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“BEST PLACE IN RENO!!!” 5 of 5 stars
Review of Atlantis Casino Resort Spa

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Atlantis Casino Resort Spa
4.0 of 5 Resort   |   3800 S Virginia St, Reno, NV 89502   |  
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Special Price
20% off room rate
Ranked #1 of 65 Hotels in Reno
Certificate of Excellence 2014
GreenLeadersPlatinum level
Monterey, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“BEST PLACE IN RENO!!!”
5 of 5 stars Reviewed July 26, 2012

We always stay at the Atlantis. The rooms are nice and very clean. The staff is always very courteous as well. The best part for us is the food though. We have a routine. The first night we get there we eat at the seafood bar, sushi & lobster pot yum. The next night we ALWAYS eat at the Bistro Napa. They will fix you anything you want, if they have it. They always make us something special. Love the cotton candy martini. My absolute favorite restaurant. The management, wait staff and the Wonderful Chef Clay are the greatest. Always super service. Thank you all for always making our stay special!! We always have a lunch at the Manhattan Deli too. Great food. We will be back soon.

Room Tip: All the rooms are a good size.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, August 2, 2012
Thank you so much for your wonderful comments about Atlantis Casino Resort Spa. I am so pleased to hear that our staff and so many of our restaurants have made your stay so special! We appreciate and enjoy being part of your ideal “routine”!
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2,535 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (589)
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English first
Vancouver, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2012

I have stayed at this property many times over the years and have been "satisfied". However, my most recent stay (July 2012) was extraordinary. From the front desk to the food everything was done very well. I couldn't think of anything they could improve on.

I have also had treatments at their spa -- it is AMAZING!

Stay here -- you will not be disappointed!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, August 2, 2012
Thank you for your amazing review of Atlantis Casino Resort Spa. It is so wonderful to hear that our staff, dining, and spa made such a memorable impression on you. We look forward to having you as our guest again in the future!
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Reno, Nevada
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 23, 2012

The Atlantis is a nice hotel in Reno. The staff is nice and the restaurants are very good. Valet parking is very easy and fast! We had a good rate with a promotion where we paid $59 for one night and received the 2nd night free. The only down side of the stay was the housekeeping staff was talking loudly down the hall at each other. They were on opposite ends of the floor and kept talking very loud to each other and early in the morning.

Room Tip: We enjoyed our room with a view of the swimming pool.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, August 6, 2012
Thank you for you comments about Atlantis Casino Resort Spa on Trip Advisor. I am so sorry for your inconvenience with our Housekeeping staff. I have advised our Executive Housekeeper of your feedback and he has addressed this with the staff. We look forward to seeing you again in the future.
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Stockton, California
Top Contributor
97 reviews 97 reviews
36 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 22, 2012

It was a very pleasant surprise to check in at the Atlantis Casino Resort midweek. From the bellman to reception desk to the busboy, everyone at the facility was friendly, warm, and helpful. Our rooms were well appointed and had large flat screen TV and free internet access. There were 2 pools as well as various restaurants, arcade, and casino to meet all of our needs. Return visit merited.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, August 6, 2012
Thank you so much for your comments on Trip Advisor. I was so pleased to read that we had exceeded your expectations in every aspect of your stay. I look forward to welcoming you back to Atlantis Casino Resort Spa very soon!
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A TripAdvisor Member
5 of 5 stars Reviewed July 21, 2012

Love the Grand Suite! !! The jacuzzi is one of a kind!!! My whole family enjoyed the room! Will return to this hotel 100%.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with cheaprooms.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, August 6, 2012
I truly appreciate you rating Atlantis Casino Resort Spa “Excellent” on Trip Advisor and look forward to welcoming you and the whole family back in the near future.
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Reno, Nevada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2012

Another incredible visit to the Bistor Napa at The Atlantis. This place is where it is at. The restaurant has one of the best social hours I have ever seen. 1/2 price small plates and drinks from 4 until 6 7 days a week. The place definately gets to hopping during this time but I have always received wonderful service, incredible tasting food, the list goes on and on. This restaurnat is by far one of my favorites when it comes to quality of food, service, and atmosphere. Even the chef is known to make an appearance at your table to see how your meal was or to make "something special" for you. I honestly can not say enough good things about this place.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, August 6, 2012
Thank you so very much for your continued appreciation of our Bistro Napa restaurant. It is always so wonderful to hear such incredible feedback from our guests. I look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
henderson, nv
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 21, 2012

I stay at this hotel on a regular basis for 1-4 nights at a time. Most of the rooms have been remodeled and are quite spacious and nice. My only complaint, the beds tend to be hard and the pillows even harder. :-( Fortunately, the convenient location, affordable price and onsight restaurant options outweigh my dissatisfaction with the beds.

Room Tip: As for upper level rooms, preferably in the concierge tower.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, August 21, 2012
I appreciate your feedback regarding your recent visit to Atlantis Casino Resort Spa. I am sorry to hear of your disappointment with our beds and pillows. To better serve our guests, we now offer a variety of specialty pillows upon request. I hope what we have to offer will provide better comfort to you. In addition, I would like to speak with you regarding your comment on our beds so we can inspect those particular rooms. At your convenience, I can be reached at contact@atlantiscasino.com. I look forward to hearing from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Reno
#1 Business Hotel in Reno
#1 Casino Hotel in Reno
#1 Top resorts Hotel in Reno
#1 Family Hotel in Reno
#1 Green Hotel in Reno
#2 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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