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“Excellent Facility” 5 of 5 stars
Review of Homewood Suites by Hilton Reno

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Homewood Suites by Hilton Reno
3.0 of 5 Hotel   |   5450 Kietzke Lane, Reno, NV 89511   |  
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Ranked #5 of 65 Hotels in Reno
A TripAdvisor Member
“Excellent Facility”
5 of 5 stars Reviewed November 1, 2013

Stayed with friends and was very impressed by the size of the room. The staff was WONDERFUL with my early check in and late check out requests. Excellent accommodations, quiet, great breakfast- well worth it and highly recommend it to anyone in the area. I will be looking very closely for all Homewood Suites for future stays. If you stay during the week there is also an evening meal provided. Only thing to be aware of it does NOT have a stove- only a cook top but it was just fine for our needs. Even the hide a bed couch was comfortable.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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256 reviews from our community

Traveler rating
    163
    67
    12
    8
    6
See reviews for
86
45
23
96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Raleigh, North Carolina
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 31, 2013

I've visited here in Reno twice this year for a good get away. I've never found a hotel to even beat this one in terms of value. I prefer Homewood over any Embassy Suites, Hilton, or Hampton Inn I've ever stayed at.

Pros
- free wifi
- location (nearby Walmart Supercenter, mall, Kohl's, and other stores)
- free parking
- kitchen (Homewood Suites standard)
- Very clean
- free breakfast (not great, but ok)

The only slight negative I had was on my second stay, the occupants in the room above us were arguing, however I was still able to sleep well.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 28, 2013

We needed a place in Reno that was not smoke-filled or casino oriented. Homewood Suites filled the bill admirably. We arrived late on a Friday and were met by Jenny, whose big smile made us feel welcome. She got us checked in efficiently. When we got to our room, discovered it was not the type of room we had reserved, and called the front desk, Jenny switched us into the correct type of room right away.

The room was clean, spacious, and, from the fourth floor, had a lovely view of the foothills. We had a full size fridge, a two burner stove, a microwave, a sink, a dishwasher, and dinnerware for four. This was particularly helpful as we were able to visit with family over dinner in our room. We were pleased by the performance of the AC and the inclusion of a ceiling fan in the bedroom. The design of the hotel suite allowed for a quiet bedroom and uninterrupted sleep. Our room was located down the hall from the elevators so we never heard them. However, having stayed in several other hotels in rooms near the elevator, we were impressed to see that the design of Homewood Suites made sure the rooms rooms surrounding the elevator were storage or ice rooms with a wall separating the door of the elevator from the nearest hotel room. Thoughtful architecture is good to see!

Breakfast was standard fare, not exceptional but certainly acceptable. My spouse was pleased by the waffle option. The breakfast area was well-appointed with plenty of tables for the guests in residence. Coffee and tea are available all day long. The small gym is adequate, with two treadmills, an elliptical machine, and a few weights. The pool room was clean with a warm (not hot) spa.

The entire staff was courteous, from the maintenance man polishing the elevator in the middle of the day, to the lovely woman who served and cleaned up after the breakfast crowd, to the front desk staff. The housekeeping staff did a great job. Our room was sparkling clean each day.

Complimentary taxi service is available with prior notice, although the close proximity to the airport means the cost is only about $15.00 without a voucher. We recommend scheduling the taxi with the front desk the day before your arrival/departure.

The only reasons this hotel did not earn a 5 was the water pressure on the fourth floor and a few cosmetic issues. Hot water required about a minute and a half to two minutes to run at full warmth at our level. In the bathroom, two of the cosmetic covers were loose - one over the end of the curtain rod (which was secure!) and one over the shower head (again, secure with no leaks) where it meets the tiled wall. Considering how comfortable our stay was, these very minor issues merited mention only to explain the rating.

We will certainly stay here again and recommend the location for families or business travelers who want to be within a short drive to the airport, want a safe location, and and want to avoid the casino scene.

Room Tip: Upper floors facing on the front side of the hotel have a nice view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 19, 2013

Great Homewood in Reno. Location is good, not too far from the airport, not too far from anything else in Reno. Staff are always very kind, rooms are always very clean. I've stayed there three times in the past two years, and it is always very consistent.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suisun City Ca, United States
1 review
5 of 5 stars Reviewed October 14, 2013

Each and every employee treatedme like a king. All questions were answered and my specific request regarding my stay were honored without question. I had the chance to meet and chat with all front desk employees and found each to be friendly and professional.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 14, 2013

hotel knew of bad tv reception and didn't bother to find out if my room had it. It did. They offered to switch rooms (who knows if that room had a good working tv ) at 10:00 p.m. and it was too late for me to do that. Rooms should have been checked to see if the tv was working properly before it was given to a guest. Bad management decision.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livermore, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 11, 2013

Overall everything was fantastic. The staff was friendly, breakfast was fine, the room was GREAT. The only problem I had was the distance from downtown.... a cab ride was over $30. For an extra $30 I could have just stayed at one of the casinos.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Reno

Address: 5450 Kietzke Lane, Reno, NV 89511
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Reno
#5 Business Hotel in Reno
#9 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Reno 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Reno Nevada hotel is centrally located just minutes from downtown Reno and Reno-Tahoe International (RNO) Airport, located near numerous local businesses. We do everything we can to make our guests comfortable. The Homewood Suites by Hilton Reno Nevada hotel features a business center, complimentary Suite Start® hot breakfast buffet daily, and a complimentary Welcome Home® Reception on weekdays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Reno Hotel Reno

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