We booked this hotel as our last destination from our roadtrip, so we spend some more money for our last night of our vacation and would be able to enjoy the spa. While checking in, the receptionist was constantly picking up the phone and talking to other guests. We asked for a kingsize bed, but unfortunately they only had queen size beds availabe. Can happen. The main reason for booking this hotel is ofcourse the spa which is advertised everywhere. So we went to the spa, and they were not able to get us in to the spa because the hotel was fully booked. We went to the reception to speak to the manager to get some help, she did not want to help us, but advised to call booking.com. We called booking.com (who then called the same manager again), and then they were able to get us in the spa for an hour for $60 p.p. After being on the phone for half an hour, there was still no solution, lots of money spend and no access to the spa, only to a tiny swimmingpool with thousands of screaming kids. I would never go to this hotel again!!! Terrible service!!!
- Official Description (provided by the hotel):
- Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, AAA Travel Services, Hotels.com, BookIt.com, Orbitz, Priceline, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Atlantis Casino Resort Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Atlantis Hotel Reno
- Atlantis Resort Reno