We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“they don't know what hospitality is, spa is super expensive” 1 of 5 stars
Review of Atlantis Casino Resort Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Atlantis Casino Resort Spa to your Saves list
Atlantis Casino Resort Spa
4.0 of 5 Resort   |   3800 S Virginia St, Reno, NV 89502   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Exclusive New Year Offer
Ranked #1 of 64 Hotels in Reno
Vail, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“they don't know what hospitality is, spa is super expensive”
1 of 5 stars Reviewed May 11, 2013

We booked this hotel as our last destination from our roadtrip, so we spend some more money for our last night of our vacation and would be able to enjoy the spa. While checking in, the receptionist was constantly picking up the phone and talking to other guests. We asked for a kingsize bed, but unfortunately they only had queen size beds availabe. Can happen. The main reason for booking this hotel is ofcourse the spa which is advertised everywhere. So we went to the spa, and they were not able to get us in to the spa because the hotel was fully booked. We went to the reception to speak to the manager to get some help, she did not want to help us, but advised to call booking.com. We called booking.com (who then called the same manager again), and then they were able to get us in the spa for an hour for $60 p.p. After being on the phone for half an hour, there was still no solution, lots of money spend and no access to the spa, only to a tiny swimmingpool with thousands of screaming kids. I would never go to this hotel again!!! Terrible service!!!

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, June 5, 2013
I appreciate you taking the time to post your review of Atlantis Casino Resort Spa. I am disappointed to hear that your visit was less than satisfactory. I would like an opportunity to discuss this with you. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,369 reviews from our community

Traveler rating
    1,547
    528
    145
    70
    79
See reviews for
477
841
217
390
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Pleasant Hill, California, Usa
1 review
4 of 5 stars Reviewed May 11, 2013

Everyone was friendly, place was clean. HOWEVER, if you are a non-smoker sometimes walking through the smoke can be challenging getting to a restaurant. Buffet was overwhelming with so many choices all very delicious. Purple Parrot for breakfast & a to go lunch. Loved the free valet! I'd stay there again!

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you for posting your review of Atlantis Casino Resort Spa on Trip Advisor. I am pleased that you enjoyed our restaurants and valet service. I hope you return very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 10, 2013

OK -- I prefer to be a glass half-full kind of individual. So let's give kudos where they are due. The Atlantis staff service levels were pretty darn perfect. The gentleman at the front desk decided I was the kind of guy that deserved a room upgrade -- so without my asking -- he bumped me up to a Jacuzzi suite. My server in the Italian eatery had more smiles than an actress from a Crest commercial. Even the late-night bartender was chummier than most, close to "Cheers" level conversation, and that's OK by me. But the room... well... a bit of a letdown compared to the rest of the property. That Jacuzzi suite upgrade would have even sweeter if the darn thing worked. No bubbles, oops. Broken pump, oh well. The step-in shower was roomy and with a strong spray, but the ceiling above was mildewed and spotted black/brown. Yikes. The most recent vacumming had missed lots of corners, under chairs etc. Let's just say Atlantis needs to sweat the room cleanliness details a bit more. Of course, most Reno visits aren't about sitting in a hotel room and watching Real Housewives through the evening. But 4-diamond is 4-diamond -- so here's hoping next time -- the room will closer match the warm hospitality.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 21, 2013
Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am delighted that you give us high marks on guest service in most areas. I am disappointed, however, that this didn’t carry on to your room. I would like an opportunity to discuss this with you. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shakopee, Minnesota, United States
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 9, 2013

I stayed at the Atlantis for a week and enjoyed every second of it. I spent one day in the spa and would recommend treating yourself to a spa day here. Debbie is great at nails and very friendly. India did my facial and she did a excellent job and it was a relaxing treatment. If you are going to spend time on the casino floor and play some table games I suggest you seek out the table that Kiapo is dealing at and you will enjoy every second no matter if you are winning or loosing. The housekeeping staff is great on the entire property as everything is always spotless in the commen areas. The housekeepers that clean the room on a daily basis do a fantastic job. The bell staff is great I came in with a car full of nine boxes and three suitcases and didn't bat an eye helping me.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 13, 2013
Thank you for sharing your phenomenal experience on Trip Advisor. It was a pleasure reading about the highlights of your stay and the exceptional guest service you received throughout our property. I look forward to welcoming you back to Atlantis Casino Resort Spa in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lodi, California, Usa
1 review
5 of 5 stars Reviewed May 8, 2013

The three nights we spent at Atlantis was very restful. The room was spacious and very quiet. At any time of the night, we enjoyed eating and of course, enjoyed the
many different slots and table games.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 13, 2013
Thank you for choosing Atlantis Casino Resort Spa for your recent trip to Reno. I am pleased that we succeeded in providing you with the rest you needed. Next time, visit Spa Atlantis where you can escape to a world of complete serenity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterey, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 8, 2013

I am giving 7 Stars to the Atlantis Casino Resort In Reno.
I was there last weekend, I had the best time.
In short every thing was perfect from A to Z.
And the best was the Casino Host: P.F. called me by my name, introduced her self and gave me her business card telling me, if you need anything please call me. That make me feel special!
I will go back, and tell my friends about my good experience there.
Life is too short to drink bad wine

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 13, 2013
I truly appreciate the high honors you give us and for recommending Atlantis Casino Resort Spa. I look forward to having you as our guest again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, NV
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

The Atlantis is set apart by the excellent quality of its staff from top to bottom. They are courteous, efficient, and willing to go the extra mile to be helpful to guests. The rooms, in fact the entire facility, are clean and attractive, and the restaurants are varied enough to suit every palate with excellent food.

Room Tip: Locate the thermostat and the refrigerator and you're set for your whole visit.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, May 13, 2013
Thank you for making Atlantis Casino Resort Spa your hotel of choice in Reno. I am pleased that our exceptional guest service sets us apart from your many options. I look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Atlantis Casino Resort Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Reno
#1 Business Hotel in Reno
#1 Spa Hotel in Reno
#1 Top resorts Hotel in Reno
#1 Family Hotel in Reno
#1 Casino Hotel in Reno
#2 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, AAA Travel Services, Hotels.com, BookIt.com, Orbitz, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Atlantis Casino Resort Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

Owners: What's your side of the story?

If you own or manage Atlantis Casino Resort Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.