you. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
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Minneapolis, Minnesota, Usa
1 review
5 of 5 stars Reviewed May 13, 2013

Very awesome service from all staff! The Bell Captains, in particular, Troy, were very helpful in getting us a shuttle ride to downtown Reno and service for storing our luggage, etc. Room service was very prompt and got us extra amenities we needed (i.e. a buckwheat pillow! Just like home!) Thank you. Just wished Atlantis was closer to more casinos!

Room Tip: Great rooms!
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you for sharing your comments regarding your recent stay. It was a pleasure reading about the exceptional guest service you received and the Team Member that went above and beyond for you. I look forward to welcoming you back in the near future!
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Aurora, Colorado, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 13, 2013

Our 2 days stay was heavenly. Full of good food, luxurious lounging and fun. The staff - shuttle drivers, registrars, cashiers, waitstaff, those encountered as we wandered aimlessly, and housekeeping were excellent and made us feel at home. We can hardly wait until our return next year.

Room Tip: We requested adjoining rooms and we were fortunate to be assigned adjoining rooms with a deluxe king...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you for sharing your amazing experience at Atlantis Casino Resort Spa and I look forward to your return next year!
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Menifee, California, Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

Living down in Southern California it is a long trip up but the service provided at your Casino and Hotel was great. We came for the Keno Tourn. but enjoyed all of the gaming. Rooms were impecable as before and being non smokers the Casino floor and rooms had very good exhaust ventilation which allowed for good breathing.

Sue was a great host for all of us and made the stay very pleasent.
Thanks again!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
I appreciate you traveling from Southern California to visit Reno and Atlantis Casino Resort Spa. I am elated that our consistent level of service keeps bringing you back. I hope you return in the near future!
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Reno, Nevada, Usa
1 review
5 of 5 stars Reviewed May 13, 2013

i initially reserved the room for a friends Mother for Mothers Day. but she was not available to make it to Reno. So my friends and myself have had the pleasure to enjoy the stay over even though we live here In Reno. Otherwise we would not have decided to venture and indulge in the Casino guest activities. Thank You for the invitation for the complimentary Room...

Roy Needham

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you, Mr. Needham, for your support and I am pleased that you had the opportunity to stay at our 4 Diamond Resort. I hope after this wonderful experience, you will return very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
latrobe
Top Contributor
108 reviews 108 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 12, 2013

I enjoyed myself in Reno, NV. We stayed at he Atlantis and took advantage of the different offerings. Not being big gamblers of either cards or slots we did make a bit of cash. The house paid us $22.50! Aside from the obvious, we ate well, conversed with the staff at the Bistro during Happy Hour and got some local flavor from them. The Purple Parrot is the place f breakfast, anytime, with a decent staff that tries to get it right every time. The rooms are very nice and not out of the ordinary for cost when compared to others in the Reno area. The room staff all spoke English and understood requests for services. From our initial entry the staff was out to make our stay great. From the valet parking, easy check-in to food service and all staff the Atlantis is great. Only complaint was when a maintenance issue arose the man did a quick fix and it didn't work. No problem for me but the experience marred an otherwise very good vacation/convention. My other comment is to pay attention to the elevators. They are well marked but all of them do not go to all floors. All the meals were very tasty and the portions were substantial. There are coffee bars, ice cream and dessert places, steak houses, oyster and clam dishes and just about anything you would enjoy. It is not a place to do when you're on a diet!

Room Tip: From my observations all of the rooms were nice and the ones close to the elevators were even quiet...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you for sharing your experience at Atlantis Casino Resort Spa with our fellow travelers. It was a pleasure reading the highlights of your stay. However, I am sorry that the maintenance issue wasn’t resolved. I would like an opportunity to discuss this with you so I can ensure that is has been corrected. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Reno
#1 Family Hotel in Reno
#2 Luxury Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Romantic Hotel in Reno
#2 Spa Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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