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“Our Atlantis Experience” 5 of 5 stars
Review of Atlantis Casino Resort Spa

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Atlantis Casino Resort Spa
4.0 of 5 Resort   |   3800 S Virginia St, Reno, NV 89502   |  
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Ranked #2 of 64 Hotels in Reno
Groveland, California, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Our Atlantis Experience”
5 of 5 stars Reviewed January 23, 2013

We spend two days and nights in the Atlantis Hotel and Casino
What an experience, great value, great food and great casino gaming.
No need to leave the resort it was all there!
A very Satisfied guest from Groveland California.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, January 24, 2013
I am very pleased that you had an amazing experience at our resort. On your next trip, visit Spa Atlantis and escape to a world of complete serenity.
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2,359 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (536)
Date | Rating
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English first
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 23, 2013

Our family visits Reno a few times a year. We usually stay at the Silver Legacy or the El Dorado b/c there's always so much to do, including a show. However, this time we decided to try something new, and we're glad we did. We love the indoor atrium pool and the fun center for the kids! The atmosphere at the Atlantis is definitely different than the Silver Legacy and the El Dorado. It's more relaxed and not so over-stimulating. The room was very nice. Clean and comfy. The restaurants are overrated, but okay. We didn't think the quality of the food was worth the price. We were disappointed with our bad luck gambling, but we still enjoyed ourselves. We'll definitely stay here again.

Room Tip: We stayed in the atruim tower on floor 16. It was a nice view of the snowy mountains.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, January 24, 2013
Thank you for choosing Atlantis Casino Resort Spa for your recent trip to Reno. I am happy that your first visit was an enjoyable experience and we look forward to your return in the near future.
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Baltimore, Maryland, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

WONDERFUL hotel and casino, rooms are great, clean, large, comfortable with nice beds and the bathroom is huge for most hotels. Staff is friendly and helpful, I would highly recommend this hotel/casino for EVERYONE -- good restaurants too (never have to leave the place to have a great time!)

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, January 24, 2013
Thank you for your phenomenal review and recommending Atlantis Casino Resort Spa to our fellow travelers. I look forward to serving you again very soon!
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Merced, California, USA
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2013

Requested a single king room on the spa floor. Upon arrival, was placed in a double queen room and when we tried to get a room with one king bed were told that none were available. Otherwise, checkin was smooth, valet and bellhop services were great. Room was clean and nicely furnished. Couples spa experience was great. Had a reservation for 7 pm on the second night at the Atlantis Steakhouse and had requested a private setting booth in the back, ensuring that they knew we were here for a romantic weekend. When we arrived for our reservation, they were not ready for us and attempted to place us at a table in the front. We declined and they tried to place us at a booth in the front. We declined again and waited 30 minutes for a private booth to open in the rear. Food was excellent. Checkout was smooth.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, January 24, 2013
Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am thrilled that enjoyed our spa, rooms, and dinner to name a few. However, I would love an opportunity to speak with you regarding your check in at the hotel and at Atlantis Steakhouse. Please feel free to contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
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Winters, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

We have stayed at the Atlantis previously and return each time. The rooms are clean, spacious and very quiet at night, even on a Saturday, no sound of slamming doors in the hallway. We dined at the Atlantis Steakhouse with friends and had a wonderful meal served by Mark Azizi and others who assisted him. Thanks for a terrific last minute getaway. Cherie and Dave

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, January 24, 2013
It is an honor that you chose our resort for your birthday celebration. It gives me great pleasure to hear how much you enjoyed your room and dinner at Atlantis Steakhouse. I look forward to having you as our guests very soon.
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Georgetown, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed for 3 nights over the MLK holiday( and to watch the 2 football championship games at the Sports Bar) in a regular room at the Atlantis. I like the extra big room , very elegantly decorated, very clean, nice views. During our numerous visits at the Atlantis we have eaten at the Steakhouse, Napa Bistro, Seafood and Sushi Restaurant, Manhattan Deli, The Purple Parrot, Al Fresco restaurant, and the 2 small coffe places. The food is extremely good and the portions are quite big,in all of them. My dissapointments this time were as follows:
1) The big screen at the Sports Bar showing the football games was not high definition like the other TV's in the bar ,so the games were not as enjoyable.Screen should be changed.
2) They stopped serving Rombauer Chardonnay by the glass at the Napa Bistro and the replacements dont come close to the Rombauer quality.
3) The slots machines were extremely tight all weekend long, never seen them that way before for a holiday weekend. Need to loosen them up some.
4) The entertainment att he stage by the registartion desk was poor. Again, I have seen much better at the hotel during big weekends.
I know that the economy and the Indian casinos competition have hurt the gambling industry in Nevada. But the Atlantis is only one of 2 casinos/hotels in Reno that are still making it in the business and the reason why is because repeat business. The hotel should keep that in mind when they lower the quality of the amenities provided to guests.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, January 24, 2013
Thank you for sharing your experience of Atlantis Casino Resort Spa. I am pleased that you enjoyed your meals in our various restaurants as well as our hotel rooms. I appreciate your feedback on the areas you feel we can improve on. I have shared your comments with the respective departments and I look forward to welcoming you back very soon.
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Rocklin, California, USA
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2013

This review is for the Atlantis Steakhouse.
I went to Reno this weekend to celebrate my 20 year wedding anniversary. My wife and I were married in Reno 20 years ago (small group of 30 closest family and friends) and had the wedding dinner at the Atlantis Restaurant which was, at the time, located inside the Clarion Casino Hotel. Today, Atlantis is the name of the resort hotel and the Atlantis Steakhouse is the same restaurant.

My thought was that we would have a romantic dinner at the restaurant exactly 20 years later, at the exact same place and at the exact same time. We had Mark Azizi as our waiter and he did an amazing job. I had the boneless Ribeye and my wife had the Shrimp Scampi. The food was amazing and the cooked the Shrimp Scampi right at the table. You know the shrimp was great when it almost tasted like lobster. The service, the food and the atmosphere was enough to inspire me to write this review.

I highly recommend this place as a "must dine" location in Reno. It has seemed that a lot of places have lost the art of great service and the dining Etiquette that once was . I was not only amazed at their attention to detail that I received, but the service that all the waiters exhibited throughout the restaurant. Above all, the prices were reasonable and well worth the cost for the quality of service.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, January 23, 2013
It is an honor that you chose our Steakhouse for both of your personal milestones. I cannot think of a more romantic way to celebrate your 20th wedding anniversary. I am thrilled that your dining experience was above and beyond your expectations. Thank you for recommending Atlantis Steakhouse to our fellow travelers and I look forward to serving you and your wife again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Reno
#1 Family Hotel in Reno
#2 Luxury Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Spa Hotel in Reno
#2 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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